After you search for a contact, you can clear your search results and start a new search.
1.
On the Search screen, select Clear.
Add Corporate Directory Contacts to the Contact Directory
You can add contacts in the Corporate Directory to the Contact Directory.
When you save a Corporate Directory contact to the Contact Directory, the first name, last
name, and phone number of the contact are automatically saved to the directory. You can add
additional contact information after the contact is saved to the directory.
1. In the Corporate Directory, search for a contact.
2. From the search results, select the contact and select View.
3. Select Save
4. Enter any additional contact information and select Save.
Favorites and Contact Lists
Managing Favourites
Favorites are the contacts in your Contact Directory that you will call most often. You can add
contacts as favorites from the Contact Directory, designate an index number for favorites, view
favorites on the Home or Lines screen depending on your phone, and delete favorites.
Add Favourites
Contacts that you add as favorites display in the Lines screen on VVX 411 phones, and in the
Favorites list on all VVX 411 phones. A star is displayed for contacts saved as favorites.
1. Navigate to Directories > Contact Directory.
2. From your Contact Directory, select a contact.
3. Select Add or Add to Favorites.
A notification is displayed asking if you want to automatically accept the next
available index number or manually enter your own.
4. Select Yes to automatically accept an index number or select Edit Index to enter a
unique index number.
You can enter a number up to 9999 for VVX 411 phones.
Viewing Favourites
You can view favorites in your Favorites list in the Directory or the New Call screen.
Favorites display consecutively according to their index number. The contact with the lowest
number is displayed first.
View Favourites
You can view favorites in the Favorites lists from the New Call screen.
1. Select New Call > Favorites.
35
Polycom VVX 411 Phone User Guide
Need help?
Do you have a question about the VVX 411 and is the answer not in the manual?
Questions and answers
What is the default code for the voice mail? We have a new person in an office and we cannot find the old pin number from the previous employee.
The default voicemail code for the Polycom VVX 411 is 1234.
This answer is automatically generated
@Mr. Anderson Thank You
How do I set-up Voice Mail?
To set up voicemail on the Polycom VVX 411 phone:
1. Press the Mail button (highlighted in red) or dial star (*) plus your phone extension.
2. Enter the temporary password: 1234.
3. Record your unavailable message, then press # to end the recording.
- Press 1 to accept.
- Press 2 to listen.
- Press 3 to re-record.
4. Record your busy message, then press # to end.
- Press 1 to accept.
- Press 2 to listen.
- Press 3 to re-record.
5. Create a new four-digit password (cannot start with 0).
Your voicemail is now set up.
This answer is automatically generated
How do I change the general phone greeting, not individual phone greetings on the Polycom VVX 411 phone system
To change the general phone greeting on the Polycom VVX 411:
1. Press the mailbox button.
2. Enter your voicemail password when prompted.
3. Press 0 for mailbox options.
4. Press 1 to record your unavailable greeting.
5. Follow the prompts to record and save the new greeting.
This answer is automatically generated
HOW CAN YOU CHANGE THE NAME ALLOCATED TO AN EXTENSION NUMBER
WHAT KIND OF HEADSET IS COMPATRABLE
@Marilyn Hughes