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Summary of Contents for HID Fargo DTC5500LMX
- Page 1 FARGO® DTC5500LMX C RINTER Model X002100 UIDE PLT-02496 Version: 1.0 November 2015 hidglobal.com...
- Page 2 This document may not be reproduced, disseminated or republished in any form without the prior written permission of HID Global Corporation. Trademarks HID GLOBAL, HID, the HID logo, FARGO, iCLASS, iCLASS SE, OMNIKEY, and Seos are trademarks or registered trademarks of HID Global Corporation, or its licensors, in the U.S. and other countries. Contacts For additional offices around the world, see www.hidglobal.com corporate offices.
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Page 3: Table Of Contents
Contents Chapter 1: Specifications ........... . . 1-1 Regulatory Compliance . - Page 4 Page iv 3.5.1 ISO Encoding Option ..........3-11 3.5.2 Custom Encoding Option .
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Page 5: Specifications
Chapter Specifications The purpose of this section is to provide specific information on the Regulatory Compliances, Agency Listings, Technical Specifications and Functional Specifications for the HDP8500 Card Printer/Encoder. Regulatory Compliance Agency Regulatory Compliance The Card Printer is listed under UL 60950-1 (2 edition) Information Technology Equipment. -
Page 6: United States
Page 1-2 Specifications 1.1.2 United States This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause undesired operation. -
Page 7: Safety Messages
Specifications Page 1-3 Safety Messages 1.2.1 Safety Messages - United States Symbol Critical Instructions for Safety Purposes Danger: Failure to follow these guidelines results in personal injury or death. To prevent personal injury or death: Reference the following safety messages before performing an operation. Always remove the power cord prior to performing repair procedures, unless otherwise specified. -
Page 8: Safety Messages - French Canada
Page 1-4 Specifications 1.2.2 Safety Messages - French Canada Symbole Instructions critiques visant la Sécurité Si ces directives ne sont pas suivies les résultats peuvent être des lésions corporelles ou la mort. Danger: Pour éviter des lésions corporelles ou la mort: Rapportez-vous aux avis suivants de sécurité... -
Page 9: Safety Messages - Taiwan
Specifications Page 1-5 1.2.3 Safety Messages - Taiwan 繁體中文 射頻發射及安全指令 安全訊息 （小心檢查） 重要的安全事項說明 標記 未按照說明安裝可能造成人員傷亡。 危險 在可能產生潛在安全問題的地方有警示標記。 （如左圖所示） 。 為了避免人員傷害，在進行有此警示標記的操作前，請先參考安全資訊提示。 為了避免人員傷害，在沒有特別說明的情況下，修理前請關掉電源開關。 此設備對靜電很敏感。如果受到靜電放電，設備會損壞。 在可能產生潛在靜電安全問題的地方有警示標記。 （如左圖所示） 。 小心 為了避免損壞設備，在進行有此警示標記的操作前，請先參考安全資訊提示。 為了避免損壞設備，在排放電路板和印刷頭聯合裝置裡面或附近的電線時，請注意觀察所有的靜 電放電設備。 為了避免損壞設備，請隨時佩戴合適的接地裝置 （比如：手腕上戴一個高品質的接地手腕帶以 免受到可能的傷害） 。 為了避免損壞設備，如果沒有特殊說明，在做任何修理前，請取下印表機上的色帶和卡。 為了避免損壞設備，在使用印表機之前，請摘下戒指和手上飾品，並仔細清洗手上的油脂。 November 2015 PLT-02496, Version: 1.0... -
Page 10: Safety Messages - China
Page 1-6 Specifications 1.2.4 Safety Messages - China 安全消息 （请仔细阅读） 符号 涉及安全的重要过程 危险 : 如果不遵循这些安装指南进行操作，可能会导致重伤，甚至死亡。 可能引发安全问题的信息由警告符号 （如左图所示）来表示。 为了确保人身安全，在执行前面带有此符号的操作之前，请先阅读下面的安全消息。 为了确保人身安全，除非另有规定，否则在执行维修过程前，始终应断开电源。 此设备为静电敏感设备。如果暴露在静电电流下，可能会损坏设备。 可能引发静电安全问题的信息由警告符号 （如左图所示）来表示。 为了防止设备或介质受损，在执行前面带有此符号的操作之前，请先阅读下面的安全消息。 小心 : 为了防止设备或介质受损，请在处理电路板和打印头部件中或附近的电缆时，遵守所有规定的静 电放电 (ESD) 过程。 为了防止设备或介质受损，请始终佩带适当的个人接地设备 （例如，已接地避免出现潜在损坏 的高质量腕带） 。 为了防止设备或介质受损，除非另有规定，否则在执行任何维修过程前，始终应将色带和证卡与 打印机分离。 为了防止设备或介质受损，在操作打印机前，请取下手指和手上的珠宝饰物，并将手上的油渍和 污渍彻底清洗干净。 仅适用于海拔 2000m 以下地区安全使用 仅适用于非热带气候条件下安全使用... - Page 11 Specifications Page 1-7 Component Description • 125kHz (HID Prox) reader • 13.56 MHz (iCLASS, MIFARE, ISO 14443 A/B, ISO 15693) read/write encoder Encoding Options • Contact Smart Card Encoder reads from and writes to all ISO7816 1/2/3/4 Supported memory and microprocessor smart cards (T=0, T=1) as well as synchronous cards.
