Paper Jam Message Remains After Jam Is Cleared; Jammed Pages Are Not Reprinted - Lexmark M1100 Series User Manual

Troubleshooting
Action
Step 2
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b
Resend the print job.
Do paper jams still occur frequently?
Step 3
a
Review the tips on avoiding jams. For more information, see
"Avoiding jams" on page
b
Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?

Paper jam message remains after jam is cleared

Action
a
Do either of the following:
•
For touch‑screen printer models, touch
•
For non‑touch‑screen printer models, select Next >
Clear the jam, press OK >
b
Follow the instructions on the printer display.
Does the paper jam message remain?

Jammed pages are not reprinted

Action
a
Turn on jam recovery.
1
From the printer control panel, navigate to:
Settings > General Settings > Print Recovery > Jam
Recovery
2
Select On or Auto.
3
Depending on your printer model, press
Submit.
b
Resend the pages that did not print.
Were the jammed pages reprinted?
170.
or Done.
.
Yes
Go to step 3.
Contact customer
support.
Yes
Contact customer
support.
>
Yes
The problem is
solved.
or touch
198
No
The problem is
solved.
The problem is
solved.
No
The problem is
solved.
No
Contact customer
support.