Ingenico DESK/5000 User Manual
Desk series
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- Manual (48 pages) ,
- Quick start manual (24 pages) ,
- Quick reference manual (9 pages)
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Summary of Contents for Ingenico DESK/5000
- Page 1 28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35 Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre...
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Page 2: Table Of Contents
4_1 Positioning the terminal 4_2 Aufstellung des Terminals 4_3 Connections 4_4 Installing the Terminal - Cable fixing 4_4_1 Kit Magic Box installation (optional) 4_5 Installing SAM (Secure access module) Desk Series Copyright© 2016 Ingenico 900024281 R11 000 05/1016 All rights reserved... - Page 3 6_3_3 Reading Contacless (Optional) 6_3_4 Headphone output (Optional) 7_Maintenance / Wartung 7_1 Paper roll 7_2 Cleaning of the terminal 7_3 Transport and storage 7_4 Troubleshooting 7_5 Troubleshooting 8_Markings 8_1 FCC/IC Compliance Desk Series Copyright© 2016 Ingenico 900024281 R11 000 05/1016 All rights reserved...
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Page 4: 1_Introduction
1_Introduction Thank you for choosing an Ingenico payment terminal. We recommend you to read carefully this user guide: It gives you the necessary information about safety precautions, unpacking, installation, and maintenance of your terminal. WARRANTY / SECURITY To benefit from the guarantee-related product, and to... -
Page 5: 2_Unpacking
The power supply unit provided with your equipment is specially designed for it. Do not use any other power supply. WARNHINWEIS Bitte verwenden ausschließlich mitgelieferte Netzteil, kein anderes Netzteil. Desk Series Copyright© 2016 Ingenico 900024281 R11 000 05/1016 All rights reserved... -
Page 6: 3_Recommendations
Your doctor or the equipment manufacturer will be able to provide you with appropriate advice. Desk Series Copyright© 2016 Ingenico 900024281 R11 000 05/1016 All rights reserved... -
Page 7: 3_1_2 Sicherheit
Ihr Arzt oder der Hersteller ist in der Lage, Sie entsprechend zu beraten. Die untere Gehäuseabdeckung Sie befindet sich unter dem Terminal und muss bei normalem Terminalbetrieb angebracht sein. Desk Series Copyright© 2016 Ingenico 900024281 R11 000 05/1016 All rights reserved... -
Page 8: 3_2 Telephone Emergency, Hanging Up
The terminal must never be put in or left at a location where it could be stolen or replaced by another device. Your device is also available with PCI PTS compliant pin-shield: Desk Series Copyright© 2016 Ingenico 900024281 R11 000 05/1016 All rights reserved... -
Page 9: 3_4 Desk Series : Fixed Installation
PIN entry process. e) The terminal is exclusively made for indoor use If the above conditions are not fulfilled, the device with PIN shield must be used. Desk Series Copyright© 2016 Ingenico 900024281 R11 000 05/1016 All rights reserved... -
Page 10: 3_5 Characteristics
AC 115-230V 50-60Hz Output voltage DC 8V 4A The power supply unit is especially designed by the manufacturer for its terminal with radio transceivers, do not use another one. Desk Series Copyright© 2016 Ingenico 900024281 R11 000 05/1016 All rights reserved... -
Page 11: 3_5_2 Haupteigenschaften
115 g (ohne Netzkabel) Größe ungefähr 75 x 25 x 89 mm (L x B x H) Klasse Ausrüstung Klasse II Eingangsspannung AC 230V 50-60Hz Ausgangsspannung DC 8V 2A Desk Series Copyright© 2016 Ingenico 900024281 R11 000 05/1016 All rights reserved... - Page 12 (OUTPUT 8V 2A) oder 8V 2A Büronetzadapter (OUTPUT 8V 4A) Büronetzadapter (OUTPUT 8V 3A) 8V 3A Büronetzadapter (OUTPUT 8V 4A) 8V 4A Kabellänge Netzteilkabel ungefähr 1,8 m Telefonkabel ungefähr 3 m Desk Series Copyright© 2016 Ingenico 900024281 R11 000 05/1016 All rights reserved...
