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Auger mark
Action
1
The toner cartridges may be low or need to be replaced. Confirm the
amount of toner in each toner cartridge.
Check the toner level in the Status tab in the Status Monitor.
a
Replace the toner cartridges as necessary.
b
Is the problem recovered?
2
Start Clean Developer.
Launch the Tool Box, and click Clean Developer on the Diagnosis
a
tab.
Click Start.
b
Is the problem recovered?
Wrinkled/Stained paper
Action
1
Verify that the correct print media is being used. See "Supported Paper
Sizes" on page 208 and "Print Media Guidelines" on page 203. If not, use
the print media recommended for the printer.
Is the problem recovered?
2
Check the crease. Is the crease within 30 mm of the four edges of the
envelope?
Yes
No
The task is complete.
Go to action 2.
The task is complete.
Contact Dell.
Yes
No
The task is complete.
If printing on an
envelope, go to action
2.
If printing on print
media other than
envelopes, contact Dell.
This type of crease is
If the envelope is 220
considered normal.
mm or longer (C5 or
Your printer is not at
Envelope #10), go to
fault.
action 3a.
If the envelope is
shorter than 220 mm
(Monarch or DL), go to
action 3b.
Troubleshooting
355
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Table of Contents
Troubleshooting
