Auger Mark - Dell 2135cn - Multifunction Color Laser Printer Troubleshooting Manual

If using a downloaded font, ensure that the font is recommended for the printer, operating system, and the
application being used.
4
Is the problem resolved?
Banding
Action
Locate the cause of the problem using the Pitch Configuration Chart.
1. Launch the Tool Box, and click Chart Print on the Diagnosis tab.
2. Click the Pitch Configuration Chart button.
1
The Pitch Configuration Chart is printed.
Is the cause of the problem located?
Replace the PHD unit if you have a spare unit.
1. Replace the PHD unit. See
"Installing the PHD Unit".
2. After you replace the PHD unit, click Chart Print on the Diagnosis tab.
2a
3. Click the Pitch Configuration Chart button.
The Pitch Configuration Chart is printed.
Is the problem resolved?
Replace the fuser if you have a spare.
1. Replace the fuser. See the fuser replacement guide, Replacing the Fuser.
2. After you replace the fuser, click Chart Print on the Diagnosis tab.
3. Click the Pitch Configuration Chart button.
2b
The Pitch Configuration Chart is printed.
Is the problem resolved?

Auger mark

Action
Locate the cause of the problem using the Pitch Configuration Chart.
1. Launch the Tool Box, and click Chart Print on the Diagnosis tab.
2. Click the Pitch Configuration Chart button.
1
The Pitch Configuration Chart is printed.
Does the output match with the pattern for auger mark?
Execute the Developer Stir Mode.
1. Launch the Tool Box, and click Developer Stir Mode on the Diagnosis tab.
2. Click the Start button.
3. After you execute the Developer Stir Mode, click Chart Print on the Diagnosis tab.
2
4. Click the Pitch Configuration Chart button.
The Pitch Configuration Chart is printed.
"Replacing the Print Head Device (PHD) Unit"
Yes
Proceed to the action corresponding to the location
of the problem:
PHD unit - 2a
l
Fuser - 2b
l
Main unit of the printer - contact Dell
l
and
The task is complete.
The task is complete.
The task is
Contact Dell.
complete.
No
Contact
Dell.
Contact
Dell.
Contact
Dell.
Yes No
Go to action 2. Contact Dell.
The task is Go to action
complete. 3.