Knowledge Base; Technical Support - Native Instruments Maschine Jam Manual

Open the Service Center application and click on the Support button in the upper-right
►
corner.
9.2.1

Knowledge Base

The Online Knowledge Base gathers useful information about your Native Instruments product
which helps solve issues you may have. You will find the Knowledge Base at:
http://www.native-instruments.com/knowledge
9.2.2

Technical Support

If no Knowledge Base entry matches your problem, or if the matching entry does not solve the
problem, you can use the Online Support Form to contact the Technical Support team of Na-
tive Instruments. The Online Support Form will ask you to enter information about your hard-
ware and software setup. This information is essential for our Support team to be able to pro-
vide you with quality assistance. You can reach the Online Support via:
http://www.native-instruments.com/suppform
When communicating with the Native Instruments support team, keep in mind that the more
details you can provide about your hardware, your operating system, the version of the software
you are running, and the problem you are experiencing, the better they will be able to help you.
In your description, you should mention:
▪ How to reproduce the problem
▪ What you have already tried to fix the problem
▪ A description of your setup, including all hardware
▪ The brand and specifications of your computer
▪ The software version number
The version number of your software is displayed in the MASCHINE splash screen you
see when the application launches. After startup, the same splash screen can be opened
by clicking the MASCHINE logo in the upper right corner of the software.
Troubleshooting – Getting Help
Getting Help
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