- Page 12 Page 1-8 Specifications Component Description • Full-color with resin black and overlay panel, YMCKO* (500 prints) • Full-color half-panel with resin black and overlay panel, YMCKO* (850 prints) • Full-color with two resin black panels and overlay panel, YMCKOK* (500 prints) •...
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Page 13: Functional Specifications
Specifications Page 1-9 Functional Specifications This card printer utilizes two different, yet closely related printing technologies to achieve its remarkable direct-to-card print quality for dye-sublimation and resin thermal transfer. Printer Components: Print Ribbons The card printer utilizes both dye-sublimation and/or resin thermal transfer methods to print images directly onto blank cards. -
Page 14: Ribbon Types And Print Counts
Certain types of smart card chips are raised slightly above the card’s surface, which also results in poor color transfer. The UltraCard™ product line, available exclusively as part of HID Global FARGO brand secure card issuance solutions, has a long standing reputation among dealers and end-Users for consistent quality in construction. -
Page 15: Setup And Installation Procedures
Chapter Setup and Installation Procedures This section describes the setup and installation for the DTC5500LMX Card Printer. Selecting a Good Location The following guidelines help to ensure optimal printing performance: Place the unit in a location with adequate air circulation to prevent internal heat buildup. ... -
Page 16: Unpacking And Inspection
Windows Server 2008 R2 Windows 7 32 bit and 64 bit Windows 8 32 bit and 64 bit For more information on supported Operating Systems, please visit the HID Global support page. PLT-02496, Version: 1.0 November 2015... -
Page 17: Driver Installation Instructions
Page 2-3 Setup and Installation Procedures 2.3.1 Driver Installation Instructions Start the installation process by inserting the Driver CD into the computer; then, follow the Installation Wizard screen prompts. 1. Select Install the Printer Driver to go through the driver installation wizard. 2. -
Page 18: Installing The Print Ribbon Cartridge
Installing the Print Ribbon Cartridge FARGO Direct-to-Card Printers require highly specialized supplies to function properly. The FARGO DTC5500LMX Card Printer uses a one piece, disposable ribbon cartridge system. To maximize printer durability, reliability and printed card quality, you must use only FARGO-certified supplies. -
Page 19: Installing Blank Cards Into The Input Card Hopper
Installing Blank Cards into the Input Card Hopper The FARGO DTC5500LMX Card Printer is capable of printing single feed cards and multiple feed cards (batch mode). To print a single feed card, remove all cards from the input card hopper, leave its door closed and place a card in the single feed card slot (which can be used repeatedly). -
Page 20: Card Size Selection
Setup and Installation Procedures Page 2-6 Card Size Selection The Card Size (standard CR-70 and CR-80) must be set in the printer and in the Printer Driver Preferences. 1. Slide out the front assembly, which exposes the card switch. 2. The card switch is clearly marked with the 2 card options. Slide the switch to the card size needed. - Page 21 Page 2-7 Setup and Installation Procedures 3. From the Driver Printing Preferences (right-click the printer icon and select Printing preferences), Select the Card tab. 4. Select the correct card size from the Card Size pull-down list. 5. Click OK. November 2015 PLT-02496, Version: 1.0...
