Polycom VVX 411 Quick Start Manual
Broad-connect telecom
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Also See for VVX 411:
- User manual (44 pages) ,
- Manual (24 pages) ,
- Quick start manual (19 pages)
Related Manuals for Polycom VVX 411
Summary of Contents for Polycom VVX 411
- Page 1 Polycom VVX 411 - Quick Start Guide 1 — Last update: 2017/03/07 Broad-Connect Telecom...
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Page 2: Table Of Contents
Table of Contents Welcome ..............................1 Package Contents ............................2 Connect Cables ............................3 Connect Stand ............................4 Connect Optional Headset ........................5 Getting to know your Device ........................6 Setting up & Accesing Voicemail ......................7 Important 911 Information ......................... 9 Customize VVX411 Phone ........................ -
Page 3: Welcome
Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1 Welcome Page 1 of 31... -
Page 4: Package Contents
Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1 Package Contents Page 2 of 31... -
Page 5: Connect Cables
Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1 Connect Cables Page 3 of 31... -
Page 6: Connect Stand
Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1 Connect Stand Page 4 of 31... -
Page 7: Connect Optional Headset
Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1 Connect Optional Headset Page 5 of 31... -
Page 8: Getting To Know Your Device
Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1 Getting to know your Device Page 6 of 31... -
Page 9: Setting Up & Accesing Voicemail
Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1 Setting up & Accesing Voicemail To configure the VOICEMAIL for the first time 1. Press or dial our feature code *62 or your own extension. 2. The system will prompt you to enter your password. Your first-time password is 654123 and then press # 3. - Page 10 Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1 • A message in the status bar, as shown next. The message indicates the number of new messages you have. The count is a total of all messages on all lines on the phone.
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Page 11: Important 911 Information
Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1 Important 911 Information We want to make sure that you are aware of important differences in the way 9-1-1 service operates with a VoIP phone when compared with traditional telephone service. Here’s what... -
Page 12: Customize Vvx411 Phone
Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1 Customize VVX411 Phone Volume Control Updating Ringtones Contact Directory Touchscreen View Page 10 of 31... -
Page 13: Volume Control
Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1 Volume Control Call Volume To adjust the volume while you are on a call, press + on the Volume button to increase the volume, or press – to decrease the volume. Press Set. -
Page 14: Updating Ringtones
Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1 Updating Ringtones Change ringtone If you have one line 1. Press Home button 2. Hit Settings then 3. select Basic and Ring Type If you have multiple lines 1. Select the line otherwise select Default 2. -
Page 15: Contact Directory
Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1 Contact Directory To find a contact within Organization 1. Press Home key and then press Directory 2. Select Corporate Directory and scroll through the contacts. To find the Saved Contact 1. -
Page 16: Touchscreen Views
Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1 Touchscreen Views Home View Lines View Active Call View Calls View Page 14 of 31... -
Page 17: Home View
Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1 Home View New Call Messages Place a call Access your voicemail Forward Directories Allows you to forward your calls to another number Contacts or extension Settings Do Not Disturb. Call will be directly delivered to voicemail... -
Page 18: Lines View
Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1 Lines View Lines shows up on your phone by default. Your phone lines, your favorites, and conditional soft keys as shown at the bottom of the screen. Page 16 of 31... -
Page 19: Active Call View
Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1 Active Call View The active call will display as shown. It will show the timer on the top right and the calling party name is centralized on the screen. The soft keys will be available once the call is active. -
Page 20: Calls View
Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1 Calls View The following colors indicate the call statuses on your phone: Dark green Active call Bright blue Incoming call Dark blue Held call You can use the up and down arrow keys to check call status. -
Page 21: Using The Vvx411 Phone
Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1 Using the VVX411 Phone Page 19 of 31... -
Page 22: Making Calls
Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1 Making Calls Internal To call a person within your organization, lift the headset and dial the extension. Once you dial the number hit Send key to complete a call. -
Page 23: Answering Calls
Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1 Answering Calls Answer a call To answer a call, you simply lift the receiver and answer. If you want to use the headset or speaker phone to answer, simply hit the answer button on the phone accordingly. -
Page 24: Place A Call On Hold
Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1 Place a Call on Hold Placing a Call on Hold To put a call on hold, press the Hold button or Page 22 of 31... -
Page 25: Call Waiting
Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1 Call Waiting You can get more than 1 call depending on the setup. If you are on the call and another person calls, it will be ringing on the caller’s end and it will flash on your phone screen. -
Page 26: Transferring A Call
Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1 Transferring a CALL To perform an attended transfer: 1. When on a call, press Transfer or press The active call is held. 2. Place a call to the person you want to transfer the call to. - Page 27 Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1 2. Select Blind. The active call is held. 3. Place a call to the person you want to transfer the call to. The call automatically transfers to the person you specified.
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Page 28: 3-Way Calling
Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1 3-way Calling You can have 3 concurrent calls and make it an audio conference call between all 3 people. Generate an audio conference 1. Call the first person 2. Hit Confrnc or and call the second person 3. -
Page 29: Voicemail
Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1 Voicemail To access or retrieve the voicemail, please click here Once you logged into the voicemail, you will have the following choices based on your set up. Key Main Menu... -
Page 30: Call Logs (Received / Missed)
Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1 Call Logs (Received / Missed) Using your handsets circular Navigation keys whilst in Lines view, you can quickly go to the following features: Redial (Placed Calls List) Press the right arrow key, select the number and press the Dial softkey on VVX411 to Redial. - Page 31 Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1 Page 29 of 31...
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Page 32: Do Not Disturb
Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1 Do Not Disturb Enabling Do Not Disturb (DND) stops your phone from ringing and sends all incoming calls directly to voicemail. All calls you receive while DND is enabled are logged to your Recent Calls list. - Page 33 Broad-Connect Telecom Polycom VVX 411 - Quick Start Guide - 1 Note: Do Not Disturb and Shared Lines Enabling Do Not Disturb on shared lines disables ringing only. You’ll still see a visual notification of the call and have the option to answer the call.