Polycom VVX 401 Quick User Manual

Polycom® VVX® 400/401 and
410/411 Business Media Phone
Quick User Guide for 8x8 Virtual Office
For use with Polycom® UC Software 4.1.4 or later.
The information in this guide applies to both the
VVX 400/401 and VVX 410/411 phones. Configurations
vary and the screen displays used in this guide may not
reflect those on your phone. See your system administrator
for more information.
www.polycom.com | 1725-49088-001 Rev. A | March 2013
© 2013, Polycom, Inc. All rights reserved. POLYCOM®, the Polycom logo and
the names and marks associated with Polycom's products are trademarks
and/or service marks of Polycom, Inc. and are registered and/or common law
marks in the United States and various other countries. All other trademarks
are property of their respective owners. No portion hereof may be reproduced
or transmitted in any form or by any means, for any purpose other than the
recipient's personal use, without the express written permission of Polycom.
Phone Views
Your phone has three main Views: Home, Calls, and Lines
view (the default). You can access Home and Lines view at
any time. If your phone has one or more calls, you can also
access Calls view.
For Home view from any menu, press .
Press to alternate between Home and Lines view.
Home View
Home view displays icons you can select to access phone
functions.
You can use the right, left, up , and down arrow keys to
display more icons.
Lines View
Lines view displays phone Lines, Favorites and soft keys.
If your phone is idle, you can press the Line key to access the
Dialer.
Tip: Referring to Soft Keys
In this guide, soft keys are referred to by their name
only. For example, to end an active call, press End Call.
Calls View
If your phone has one or more calls, you can access Calls
view.
Call color indicates status:
• Dark green—Active call
• Bright blue—Incoming call
• Dark blue—Held call
Use the up and down arrow keys to select a call (highlight
it). The soft keys control the highlighted call.
Entering Data
Use the dialpad keys to enter information. To backspace,
press Backspace .
To type with the dialpad keys, press a key repeatedly to view
the character options and stop to select.
To type other characters, press Encoding or Mode. When
using the dialpad keys, use the 1, *, 0, and # keys.
About Calls
Only one call can be active at one time.
You can use the handset, speakerphone, or headset for
calls. During a call, you can change modes by picking up the
handset, or by pressing or .
If you navigate away from your call(s), press to see
Active Call or Calls view again.
Tip: Switching Between Lines and Calls View
When in Calls view, switch to Lines view by pressing
More > Lines.
Switch back to Calls view by pressing More > Calls.
Placing Calls
Pick up the handset, or press or . Enter the phone
number, and press Send.
Or enter the phone number first, then press Dial, pick up the
handset, or press or .
From Lines view: Press the phone Line key, enter the phone
number, and press Send.
From Home view: Select New Call using the left and right
arrow keys. Enter the phone number, and press Send.
Timesaver: Placing Calls Quickly
Select a recent call or Favorite, or select a contact's
phone number in the Contact Directory.
Answering Calls
To answer with the speakerphone, press or select
Answer. To answer with the handset, pick up the handset. To
answer with a headset, press .
To answer a new call while on an active call, press Answer.
The current call will be held.
Ending Calls
To end an active call, replace the handset, press
. Or, press End Call.
To end a held call, navigate to Calls view and highlight the
held call. Press Resume, and press End Call.
Holding Calls
From Calls view, press Hold or . Remember to highlight
the call first.
To resume a held call, press Resume or again.
Transferring Calls
From Calls view, press Transfer or , and call the other
party. When you hear the ringback tone, or after you talk
with the other party, press Transfer or again. Press
More > More > BlindXfer to complete a transfer without
waiting for the ringback tone.
Transferring Live Calls to Voicemail
Select xfrVM during a live call, then dial the extension
number and press #.
Parking Calls
To park a live call, select Park.
• Listen to the message which identifies the extension the
call is parked on.
• Then notify the intended recipient(s).
To pick up the parked call, the recipient dials the extension
that the call was parked on.
Forwarding Calls
Tip: Use Virtual Office for Call Forwarding
8x8 recommends using your Virtual Office desktop
app instead of phone-based call forwarding so your
call forwarding instructions are stored online instead of
on the phone. If you set your call forwarding rules on
your phone, they will not be in effect if your phone is
disconnected from an Internet connection.
To enable online call forwarding (Virtual Office):
• Login to your Virtual Office desktop app.
• Select Settings then Call Forwarding, then select the My
Rules tab.
• Update your Call Forwarding Rules and press Save.
, or press