Troubleshooting The Realpresence Touch Device; View System Details And Connection Status; View Call Statistics - Polycom RealPresence Group Series Administrator's Manual

The setup wizard is available during initial setup, after a system reset with system settings deleted,
or after using the factory restore button.

Troubleshooting the RealPresence Touch Device

You might need to diagnose and troubleshoot issues with your RealPresence Touch device.
Related Links
Perform a Factory Restore on the RealPresence Touch
Perform a Factory Restore Using a USB Storage Device
Transfer RealPresence Touch Logs to a USB Storage Device

View Call Statistics

on page 233

View System Details and Connection Status

View System Details and Connection Status
You can view certain RealPresence Group Series system details about the paired system on the
RealPresence Touch; this information might be useful for troubleshooting or for technical support.
Procedure
1. On any screen on the RealPresence Touch, tap Menu and then Settings.
The System Information screen is displayed.
2. Under Device Connection Status, tap the room system that you want information on.
System details and connection status information is listed for the connected room system.
Related Links
Troubleshooting the RealPresence Touch Device
View Call Statistics
When your RealPresence Group Series system is paired with a RealPresence Touch, you might want to
view certain call statistics, such as bitrates, compression formats, and packet loss during a call.
Note: In a Skype for Business call, for packet loss information, check the QoE report on the AVMCU
server.
Procedure
1. During a call, on any screen, tap Call Statistics (located at the top left of your screen).
Call statistics for each stream in the current call are now displayed.
2. To view statistics for another call participant, switch to that participant and tap Call Statistics
again.
To view more information about a specific stream, navigate to the desired stream and tap More
Information.
Related Links
Troubleshooting the RealPresence Touch Device
Polycom, Inc.
Setting Up a Polycom RealPresence Touch Device
on page 235
on page 236
on page 234
on page 233
on page 233
on page 233
233