Regi Jam (Exit Sensor On Jam) - Dell H815DW User Manual

Regi Jam (Exit Sensor On JAM)

Action
1 Ensure that the drum cartridge is installed correctly.
Does this solve your problem?
2
Replace the drum cartridge. See "Replacing the Drum Cartridge."
Does this solve your problem?
3 Ensure that the fusing unit is set properly.
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4
Replace the fusing unit, the transfer unit, and the retard roller.
Replace the fusing unit, the transfer unit, and the retard roller. See
a
"Replacing the Fusing Unit, the Transfer Unit, and the Retard Roller."
After you replace the fusing unit, the transfer unit,
b
roller, press the
Report/List.
Tap Demo Page
c
The demo page is printed.
Does this solve your problem?
Exit Jam (Exit Sensor Off JAM)
Action
1 Ensure the fusing unit is installed correctly.
Does this solve your problem?
2 Replace the fusing unit, the transfer unit, and the retard roller.
Replace the fusing unit, the transfer unit, and the retard roller. See
a
"Replacing the Fusing Unit, the Transfer Unit, and the Retard Roller."
After you replace the fusing unit, the transfer unit, and the retard
b
press the
roller,
Report/List.
Tap Demo Page
c
The demo page is printed.
Does this solve your problem?
Tray1/Optional 550-Sheet Feeder Multi-feed Jam
Action
1 Ensure that tray1 or the optional 550-sheet feeder is properly inserted.
Does this solve your problem?
2
Load rough surface paper one sheet at a time.
Does this solve your problem?
3 Use print media that is not damp.
Does this solve your problem?
button and tap
(Information)
.
button and tap
(Information)
.
Yes
The task is complete.
The task is complete.
The task is complete.
The task is complete.
and the retard
Yes
The task is complete.
The task is complete.
Yes
The task is complete.
The task is complete.
The task is complete.
No
Go to action 2.
Go to action 3.
Go to action 4.
Contact Dell.
No
Go to action 2.
Contact Dell.
No
If using rough surface
paper, go to action 2.
If using other type of
print media, go to
action 3.
Go to action 4.
Go to action 4.
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Troubleshooting Guide