Download Realpresence Touch Logs; Transfer Realpresence Touch Logs To A Usb Storage Device; Manually Reboot A Realpresence Touch Device - Polycom RealPresence Group Series Administrator's Manual

Download RealPresence Touch Logs

You can download RealPresence Group Series system logs using the RealPresence Touch.
Procedure
1. In the RealPresence Touch web interface, click Download Logs.
2. A .tar file is downloaded to your local computer.
You can extract the file and open it to review the log information.

Transfer RealPresence Touch Logs to a USB Storage Device

You might find log files useful when troubleshooting. You can transfer RealPresence Touch logs to a USB
storage device. The USB storage device must be in FAT32 format.
Procedure
1. Insert a USB storage device into the RealPresence Touch device.
2. On the RealPresence Touch device, do one of the following:
• Tap Administration and enter the user name and password for the device.
• Tap Menu > Administration and enter your user name and password.
3. Tap Transfer RealPresence Touch Logs to USB Device.
A message displays while the logs are being transferred to the USB storage device.
After a success message displays, click OK.
Related Links
Troubleshooting the RealPresence Touch Device

Manually Reboot a RealPresence Touch Device

To assist in troubleshooting, you might need to manually reboot your device.
Note: As a best practice, do not disconnect the ethernet cable from the device to reboot it.
Polycom, Inc.
Setting Up a Polycom RealPresence Touch Device
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