Ingenico iWL200 series User Manual
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Ingenico iWL200 series User Manual

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iWL200 series
Bluetooth / GPRS / WiFi

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Summary of Contents for Ingenico iWL200 series

  • Page 1 Bluetooth / GPRS / WiFi...

  • Page 2: Table Of Contents

    Contents Introduction Important Safety Instructions Declaration of Conformity Installing the Bluetooth Terminal Installing the GPRS Terminal Installing the WiFi Terminal Using the Terminal Battery and Display Information GPRS Connection Indicators Bluetooth Connection Indicators WiFi Connection Indicators Using the Menus Using a Payment Card Starting a Transaction Sale Transactions Voice Referrals...

  • Page 3: Introduction

    PLEASE READ THIS VERY IMPORTANT INFORMATION BEFORE PLACING YOUR BASE UNIT AND HANDSET The Ingenico iWL2xx is a portable product that uses Bluetooth Short Range Radio to communicate between the handset and the base. The handset, when off the base, is powered by a battery, which re-charges when the handset is put back on the base.

  • Page 4: Important Safety Instructions

    Battery The iWL2xx is fitted with a battery specially designed for this terminal: • Only use the appropriate chargers and batteries listed in Ingenico’s catalogue • Do not short circuit the battery • Do not attempt to remove the battery housing as its components cannot be modified •...
  • Page 5 Telephone network The phone jack must comply with standards and regulations in the country where used. SAM1/SAM2/SIM readers compartment The trapdoor for battery, SAM1/SAM2/SIM, readers located underneath the terminal, must be in place during the normal operation of the terminal. On airplanes Your handset must be switched off and the battery pack removed whilst on an airplane.

  • Page 6: Declaration Of Conformity

    Specific Absorption Rate (SAR) for Bluetooth and GPRS devices In order to meet FCC and Industry Canada RF radiation exposure limits for the general population, this device must only be operated when held in the hand or in a desktop position with a minimum separation distance of at least 20cm from the user’s body and it must not be collocated or operated in conjunction with any other antenna or transmitter.

  • Page 7: Installing The Bluetooth Terminal

    To ensure that the product is collected and recycled with respect to the environment, you must contact your supplier (contact the Ingenico local office or the commercial head office in charge of your country at www.ingenico.co.uk via the Contact Us page).

  • Page 8: Installing The Gprs Terminal

    If you selected YES, key in the number used to get an outside line (often 9) and press the GREEN button. If your telephone line uses the 1571 or call waiting function, press the GREEN button. NOTE: If you select NO here and you do use these functions, the terminal will be unable to dial out for authorisations when a call message is waiting.

  • Page 9: Installing The Wifi Terminal

    Installing the WiFi Terminal • Ensure the mains supply is connected to the terminal and switched off • Ensure you have your Merchant ID to hand. This can be found in your Welcome Letter • Place the terminal handset onto the base if you have not already done so. Key in your Merchant ID and press the GREEN ENTER button.

  • Page 10: Using The Terminal

    Using the Terminal Switching the terminal on and off To SWITCH ON the terminal when it is off the base, press the GREEN ENTER button: If on the base the terminal will always be powered. & To SWITCH OFF the terminal when off the base, press both of the buttons shown at the same time: Battery and Display Information Your terminal is supplied with a removable, rechargeable battery.

  • Page 11: Bluetooth Connection Indicators

    10. Bluetooth Connection Indicators This section of the display banner shows that the handset is connected to the base and also details the serial number of that base. It further indicates the signal strength. If this information is not displayed, or the serial number is flashing, then you need to move the handset closer to the base unit.

  • Page 12: Using The Menus

    12. Using the Menus The Transaction Menu enables you to perform a TRANSACTION MENU transaction on the terminal. At the READY prompt press Refund the MENU button. The first option on the list will be Sale highlighted. The actual options shown may differ from Purch with Cashback those shown here.

  • Page 13: Using A Payment Card

    13. Using a Payment Card Inserting a Chip Card The card should be inserted with the chip facing uppermost. The terminal can detect if a chip card has been swiped as a magnetic card. If the card has not been inserted previously, it will prompt you to insert the card.

