View Call Statistics For An Active Point-To-Point Call With The Touch Control; View Call Statistics For An Active Multipoint Call With The Touch Control; Polycom Technical Support; Polycom Solution Support - Polycom RealPresence Group Series User Manual

● To find out if the problem exists in your system, ask the person you were trying to reach to call you
instead.
● Find out if the system you are calling is powered on and is functioning properly.
● If you can make calls but not receive them, make sure that your system is configured with the correct
number
View Call Statistics for an Active Point-to-Point Call with the Touch
Control
To view information about a point-to-point call in progress:
1 Touch Participants.Participant information displays.
2 Touch View Call Statistics.
Streams associated with the participant are displayed beneath the participant information. To view
more information about a specific stream, navigate to the desired stream and touch
individual stream view you can touch Next Stream to view the next stream in the list.

View Call Statistics for an Active Multipoint Call with the Touch Control

To view information about a multipoint call in progress:
1 Touch Participants.A list of participants in the call displays.
2 Touch View Call Statistics and do one of the following:
 To view a participant's details, navigate to the desired participant, and touch
 The participants' active streams are displayed beneath the participant information. To view more
information about a specific stream, navigate to the desired stream and touch
individual stream view you can select Next Stream to view the next stream in the stream list.
 To quickly access a list of all active audio, video, and content streams within the call, navigate to
Active Streams. This option is available in SVC calls only. Select the desired stream and touch
.

Polycom Technical Support

If you are not able to make test calls successfully and you have verified that the equipment is installed and
set up correctly, contact your Polycom distributor or Polycom Technical Support.
To contact Polycom Technical Support, go to support.polycom.com.

Polycom Solution Support

Polycom Implementation and Maintenance services provide support for Polycom solution components only.
Additional services for supported third-party Unified Communications (UC) environments integrated with
Polycom solutions are available from Polycom Global Services and its certified Partners. These additional
services will help customers successfully design, deploy, optimize and manage Polycom visual
communications within their UC environments.
Polycom, Inc.
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