Paper Jam Message Remains After Jam Is Cleared; Jammed Pages Are Not Reprinted - Lexmark X790 Series User Manual

C
HECK THE PAPER GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
T
HE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY
•
Load paper from a fresh package.
•
Store paper in its original wrapper until you use it.

Paper jam message remains after jam is cleared

C
HECK THE PAPER PATH
The paper path is not clear. Clear jammed paper from the entire paper path, and then touch Continue.

Jammed pages are not reprinted

T J R
URN ON AM ECOVERY
1
From the home screen, navigate to:
> Settings > General Settings > Print Recovery
2
Touch the arrows next to Jam Recovery until On or Auto appears.
3
Touch Submit.
Solving print quality problems
The information in the following topics may help you solve print quality problems. If these suggestions do not correct
the problem, contact Customer Support. You may have a printer part that requires adjustment or replacement.
Isolating print quality problems
Print the print quality test pages to help isolate print quality problems.
1
Turn the printer off.
2
Load letter- or A4-size paper in the tray or feeder.
3
Hold down and
4
Release the buttons when the screen with the progress bar appears.
The printer performs a power-on sequence, and then the Configuration menu appears.
5
Touch Print Quality Pages > Print Quality Pages.
The print quality test pages print.
6
Touch Back > Exit Config Menu.
while turning the printer on.
6
MNO
Troubleshooting
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