Contacting Technical Support - Symmetricom SSU-2000e User Manual

Chapter 5 Maintenance and Troubleshooting

Contacting Technical Support

To return equipment to Symmetricom for repair:
1. Call Symmetricom Global Services (SGS) at 888-367-7966 (toll-free in USA
only), 408-428-7907, or +44 (0) 1189 699 799 in Europe, Middle East, or Africa to
obtain a return material authorization number (RMA) before returning the product
for service. Retain this RMA number for future reference.
2. Provide a description of the problem, product item number, serial number, and
warranty expiration date.
3. Provide the return shipping information (customer field contact, address,
telephone number, and so forth.)
4. Ship the product to Symmetricom, transportation prepaid and insured, with the
Return Material Authorization (RMA) number and item numbers or part numbers
clearly marked on the outside of the container to the address given to you by
SGS.
Repaired equipment is returned to you with shipping costs prepaid by
Symmetricom.
Contacting Technical Support
If you encounter any difficulty installing, operating, or maintaining the product,
contact Symmetricom Global Services at:
Symmetricom, Inc.
2300 Orchard Parkway
San Jose, CA 95131-1017
U.S.A. Call Center:
888-367-7966 (from inside U.S.A. only – toll-free)
408-428-7907
Fax: 408-428-7998
Europe, Middle East, and Africa (EMEA) Call Center:
+44 (0) 1189 699 799
Fax: +44 (0) 1189 277 520
E-mail: support@symmetricom.com
Internet: http://www.symmetricom.com
140 SSU-2000e User's Guide 12713140-002-2 Revision E – October 2006