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Page 13: 4_Installation
Videoterminals, PCs, Diebstahlschranken, etc.) Betriebsbedingungen Umgebungstemperatur 0°C bis +40°C 85% bei +40°C Maximale Luftfeuchtigkeit Maximale Höhe 2000 m Lagerbedingungen Lagertemperatur -20°C, +55°C Maximale Luftfeuchtigkeit 85% bis +55°C Desk Series Copyright© 2016 Ingenico 900024281 R11 000 05/1016 All rights reserved... -
Page 14: 4_3 Connections
SAM 1 & 2 SAM 3 (Optional)* *according to the model Phone : TNV-3. Power Supply : Limited Power Source. Other connections : Safety Extra-low Voltage. According to IEC60950-1 and EN60950-1 Desk Series Copyright© 2016 Ingenico 900024281 R11 000 05/1016 All rights reserved... -
Page 15: 4_4 Installing The Terminal - Cable Fixing
To close the trapdoor, start by landing trapdoor on to bottom casing as shown on the fi gure manage 5/6mm distance for clip insertion then push and clip it. Desk Series Copyright© 2016 Ingenico 900024281 R11 000 05/1016 All rights reserved... - Page 16 If necessary, connect the telephone (Telephone is not required for the terminal to operate) Optionally plug others cables (Ethernet, RS232, USB…) Plug PSU power lead into the power socket Desk Series Copyright© 2016 Ingenico 900024281 R11 000 05/1016 All rights reserved...
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Page 17: 4_4_1 Kit Magic Box Installation (Optional)
EN 60950-1. 4_4_1 Kit Magic Box installation (optional) WARNING Connecting is to be made when the terminal is powered off. WARNHINWEIS Die Anschlüsse müssen bei ausgeschaltetem Terminal erfolgen. Desk Series Copyright© 2016 Ingenico 900024281 R11 000 05/1016 All rights reserved... - Page 18 Ethernet cable Serial link RS232 cable If you need extra cables then cut undesired over-molded section at Install through-holes in the lead-through guides (as indicated on the figure). Desk Series Copyright© 2016 Ingenico 900024281 R11 000 05/1016 All rights reserved...
- Page 19 The “Magic Cable” should be readily accessible for terminal maintenance and helpdesk diagnosis purposes. NOTE: The connection Magic Box can also be attached using a VELCRO™ or other system. Desk Series Copyright© 2016 Ingenico 900024281 R11 000 05/1016 All rights reserved...
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Page 20: 4_5 Installing Sam (Secure Access Module)
Close down side trapdoor We suggest you to use a piece of adhesive previously pasted on both sides of the SAM as shown here below for easy removal Desk Series Copyright© 2016 Ingenico 900024281 R11 000 05/1016 All rights reserved... -
Page 21: 4_6 Installing Microsd Card (Optional)
MicroSD Card must be back side positioned as indicated on marking. To remove the MicroSD Card push on it with touch panel pencil. Close down side trapdoor Desk Series Copyright© 2016 Ingenico 900024281 R11 000 05/1016 All rights reserved... -
Page 22: 4_7 Installing Sim For Gprs (Optional)
Take care to ensure that the SIM is inserted in the correct manner. The cut corner must be positioned as indicated on the fi gure. Close down side trapdoor. Desk Series Copyright© 2016 Ingenico 900024281 R11 000 05/1016 All rights reserved... -
Page 23: 4_8 Installing Sam3 (Optional)
Take care to ensure that the SIM is inserted in the correct manner. The cut corner must be positioned as indicated on the fi gure. Cut corner Close down side trapdoor. Desk Series Copyright© 2016 Ingenico 900024281 R11 000 05/1016 All rights reserved... -
Page 24: 4_9 Installing 2Nd Sim For Gprs
Nicht mit Gewalt einzusetzen. Nach der Positionierung der GPRS-SIM-Karte wird den ganzen Weg, was normal ist nicht eingelegt. Close down side trapdoor Desk Series Copyright© 2016 Ingenico 900024281 R11 000 05/1016 All rights reserved... -
Page 25: 5_Installing A Paper Roll
CAUTION Do not force the cover against the cables. WARNHINWEIS Die Abdeckungen nicht gegen die Kabel drücken. Desk Series Copyright© 2016 Ingenico 900024281 R11 000 05/1016 All rights reserved... - Page 26 ADVICE If you are inserting a new paper roll remove the fi rst complete turn (this fi rst turn of sensitive surface could be damaged during shipment). Desk Series Copyright© 2016 Ingenico 900024281 R11 000 05/1016 All rights reserved...
