Update Realpresence Touch Software From A Usb Storage Device; Update The Software And The Factory Restore Partition From A Usb Storage Device - Polycom RealPresence Group Series Administrator's Manual

3. Touch Check for Software Updates.
4. Touch Download and Install Software.

Update RealPresence Touch Software from a USB Storage Device

You can update the RealPresence Touch quickly using a USB storage device without updating the
RealPresence Touch factory restore partition.
Procedure
1. Open a browser and navigate to support.polycom.com.
2. Under Documents and Downloads, select Telepresence and Video.
3. Navigate to the page for the system that you use with the RealPresence Touch.
4. Save the RealPresence Touch operating system software package (.tar) file from the Polycom
website to the root directory of the USB device.
5. Ensure the RealPresence Touch Ethernet cord is connected and the RealPresence Touch is
powered on.
6. Connect the USB device to the side of the RealPresence Touch.
7. An automatic prompt asks you if you want to update the platform software.
Touch Yes.
Update the Software and the Factory Restore Partition From a USB
Storage Device
You can use a USB storage device to update RealPresence Touch software and the RealPresence Touch
factory restore partition.
If you cannot update your RealPresence Touch device using a server or with RealPresence Resource
Manager, you can load the software onto a USB storage device and use that to update the device.
Another benefit of using a USB device is that you can choose to perform both a factory restore and
update your device software simultaneously.
The following attributes ensure that your USB device supports the software update procedure:
• Use USB 2.0 devices (some USB 3.0 devices might not work with the RealPresence Touch).
• Format the primary partition as FAT32.
• Place all software update data into the root directory of the primary partition.
Procedure
1. Open a browser and navigate to support.polycom.com.
2. Under Documents and Downloads, select Telepresence and Video.
3. Navigate to the page for the version of the system that you use with the RealPresence Touch.
4. Save the RealPresence Touch operating system software package (.tar) file from the Polycom
website to the root directory of the USB device.
5. Disconnect the Ethernet power cable from the RealPresence Touch.
6. Connect the USB device to the side of the RealPresence Touch.
7. Press and hold the RealPresence Touch factory restore button with a bent paper clip for ten
seconds and simultaneously reconnect the Ethernet power cable to the RealPresence Touch.
8. Follow the on-screen instructions of the setup wizard to complete the update.
Polycom, Inc.
Setting Up a Polycom RealPresence Touch Device
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