Polycom VVX411 Manual
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Polycom VVX411 Manual

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Jefferson City School District, Admin Polycom VVX411

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GWENDOLYN SEAY
January 24, 2025

How do I assign a name to and extension

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Summary of Contents for Polycom VVX411

  • Page 1 Jefferson City School District, Admin Polycom VVX411...
  • Page 2 What you will learn today ….. Getting Started Dial Plan Phone and Calling Features Unified Communications © 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners.

  • Page 3: Phone Navigation

    Phone Navigation Color Display Message Waiting Indicator Line Keys Home Key Navigation Key Transfer Voicemail Headset Hold Speaker Mute Volume © 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners.
  • Page 4 Dial Plan When Calling… Dial… JCSD Phones* 7-Digit Extension *When dialing extensions or numbers less than 10-digits, press # after the Local 7-Digit Phone Number number to make the call process faster Long Distance 10-Digit Phone Number Toll-Free 10-Digit Phone Number **Information may be restricted on International 011 + Country Code + City Code + Number...
  • Page 5 Soft Key Default Layout On-Hook • Callers • Directory • Retrieve • More Off-Hook • Callers • End Call • Retrieve During a Call • Hold • End Call Note: This is an example of available features. Softkey options will vary based on features •...
  • Page 6 Home Page Home Page • Press the Home button to access advanced features and settings Directories • Missed Call Log • Outbound Call Log • Inbound Call Log Settings • Change ring tones • Set ringing to silent • Enable/Disable Call Forwarding •...
  • Page 7 Caller ID Internal Users • 7-digit extension and Name on the phone External Calls • Caller ID will be your office’s main number and ‘the Directory listing associated with that office’ Blocking Caller ID • Enter *67 followed by the phone number you wish to dial Redial •...

  • Page 8: Placing A Call On Hold

    Placing a Call on Hold Hold • To place a call on hold, press the Hold soft key or hard key • To retrieve the held call, press the Resume soft Auto-Hold • While on a call, if a second line is ringing, press the Answer soft key •...

  • Page 9: Consultative Transfer

    Consultative Transfer Consultative Transfer • While on a call, press the Transfer soft or hard • If you want to transfer to an extension that you have a Busy Lamp Field, or a Favorite built, press the Lines Softkey, then press the button corresponding to the destination, OR •...

  • Page 10: Blind Transfer

    Blind Transfer Blind Transfer • While on a call, hold down the Transfer soft key or hard key • While on he Transfer Type screen, press 2 on your keypad to perform a Blind Transfer. • Press the Select soft key. •...

  • Page 11: Transferring A Call To Voicemail

    Transferring a Call to Voicemail To Voicemail • While on a call, press the ToVmail soft key • Enter the extension for the mailbox and press the Enter soft key • The call is released from your phone and goes directly to voicemail.

  • Page 12: Making A Conference Call

    Making a Conference Call Conference • You can Conference up to 15 callers • With a call in progress, press the Conference soft • When you hear dial tone, enter the number for the party you wish to add to your call •...

  • Page 13: Forwarding Your Calls

    Forwarding Your Calls Enable • Press the Forward soft key • Press the Up/Down navigation key to select the desired forwarding option: Always, No Answer, Busy • On the keypad, enter the number or extension you wish to forward to •...

  • Page 14: Do Not Disturb (Dnd)

    Do Not Disturb (DND) Enable • Press the DND soft key • The icon next to your primary line keys will change providing you with a visual that your phone is in DND mode • Callers will now go directly to voicemail •...
  • Page 15 Call Park Park • With a call in progress, press the Park soft key • To park against your extension, simply press the # key • To park against another extension, enter Confrnc To Vmail Park Retrieve the 7-digit extension followed by # •...

  • Page 16: Using Call Logs

    Using Call Logs Missed Calls • Incoming calls to your phone that you did not answer • Press the Callers soft key or press the Home button to access Directories Received Calls • Incoming calls to your phone that you did answer Callers Pull Retrieve...

  • Page 17: Using Directories

    Using Directories District (Enterprise) Directory • Press the ‘Directory’ Soft Key or ‘Home’ and scroll/highlight the ‘Directories’ icon • Scroll down, or click the 4 key, to Enterprise Directory. • Using the number pad, type in first few letters of the name and click the ‘Submit’...
  • Page 18 Setting up Your Unified Communication Voicemail • Dial your Voicemail Retrieval number (855-540-6245)) • Instructions are provided on the Technology Services website: Setup UC Voicemail https://www.jcschools.us/Page/17 • Note: If you do not setup your voicemail greeting, your callers will not be able to leave you a message.
  • Page 19 Voicemail Initialization User Guide Press the Messages button on your VoIP phone, then press Connect, or dial your Remote Voicemail Access number 855-540-6245. If calling from a phone other than your VoIP phone, enter in your 10 digit direct phone number, followed by #. You will be asked to enter a password you wish to use.
  • Page 20 Voicemail Initialization User Guide (Continued) The system will state a few useful tips for navigating the voicemail menu, and will then state that your voicemail service is “now ready to use and accept messages”. Voicemail setup is complete! You can now hang up the phone. Notes: Your default password is 2580.
  • Page 21 Ways to Access Voicemail From your IP Handset • Press the Messages button • Press the Connect soft key • When prompted, enter your Voicemail Passcode followed by # From Outside of the Office • From any phone, dial your Voicemail Retrieval number (855-540-6245) •...

  • Page 22: Next Steps

    Next Steps What happens next? Setup Voicemail prior to install – by COB Reminder: If you do not set up your voicemail, callers will not be able to leave you a message © 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink.

  • Page 23: Need Assistance

    Need Assistance? Call 659-3121, Technology Services or contact your Media Specialist to have a Workorder created. Polycom Handset Videos www.centurylink.com/business/resources/video/polycom- handset-training/vvx-300-400.html Copy and paste the above link to your Chrome Browser. © 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink.

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