Shadow Images Appear On Prints - Lexmark CS510 User Manual

Troubleshooting
Action
Step 1
a
Remove, and then reinstall the imaging kit.
Warning—Potential Damage: Do not expose the imaging kit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the underside of
the imaging kit. This could damage the imaging kit.
b
Resend the print job.
Is the printer printing solid black pages?
Step 2
Replace the imaging kit, and then resend the print job.
Is the printer printing solid black pages?

Shadow images appear on prints

Leading edge
A B C D
A B C D
A B C D
A B C D
Trailing edge
Action
Step 1
Check if the paper loaded in the tray has the correct paper type
and weight.
Is paper with the correct paper type and weight loaded in the tray?
Step 2
From the printer control panel, set the paper type and weight in
the Paper menu to match the paper loaded in the tray.
Do the printer settings match the type and weight of the paper
loaded?
Step 3
a
Depending on your operating system, specify the paper type
and weight from Printing Preferences or from the Print dialog.
b
Resend the print job.
Do shadow images still appear on prints?
Yes No
Go to step 2. The problem is
solved.
Contact customer The problem is
support. solved.
Yes No
Go to step 2. Load paper with the
correct paper type
and weight in the
tray.
Go to step 3. Change the paper
type and weight to
match the paper
loaded in the tray.
Go to step 4. The problem is
solved.
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