  • Page 14: Starting A Transaction

    Where a contactless transaction is allowed, the terminal display will show the contactless symbol. Present, insert £9.50 LED’s will light at the top of the terminal during different or swipe card parts of the transaction. The cardholder should hold their card against the Contactless symbol.
  • Page 15 1. Your terminal may be configured to allow Cashback, if SALE so press the GREEN button to select this option. Cashback? Enter=YES Clear=NO 2. Now enter the Cashback amount and press the PWCB GREEN button. If Cashback is not required, press the Key in Cash Amount YELLOW button and continue from step 4 below.
  • Page 16 4. Your terminal may be configured to allow Cashback, SALE if so press the GREEN button to select this option. Now Cashback? enter the Cashback amount and press the GREEN button. Enter=YES Clear=NO If Cashback is not required, press the YELLOW button and continue from step 5 below.

  • Page 17: Voice Referrals

    2. The cardholder should present their card against the Contactless symbol on the terminal display. Present, insert £9.50 or swipe card Printing 3. The terminal will now print a Merchant receipt. MERCHANT RECEIPT Please Wait... 4. If the customer requests a receipt this must be done Printing before the next transaction takes place.

  • Page 18: Setting The Referral Password

    Once you have spoken to the Authorisation Centre SALE press the GREEN button to continue with the Authorisation given? transaction or, if authorisation is declined, press the YELLOW button. ENTER=YES CLEAR=NO If the YELLOW button is selected, the terminal will display ‘Not Authorised’...

  • Page 19: Refund

    Selecting the YELLOW button will return the terminal to the READY prompt. If this is the first time the Password has been set please Enter Current enter 0000 and then press the GREEN button. Referral Password? and then press ENTER Enter a new Referral Password and then press the Enter New GREEN button.

  • Page 20: Contactless Refunds

    19. Contactless Refunds To perform a Contactless Refund, ‘Amount Entry First’ must be enabled; the card scheme must be configured to allow it and the transaction amount must be below the maximum Contactless transaction limit. PLEASE NOTE: A ‘Contactless Refund’ may be performed either by using credit/debit cards (if configured) or any other contactless devices such as fobs or mobile telephones.

  • Page 21: Cash Advance

    The transaction will now continue as a normal sale transaction. Please refer to Section 15 of this guide for instructions on how to complete a Sale Transaction. PLEASE NOTE: Only certain types of debit cards allow Purchase with Cashback. 21. Cash Advance This option is only available for certain types of business.

  • Page 22: Purchase With Gratuity (Restaurants)

    If gratuity with percentage is enabled the following Gratuity Percentage screen will be displayed: 10 % 15 % 20 % Other Select ‘Fixed Percentage’ from the available options or Total £10.50 select ‘OTHER’ to key in an amount. Customer to Confirm Total Press ENTER to assist 23.

  • Page 23: Refund With Gratuity

    6. The customer may then be prompted to confirm the Cardholder to Confirm total transaction amount. Total 60.00 Press ENTER to Accept or CLEAR to Reject 7. The customer will be prompted to enter their PIN. Once Amount 60.00 the PIN has been entered, the customer should press the PIN: GREEN button to confirm.

  • Page 24: Pre-Authorisation

    4. If a gratuity has been added, press the GREEN button. REFUND If no gratuity has been added, press the YELLOW button. Gratuity Added? Enter=YES Clear=NO REFUND 5. If a gratuity has been added, enter the amount of the Key in GRATUITY gratuity and press the GREEN button.

  • Page 25: Completion

    26. Completion The following procedure will complete a pre-authorised transaction when the final account is confirmed with the customer. 1. At the READY prompt press the MENU button. Use TRANSACTION MENU the arrow buttons to view the available options and Pre-Auth press the GREEN button when the Completion option is Completion...
  • Page 26 1. At the READY prompt press the MENU button. Use TRANSACTION MENU the arrow keys to view the available options and press Refund the GREEN button when the required option is Sale highlighted. Key in the amount of the transaction and Purch.
  • Page 27 9. IF YOUR TERMINAL IS CONFIGURED FOR CSC/ AVS (A CARDHOLDER VERIFICATION SERVICE) PROCEED AS FOLLOWS: If you see this prompt, key in the 3 digit security code, <transaction type> which can be found on the signature strip on the back of Key in Security Code: the customer’s card.

  • Page 28: Reversal

    6012) can now capture additional data when performing certain types of transactions (currently applies to Sale transactions using Visa cards). When enabled (via Ingenico’s GEMS system) the following new prompts will appear when performing transactions where this feature is enabled:...

