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Action
4
Replace the transfer belt unit, the 2nd BTR, and the
retard roller.
Does this solve your problem?
Auger mark
Action
Locate the cause of the problem using Device >
1
Support Pages > Repeating Defects.
Does the output match with the pattern for auger mark?
2
Replace the drum cartridges.
Does this solve your problem?
Wrinkled/Stained paper
Action
1
Verify that the correct print media is being used. If not,
use the print media recommended for the printer.
Does this solve your problem?
2
Check the wrinkle. Is the wrinkle within 30 mm of the
four edges of the envelope?
Does this solve your problem?
3
Load the envelopes in the bypass tray properly.
Does this solve your problem?
420
|
Print Quality Problems
Yes
The task is complete. Contact Dell.
Yes
Go to action 2.
The task is complete. Contact Dell.
Yes
The task is complete. If printing on an
This type of wrinkle
is considered
normal. Your printer
is not at fault.
The task is complete. Contact Dell.
No
No
Contact Dell.
No
envelope, go to
action 2. If printing
on print media other
than envelopes,
contact Dell.
Go to action 3.
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