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Page 22: Printer Power
Setup and Installation Procedures Page 2-8 Printer Power To connect power to the printer, follow this procedure. Note: Do not connect the printer’s USB cable until prompted during the printer driver installation. 1. Plug the power cable into the back of the printer. 2. -
Page 23: Printing Preferences
Chapter Printing Preferences This chapter provide an overview of the Printing Preferences of the DTC5500LMX. To locate the Printing Preferences menu select Start > Devices and Printers. Right-click the printer icon and select Printing preferences. Card Tab Use the Card tab to select options for the card as well as diagnostics and calibration. November 2015 PLT-02496, Version: 1.0... - Page 24 Page 3-2 Printing Preferences Field Definition Select the appropriate card option: • CR-79: 3.313 x 2.063 inch (84.14 x 52.39 mm). • CR-80: 3.452 x 2.204 inch (87.7 x 56 mm). Inches/mm: Card sizes will display in inches or mm, depending on the option selected.
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Page 25: Device Options Tab
Printing Preferences Page 3-3 3.2 Device Options Tab Use the Device Options tab to set print options. Field Definition Automatically detect the installed Ribbon and Film for every print job: Use this option to verify that the ribbon type selected matches the installed ribbon. The printer changes the Ribbon Type to the correct setting. - Page 26 Page 3-4 Printing Preferences Field Definition Note: The availability of options below is based on the Ribbon Type selected. Rotate Front 180 Degrees: Adjusts the orientation of the first page of the card design to accommodate the location of a chip or RFID sensor. Rotate Back 180 Degrees: Adjusts the orientation of the second page of the card design to accommodate the location of a chip or RFID sensor.
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Page 27: Image Color Tab
Printing Preferences Page 3-5 3.3 Image Color Tab Use the Image Color tab to control the sharpness, contrast, and gamma of the printed image, as well as the individual color balance of yellow, magenta and cyan. Field Description Color Matching: There are two selections for color matching in the drop-down list. •... - Page 28 Page 3-6 Printing Preferences Field Description The Heat area includes sliders for adjusting the temperature when printing with various types of ribbons. Dye-Sub Intensity (YMC): Move the slider to the left to use less heat in the printing process, resulting in a lighter print. Move the slider to the right to use more heat, resulting in a darker print.
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Page 29: Advanced Image Color Tab
Printing Preferences Page 3-7 3.3.1 Advanced Image Color Tab Select Advanced Settings on the Image Color tab. The graphic on the right will display the current settings. Group or Field Description Sharpness: Move the slider to the right to sharpen the image. Move the slider to the left to decrease sharpness. -
Page 30: Image Calibrate Tab
Page 3-8 Printing Preferences 3.4 Image Calibrate Tab Use the Image Calibrate tab to control the position of the printable area in relation to the card. Group or Field Description Use the Image Position controls to position the image on a card. Adjust the image position values by clicking on the Vertical and Horizontal Image Position adjustment arrows. -
Page 31: Magnetic Encoding Tab
Printing Preferences Page 3-9 3.5 Magnetic Encoding Tab Select the Magnetic Encoding tab to configure the Magnetic Stripe encoding process. These options are only available if the printer has an optional Magnetic Stripe Encoding Module installed. Field Description Encoding Mode: Change the encoding mode and coercivity setting or modify the ISO standards for tracks 1, 2 and 3. - Page 32 Page 3-10 Printing Preferences Field Description Encoding Mode: Displays the Encoding Mode selected above. Character Size: Customize the character data size used to encode the magnetic data on the currently selected track. Note: Character size includes the parity bit (if enabled). Selections vary for the selected encoding mode.
