Lightware UMX-TPS-TX100 Series User Manual page 108

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9. Troubleshooting
Symptom Root cause
No audio is Source audio volume is
present on output low or muted
Audio input port is
muted
Audio output port is
muted
HDMI output HDMI mode was set to
signal contains no DVI
audio
DVI EDID is emulated
Connected serial Cable connection
device does not problem
respond
RS-232 settings are
different
RS-232 mode is not right Check the RS-232 mode settings (control,
Incorrect IP address is
No LAN
set (fix IP)
connection can be
established
IP address conflict
Action Refer to
Audio signal
Check the audio settings of the source.
Check the audio input port properties
LW2
LW3
Check the output port properties.
LW2
LW3
Check the properties of the output port
and set the signal type to HDMI or Auto.
LW3
Check the EDID and select and HDMI
EDID to emulate.
LW3
RS-232 signal
Check the connectors to fit well; check
the wiring of the plugs.
Check the port settings of the transmitter
and the connected serial device(s).
LW3
command injection, or disconnected)
LW3
Network
Use dynamic IP address by enabling
DHCP option.
LW3
Restore the factory default settings (with
fix IP).
LW2
LW3
Check the IP address of the other
devices, too.
UMX-TPS-TX100 series – User's Manual
Symptom
Connected device
does not respond
5.5
Output level
6.3.6
cannot be changed
7.5.1
5.5
Front panel
6.3.6
buttons are out of
7.5.2
operation
5.5.4
Error messages
received
7.4.22
continuously
5.7
7.14
3.7.10
5.8.1
7.8
5.8.1
7.8.6
4.4.1
5.10.2
7.7.2
4.4.2
5.10.5
6.2.11
7.3.6
Root cause Action
GPIO
Cable connection Check the connectors to fit well; check
problem the wiring of the plugs.
The direction of the Check and modify the direction setting
selected pin is set to of the desired pin
input
Miscellaneous
Buttons are locked Unlock the buttons
Different protocol is set Check the port protocol settings (LW2
/ LW3) and use the proper protocol
commands.
108
Refer to
3.7.13
5.8.3
LW2 6.5.1
LW3 7.13
4.4.4
5.10.1
5.8.1
LW3 7.8.1