Downgrading System Software; Determine The Software Version; Delete System Settings - Polycom RealPresence Group Series Administrator's Manual

Dynamic System Software Updates
You can use a Polycom RealPresence Resource Manager system to update multiple RealPresence
Group Series systems.
For more information about updating system software in dynamic mode, setting an automatic software
update policy, and testing a trial version software update package, refer to the Polycom RealPresence
Resource Manager System Operations Guide available at
Ensuring System Compatibility with Peripherals
If your RealPresence Group Series system is used with an EagleEye Producer, EagleEye Director, or a
Polycom touch device, such as a RealPresence Touch or Polycom Touch Control device, you must
ensure that the version of the system is compatible with the peripheral software version.
For additional details on software compatibility, see the release notes for the system version you are
going to use at Polycom
If you need to update your Polycom system and your RealPresence Touch, or Polycom Touch Control,
complete your updates in this order:
• RealPresence Group Series system (which includes the Polycom EagleEye Producer and the
®
Polycom EagleEye
• RealPresence Touch or Polycom Touch Control device

Downgrading System Software

When your RealPresence Group Series system is provisioned with a provisioning server, such as
Polycom RealPresence Resource Manager, the system automatically detects software on the
provisioning server and downgrades to the software version on the provisioning server.
If your system is not provisioned, you can put the software package on a USB device to downgrade the
system to an earlier version.
Related Links
Preparing to Upgrade on page 265
Related Links
Update System Software from a USB Storage Device

Determine the Software Version

Before you downgrade RealPresence Group Series system software, Polycom recommends that you
check the current system software version you are running.
Procedure
» In the local interface, go to Settings > System Information > Information > System Detail or
click the System link in the system web interface.

Delete System Settings

When you want to reinstall an older version of software with a USB device after upgrading to a later
version, Polycom recommends first deleting your RealPresence Group Series system settings.
Polycom, Inc.
Support.
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Director update)
Polycom Support.
on page 269
System Maintenance
270