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Page 33: Iso Encoding Option
Printing Preferences Page 3-11 3.5.1 ISO Encoding Option With ISO Encoding, a formatted set of characters are sent down. This selection activates the Track tabs. However, all functions on the Track tabs are inactive or gray and display ISO defaults, which are the defaults listed for each track below. -
Page 34: Raw Binary Encoding Option
Page 3-12 Printing Preferences 3.5.3 Raw Binary Encoding Option With Raw Binary Encoding, a raw binary string rather than a formatted set of characters is sent down. The Coercivity drop-down function is active and the Shift Data Left option is not active. All functions on the Magnetic Track Options tabs are inactive except for Bit Density. -
Page 35: Iso Track Locations
Printing Preferences Page 3-13 3.5.5 ISO Track Locations The magnetic Encoding Module encodes onto tracks in accordance with an ISO 7811-2 Magnetic Stripe. 3.5.5.1 Sending the Track Information Magnetic track data is sent in the form of text strings from the application software to the printer driver. - Page 36 Page 3-14 Printing Preferences Reviewing the Sample String Track 1: ~1%JULIEANDERSON^1234567890? Track 2: ~2;1234567890987654321? Track 3: ~3;1234567890987654321? Start Field Maximum Number Track Valid Characters Sentinel Sentinel Separator of Characters Track 1 ASCII 32-95 (See the table) Track 2 ASCII 48-63 (See the table) Track 3 ASCII 48-63 (See the table) ASCII Code and Character Table...
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Page 37: Lamination Tab
Printing Preferences Page 3-15 3.6 Lamination Tab These options allow control of the printer's lamination process. When no laminator is detected, the lamination tab is active but all functions are disabled. Field Description Use this control to adjust the horizontal position of the laminate. Only the horizontal position needs adjustment. - Page 38 Page 3-16 Printing Preferences Field Description Laminate type can be specified for one or two cartridges, depending on cartridge availability. The type of laminate affects the temperature required for lamination. Lamination Type Transfer Temperature: Adjust the temperature by moving the slider. Use the option to auto-detect the installed lamination.
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Page 39: Overlay/Print Area Tab
Printing Preferences Page 3-17 Overlay/Print Area Tab Use the Overlay / Print Area tab to control and customize where the Overlay (O) panel and/or the print area appear on the card. By default, this option is set to print and overlay the entire card. The orientation of the card display area is determined by the orientation specified in your template. -
Page 40: Define A Print Area
Page 3-18 Printing Preferences Field Description For Print and Overlay: This option applies the defined area to both the print and overlay processes. Overlay/Print Area For Overlay Only: The defined are applies only to the overlay process. The entire (continued) card prints and only the overlay is affected. -
Page 41: K-Panel Resin Tab
Printing Preferences Page 3-19 3.8 K-Panel Resin Tab Use the K-Panel Resin tab to control where the resin black (K) panel of a full-color ribbon is printed. If printing with a ribbon type that does not have a K-Panel, all K-Panel Resin options will be disabled. Resin black text is desirable due to its sharp, saturated color (good for barcodes). -
Page 42: Printer Info Tab
Page 3-20 Printing Preferences 3.9 Printer Info Tab The Printer Info tab displays information about the printer Ribbon, Film, Laminate (Cartridge 1), and Laminate (Cartridge 2). Group or Field Description Indicates Ribbon Type, Reorder Number and remaining level. Ribbon Indicates the Printer •... -
Page 43: Chapter 4: Toolbox
Chapter ToolBox The ToolBox is located on the DTC5500LMX Card Printer Printing Preferences, Card tab. See Section 3.1: Card Tab for more information. November 2015 PLT-02496, Version: 1.0... -
Page 44: Configuration Tab
