Troubleshooting; Safety During Troubleshooting; Activating Alert Under Fault Conditions - SMA SUNNY CENTRAL 500CP XT User Manual

SMA Solar Technology AG

7 Troubleshooting

7.1

Safety during Troubleshooting

Danger to life from electric shock due to high voltages on the product
High voltages can be present on the product under fault conditions. Touching live components results in death or
serious injury due to electric shock.
• Observe all safety information when working on the product.
• Wear suitable personal protective equipment for all work on the product.
• If you cannot remedy the disturbance with the help of this document, contact the Service (see Section 13
"Contact", page 153).
7.2

Activating Alert under Fault Conditions

You can be notified by e-mail of events that have occurred. This allows a rapid response to failures in the PV power
plant and minimizes downtimes. The alert is deactivated upon delivery.
Communication unit reports an error-type event after two averaging intervals
The communication unit reports error-type events which have persisted twice as long as the time set for averaging.
Example: If the averaging setting is 15 minutes, the communication unit will report an error once it has existed for
longer than 30 minutes.
Procedure:
1. Log into the user interface (see Section 9.4.1, page 78).
2. Select Sunny Central > Settings > Data transmission.
3. In the field Notification active, select yes.
4. Select an option in the field Multiple Notices (24h/48h):
Option
yes
no
5. In the field E-mail address, enter the e-mail address. If an e-mail is to be sent to multiple e-mail addresses,
separate the e-mail addresses with commas.
6. In the field E-mail when, select the desired event type for which the e-mail is to be sent.
7. Enter the required data in the fields Mail server (SMTP), Sender e-mail, User name and Password.
8. Select the button [Testing].
☑ A test e-mail will be sent to the specified e-mail address.
✖ No test e-mail received?
• Check whether the test e-mail is in the spam folder.
• Make sure that the network settings of the communication unit are correct.
• Make sure the settings of the e-mail server are correct.
9. Select the button [Save].
User Manual
DANGER
Explanation
You will receive an e-mail immediately upon occurrence of an event. If the event
persists after 24 hours and 48 hours, the e-mail will be sent again.
You will receive an e-mail once when an event occurs. An e-mail with error-type
events is sent after two averaging intervals.
7 Troubleshooting
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