Card Not Present Refund Transaction - Ingenico 5100 Operating Manual

SKYZER TECHNOLOGIES
4.7

CARD NOT PRESENT REFUND TRANSACTION

This function allows the merchant to perform a refund transaction on the
terminal when the card is not present.
Step Terminal Display Description
1.0
PAYMARK PAYMARK EFTPOS PAYMARK PAYMARK EFTPOS EFTPOS EFTPOS
PUR PUR PUR PUR CASH CASH CASH CASH
2.0 MERCHANT CARD MERCHANT CARD MERCHANT CARD MERCHANT CARD
AWAITING MER PIN AWAITING MER PIN
3.0 AWAITING MER PIN AWAITING MER PIN
MERCHANT PIN? MERCHANT PIN?
4.0 MERCHANT PIN? MERCHANT PIN?
5.0 PRESENT/ PRESENT/SWIPE OR PRESENT/ PRESENT/ SWIPE OR SWIPE OR SWIPE OR
INSERT CARD INSER INSER INSER T CARD T CARD T CARD
CARD NUMBER: CARD NUMBER:
6.0 CARD NUMBER: CARD NUMBER:
XXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXX
EXPIRY <MMYY>: EXPIRY <MMYY>:
7.0 EXPIRY <MMYY>: EXPIRY <MMYY>:
XXXX XXXX
XXXX XXXX
REFUND AMOUNT? REFUND AMOUNT? REFUND AMOUNT? REFUND AMOUNT?
8.0
9.0 SELECT TYPE SELECT TYPE SELECT TYPE SELECT TYPE
1. MOTO 1. MOTO 1. MOTO 1. MOTO
2. UNSECURE ECOM 2. UNSECURE ECOM 2. UNSECURE ECOM 2. UNSECURE ECOM
10.0 1 1 1 1 . SINGLE . SINGLE . SINGLE . SINGLE
2. RECURRING 2. RECURRING 2. RECURRING 2. RECURRING
3. INSTALLMENT 3. INSTALLMENT 3. INSTALLMENT 3. INSTALLMENT
4. UNKNOWN 4. UNKNOWN 4. UNKNOWN 4. UNKNOWN
INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE
Select desired transaction.
Example: Press CR key to select a REFUND transaction.
RFND RFND RFND RFND
Swipe the Merchant Card.
Terminal waits on the Merchant Pin
Key in the Merchant PIN followed by ENTER key on the pinpad
Rather than presenting/swiping or inserting card, press FUNC.
Terminal will then prompt for the card number to be manually entered.
Key in the card number and press ENTER.
Enter the expiry date as shown on the card. Ensure that numbers are in month/year
format.
Key in expiry date and press ENTER.
Enter the refund amount and press ENTER.
$0.00 $0.00 $0.00 $0.00
Select the Transaction Type by pressing the corresponding number key:
1. MOTO (Mail order Telephone Order)
2. Unsecure ECOM (Electronic Commerce .e.g. Internet)
If 1 is pressed, then follow through to step 10.0.
If 2 is pressed, then follow through to step 11.0
Select option by pressing the corresponding number key:
1. SINGLE
2. RECURRING
3. INSTALLMENT
4. UNKNOWN
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Version 1.3