ToolBox Page 4-2 Configuration Tab When ToolBox is selected on the Card tab this is the default screen that opens. See Section 3.1: Card Tab for more information. Field Description Automatically Detect Features that are Installed in your Printer: If selected the driver retrieves the installed printer features information from the firmware and automatically checks the appropriate options. -
Page 45: Calibrate Laminator Tab
Page 4-3 ToolBox Calibrate Laminator Tab The Calibrate Laminator tab is active when the laminator is automatically detected or when the laminator is manually checked as a feature on the Configuration tab. Note: The lamination module must be warm before calibrating. Calibration may also be performed from the printer LCD. -
Page 46: Calibrate Ribbon Tab
ToolBox Page 4-4 Calibrate Ribbon Tab To Calibrate the Ribbon: Take out the ribbon drawer and remove the ribbon. 2. Reinsert the empty ribbon drawer. 3. Click Calibrate. 4. After calibration has completed, take out the ribbon drawer and reinstall the ribbon. Reinsert the ribbon drawer into the printer. -
Page 47: Clean Printer Tab
Page 4-5 ToolBox Clean Printer Tab To Clean the Printer: Remove all cards from the Card Hopper. 2. Take out the ribbon drawer and remove the ribbon. 3. Reinsert the empty ribbon drawer. 4. Remove the paper backing from both sides of the Cleaning Card. Note: DO NOT remove small liner strip if a magnetic encoding module is installed in your printer. -
Page 48: Advanced Settings Tab
ToolBox Page 4-6 Advanced Settings Tab Use the Advanced Settings tab for adjusting the internal printer settings. These settings have been customized for every printer at the factory. Note: Any changes affect settings for the firmware. To modify a Setting, click on the numeric value in the cell, click the up/down arrow to modify the value, or select the value and type a new value. -
Page 49: Settings Information
Page 4-7 ToolBox 4.5.1 Settings Information Setting Description This is factory set. If the main board or the printhead is replaced then adjust this number. Head Resistance Locate the printhead setting number on the bottom of the printhead. The number reads R=XXXX. Use this option to adjust the vertical position of the printed image on the card;... - Page 50 ToolBox Page 4-8 Setting Description This setting is a calibration driven value and should not be adjusted. Mag Lo-Co Voltage Note: This is factory set and should not be changed unless directed by a Offset technician. This setting is a calibration driven value and should not be adjusted. Ribbon Green LED Level Note: This is factory set and should not be changed unless directed by a technician.
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Page 51: Chapter 5: Troubleshooting
Chapter Troubleshooting System Overview Knowing the sequence of the printer operation helps when troubleshooting the printer. Troubleshooting utilizes the printer error buttons, error messages and printer-specific tools. 5.1.1 Sequence of Operations File information is received from the PC. 2. Printer compares the installed ribbon type stored in memory with the ribbon type command that was sent from the printer. -
Page 52: Printer Error Buttons
Troubleshooting Page 5-2 22. After ribbon advances a few encoder clicks, assume the ribbon is free of card. All stop. 23. Repeat Steps 9 through 22 for the appropriate number of color/overlay Panels. 24. Either the card is ejected from the singled-sided printer or the card feed stepper engages to queue the card for the flipper table for the dual-sided printer. - Page 53 Page 5-3 Troubleshooting This format allows the troubleshooter to identify the error and its cause, and then perform the procedure provided in the solution column. This standard mode of identifying the problem and its solution should provide an efficient method of troubleshooting this printer If you encounter problems beyond the capabilities of this error message table, you should contact Technical Support.
