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Action
2
Replace the fusing unit, the transfer unit, and the retard
roller.
Does this solve your problem?
3
Replace the fusing unit.
Does this solve your problem?
4
Ensure that the transfer belt unit is installed correctly.
Does this solve your problem?
5
Replace the transfer belt unit, the 2nd BTR, and the
retard roller.
Does this solve your problem?
Exit Jam (Exit Sensor Off JAM)
Action
1
Ensure the fusing unit is installed correctly.
Does this solve your problem?
2
Replace the fusing unit.
Does this solve your problem?
Tray 1/Optional 550-Sheet Feeder Multi-feed Jam
Action
1
Ensure that Tray 1 or the optional 550-sheet feeder is
properly inserted.
Does this solve your problem?
2
Load rough surface paper one sheet at a time.
Does this solve your problem?
3
Use print media that is not damp.
Does this solve your problem?
4
Fan the print media.
Does this solve your problem?
5
Wipe the retard roller in Tray 1 or the optional 550-sheet
feeder where the multi-feed occurred with a cloth
moistened with water.
Does this solve your problem?
Bypass Tray Multi-feed Jam
Action
1
Ensure the media type you are using.
If using rough surface paper, go to action 2.
If using another type of print media, go to action 3.
2
Load rough surface paper one sheet at a time.
Does this solve your problem?
Yes
The task is complete. Go to action 3.
The task is complete. Go to action 4.
The task is complete. Go to action 5.
The task is complete. Contact Dell.
Yes
The task is complete. Go to action 2.
The task is complete. Contact Dell.
Yes
The task is complete. If using rough
The task is complete. Go to action 4.
The task is complete. Go to action 4.
The task is complete. Go to action 5.
The task is complete. Contact Dell.
Yes
-
The task is complete. Go to action 4.
Jam/Alignment Problems
No
No
No
surface paper, go to
action 2.
If using another type
of print media, go to
action 3.
No
-
425
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