Comtech EF Data SLM-3650 Installation And Operation Manual page 5

Customer Support
Contact the Comtech EF Data Customer Support Department for:
• Product support or training
• Information on upgrading or returning a product
• Reporting comments or suggestions concerning manuals
A Customer Support representative may be reached at:
Comtech EF Data
Attention: Customer Support Department
2114 West 7th Street
Tempe, Arizona 85281 USA
480.333.2200 (Main Comtech EF Data Number)
480.333.4357 (Customer Support Desk)
480.333.2161 FAX
or, E-Mail can be sent to the Customer Support Department at:
service@comtechefdata.com
Contact us via the web at www.comtechefdata.com.
To return a Comtech EF Data product (in-warranty and out-of-warranty) for repair or
replacement:
1. Request a Return Material Authorization (RMA) number from the Comtech EF
Data Customer Support Department.
2. Be prepared to supply the Customer Support representative with the model
number, serial number, and a description of the problem.
3. To ensure that the product is not damaged during shipping, pack the product in
its original shipping carton/packaging.
4. Ship the product back to Comtech EF Data. (Shipping charges should be
prepaid.)
For more information regarding the warranty policies, see Warranty Policy, p. xiv.
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