1. Navigate to Directories and select a
directory.
2. Select Search, enter your contact's first or last name, and select Search.
3. Select your contact.
4. In the Contact Information screen, select the contact's number, and select Dial.
Redial a Number
Your phone automatically keeps a record of all calls placed. You can recall the last contact
you called using redial, if enabled by your system administrator
1. Do one of the following:
•
Select Redial on the Home screen.
•
Press the Redial soft key.
Redial a Contact when the Contact is Available
When you place a call to a contact and the contact's line is unavailable due to an unregistered
line or a service outage, a notification displays on your phone when the contact's line is
available again. You can choose to redial the contact or dismiss the notification.
Check with your system administrator to find out if this feature is available on your phone.
1. When the contact availability notification displays, select Dial.
Answering Audio Calls
When you receive an incoming call on a VVX business media phone, you can choose to answer
the call in various ways, including answering calls automatically, in the Incoming Calls screen, in
the Calls screen, and during a call.
Answer an Incoming Call
When you receive an incoming call, the phone rings and an Incoming Call screen is displayed,
as shown next. In the Incoming Call screen, you can choose to answer or reject the incoming
call.
Incoming Call window
19
Polycom VVX 411 Phone User Guide
Need help?
Do you have a question about the VVX 411 and is the answer not in the manual?
Questions and answers
What is the default code for the voice mail? We have a new person in an office and we cannot find the old pin number from the previous employee.
The default voicemail code for the Polycom VVX 411 is 1234.
This answer is automatically generated
@Mr. Anderson Thank You
How do I set-up Voice Mail?
To set up voicemail on the Polycom VVX 411 phone:
1. Press the Mail button (highlighted in red) or dial star (*) plus your phone extension.
2. Enter the temporary password: 1234.
3. Record your unavailable message, then press # to end the recording.
- Press 1 to accept.
- Press 2 to listen.
- Press 3 to re-record.
4. Record your busy message, then press # to end.
- Press 1 to accept.
- Press 2 to listen.
- Press 3 to re-record.
5. Create a new four-digit password (cannot start with 0).
Your voicemail is now set up.
This answer is automatically generated
How do I change the general phone greeting, not individual phone greetings on the Polycom VVX 411 phone system
To change the general phone greeting on the Polycom VVX 411:
1. Press the mailbox button.
2. Enter your voicemail password when prompted.
3. Press 0 for mailbox options.
4. Press 1 to record your unavailable greeting.
5. Follow the prompts to record and save the new greeting.
This answer is automatically generated
HOW CAN YOU CHANGE THE NAME ALLOCATED TO AN EXTENSION NUMBER
WHAT KIND OF HEADSET IS COMPATRABLE
@Marilyn Hughes