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Page 54: Troubleshooting With The Error Message Table
Troubleshooting Page 5-4 5.2.3 Troubleshooting with the Error Message Table Error Message Cause Solution Reset the printer and try again. The printhead lift has If this problem persists, call for technical malfunctioned. Head Move Error assistance. The printhead temperature sensor Reset the printer and try again. - Page 55 Page 5-5 Troubleshooting Error Message Cause Solution # 64 Reset the printer and try again. # 65 Unspecified system error If this problem persists, call for technical detected by the printer firmware. # 66 assistance. Reboot Required # 67 Utility command does not exist. Verify the command and reenter.
- Page 56 Troubleshooting Page 5-6 Error Message Cause Solution If jammed, clear the jam. If broken, repair by taping the ribbon back on to # 99 The print ribbon has either broken the take- up core. or jammed. Ribbon Error Press the Pause button to continue or the ON/OFF button to cancel.
- Page 57 Page 5-7 Troubleshooting Error Message Cause Solution Clear any cards in the flipper table, using the A card has become jammed in the buttons to move the card out. # 131 printer’s flipper table. Resume printing. Flipper Jam/Home The flipper failed to position Error properly while aligning a card or Reset the printer and retry.
- Page 58 Troubleshooting Page 5-8 Error Message Cause Solution # 25 No ribbon is installed in the Install a ribbon and retry. Ribbon not printer. Installed Try encoding with a different card. # 30 Magnetic encoding verification Verify cards have the magnetic stripe. has failed.
- Page 59 Page 5-9 Troubleshooting Error Message Cause Solution Check the following, then press the Pause button to continue. Verify the card thickness setting is set to the thickness of your cards. Verify the Cleaning roller is properly installed on # 81 The printer is unable to feed a the Ribbon Cartridge.
- Page 60 Troubleshooting Page 5-10 Error Message Cause Solution Reset the printer and try again. # 107 An error was detected during If this problem persists, call for technical printing. Printing Error assistance. Ensure that the ribbon is not stuck to the card. Replace the ribbon.
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Page 61: Printer-Specific Tools
Page 5-11 Troubleshooting 5.2.4 Printer-Specific Tools The status icons are as follows: This icon indicates that the print ribbon supply is low and will require replacement soon. The entire ribbon cartridge must be replaced. This icon indicates that the printer needs to be cleaned. This icon is only displayed for printers with an attached dual-input card hopper and indicates that the top input hopper is currently selected. -
Page 62: Additional Printer Specific Tools
Troubleshooting Page 5-12 5.2.4.1 Additional Printer Specific Tools Label Description Printer Type Firmware Version IP Address Flipper INFO Lamination Magnetics E-Card Password Card count Color Photo: Select this choice to print a color card to test communication and integrity. Alignment: Select this choice to print a card used to align the print image on the card. Settings: Select this choice to print a card with the Advanced settings. -
Page 63: Chapter 6: Firmware Upgrades
Chapter Firmware Upgrades Upgrade Information To upgrade the printer’s firmware, perform the following steps: Run the FARGO Workbench Card Printer Utility. 2. If running FARGO Workbench Version 3 or greater: a. Select the Update Manager utility. b. Select the printer(s) to update. c. - Page 64 Firmware Upgrades Page 6-2 This page intentionally left blank. PLT-02496, Version: 1.0 November 2015...
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Page 65: Chapter 7: Technical Support
This section provides you with an efficient, step-by-step procedure to be used when contacting HID Global Technical Support, as needed, for this card printer. Contact the HID Global Technical Support Group by phone at (866)607-7339 Ext #6 or by fax at (952) 946-8492 for additional technical assistance. - Page 66 Technical Support Page 7-2 This page intentionally left blank. PLT-02496, Version: 1.0 November 2015...
- Page 67 Page 12-i Revision History Document Date Description Version November 2015 Initial release. June 2015 PLT-01485, Version: 2.2...
- Page 68 hidglobal.com...
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