  • Page 29: Switching Comms

    Date of Birth (YYYYMMDD) - Numeric SALE Key in birth YYYYMMDD and then press ENTER Surname (First 6 characters) - AlphaNumeric SALE Key in surname and then press ENTER SALE Card Number of Account (First 6 and Last 4 digits) - Key PAN (First 6 Last 4) AlphaNumeric and then press ENTER...
  • Page 30 Switching Comms - F87 Usage SWIPE SUPERVISOR CARD Select Function 87 and proceed as follows: Swipe supervisor card or enter supervisor code. SYSTEM Switch Comms ? Continue with either: Enter=YES Clear=NO a) ‘Switch from PSTN to IP’ or b) ‘Switch From IP to PSTN’ Switching from PSTN to IP Connection Method Local Network...

  • Page 31: Pin Entry Failure

    32. PIN Entry Failure INCORRECT RE-ENTER PIN: **** Cardholder to key PIN If an incorrect PIN has been entered the terminal will Enter=OK Clear=REKEY display INCORRECT RE-ENTER PIN. The cardholder should re-enter their PIN and press the GREEN button. Once all the re-try attempts have been used the terminal PIN TRIES EXCEEDED will display the message: ‘PIN TRIES EXCEEDED’.

  • Page 32: Clearing Mistakes

    34. Clearing Mistakes If a mistake is made when entering numbers or letters, press the YELLOW button until the incorrect numbers or letters have been removed or press the RED button to erase all input. Now re-key the correct entry. 35.

  • Page 33: Waiter Totals

    37. Waiter Totals SYSTEM MENU Totals Print Function Codes 1. At the READY prompt, press the MENU button to Select Function display the System Menu. The TOTALS option will be highlighted. Press the GREEN button and the TOTALS menu will be displayed. TOTALS MENU Z-Totals 2.

  • Page 34: Entering Function Codes

    6. You will now be shown a list of the individual End-of-Day Banking acquirers. Press the GREEN button to reconcile an Bank <acquirier> acquirer or press the YELLOW button if you do not want to reconcile a particular acquirer. Enter=YES Clear=NO 7.

  • Page 35: Changing A Waiter Id

    Adding an Individual Waiter ID Your terminal can be configured to recognise individual Waiter IDs. These make it possible to identify which staff member has dealt with the transaction. The Waiter ID will be printed on the receipt. 1. At the READY prompt press the MENU button to SYSTEM MENU display the System Menu.

  • Page 36: Creating Default Ids

    1. To change a Waiter Name, key in the Code of the CHANGE Name Waiter that requires changing and then press the Key in Code to Change GREEN button. and then press ENTER 2. Amend the Waiter Name by using the RED and CHANGE Name Key in Waiter’s Name YELLOW buttons to erase letters.

  • Page 37: How To Set Sleep Parameters

    4. The current time will be displayed. Re-key the correct SET DATE/TIME time and press the GREEN button. Enter Current Time dd/mm/yy The terminal will return to the READY prompt. and then press ENTER 42. How to Set Sleep Parameters This function allows you to set the time when the terminal is not in use before it goes into sleep mode.

  • Page 38: How To Assign A Terminal To A Base Unit

    4. Press the GREEN button again and the transaction Print Transaction Log log for that acquirer will be printed. It will show the Continue? previous 20 transactions for that acquirer. Step 3 and 4 will repeat for each acquirer. Enter=YES Clear=NO Once all have been printed, press the GREEN button and the terminal will return to the READY prompt.

  • Page 39: How To Change A Paper Roll

    4. To assign the terminal to a base unit press the GREEN SYSTEM button. Radio Setup? To cancel the operation, press the YELLOW button. Enter=YES Clear=NO 5. Choose SELECT BASE and press the GREEN button. RADIO SETUP Assign To Base Select Base Remove Base Print Base Info...

  • Page 40: Power Up Banner Setup

    46. Power Up Banner Setup Do you want to disable Power Up Banner Print? Press Enter to disable printing of banner each time terminal is ENTER=Yes Clear=No swittched off / on. 47. GSM Network (GPRS Only) MANUAL MODE Please select option required from the Manual Mode Menu and Find Network follow screen prompts.

  • Page 41: Miscellaneous Prompts

    YELLOW button. Unable to Connect Terminal not connecting to Call the Helpdesk for host guidance. DIV434739A_MAIN INSERT Copyright © 2014 Ingenico UK Ltd ALL RIGHTS RESERVED Date: November 2014 Released for UT4.13.17 Page 40...
  • Page 42 Ingenico Ridge Way Donbristle Industrial Park Dalgety Bay Fife KY11 9JU Part Number: DIV434739A_COVER...

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