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Page 27: 6_Daily Use
6_Daily use 6_1 Keypad functions NAVIGATION keys Ingenico key CANCEL key (red) CLEAR key (yellow) / Feed paper (long press) VALIDATION key (green) Dot key Desk Series Copyright© 2016 Ingenico 900024281 R11 000 05/1016 All rights reserved... -
Page 28: 6_2 Adjusting The Contrast (B&W Display Only)
6_3_2 Inserting a chip card Chip Cards should be inserted into your terminal as illustrated with the chip facing up and into the card reader. Desk Series Copyright© 2016 Ingenico 900024281 R11 000 05/1016 All rights reserved... -
Page 29: 6_3_3 Reading Contacless (Optional)
It can decrease seriously contactless effi ciency. WARNHINWEIS Keine leitende Etikett Kleben Sie nicht an kontaktlosen aktiven Zone auf Papier Falltür-Taste befi ndet. Es kann ernsthaft kontakt Effi zienz verringern. Desk Series Copyright© 2016 Ingenico 900024281 R11 000 05/1016 All rights reserved... -
Page 30: 6_3_4 Headphone Output (Optional)
(near to air-conditioner, humidity higher than 85%) exposure to sunlight or ultraviolet for long periods contact with organic solvents (solvent type adhesive) Desk Series Copyright© 2016 Ingenico 900024281 R11 000 05/1016 All rights reserved... -
Page 31: 7_2 Cleaning Of The Terminal
Do not use in any case, solvents, detergents or abrasive products: Those materials might damage the plastic or electrical contacts. WARNHINWEIS jedem Fall, verwenden keine Lösungsmittel, Reinigungsmittel oder Scheuermittel: Diese Materialien können Kunststoff-oder elektrische Kontakte beschädigen. Desk Series Copyright© 2016 Ingenico 900024281 R11 000 05/1016 All rights reserved... -
Page 32: 7_3 Transport And Storage
Possibly adjust the paper roll following instructions present in this manual Check the type of paper used (thermal paper must be used) Verify thermal paper sensitive side. Desk Series Copyright© 2016 Ingenico 900024281 R11 000 05/1016 All rights reserved... -
Page 33: 7_5 Troubleshooting
Ingenico ensures that efficient collection and recycling schemes are set-up for WEEE and batteries according to the local regulation of your country. Please contact your retailers for more detailed information about the compliance solution in place for disposing of your old product and used batteries. - Page 34 This marking is apposed on to connector for telephone line connection. This marking is apposed on to connector for power supply output cable connection. Desk Series Copyright© 2016 Ingenico 900024281 R11 000 05/1016 All rights reserved...
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Page 35: 8_1 Fcc/Ic Compliance
8_1 FCC/IC Compliance Model Name FCC ID IC NUMBER Model : DESK/5000 IC : 2586D-D5000 FCC ID : XKB-D5000M00 Eth/Mod Model : DESK/5000 IC : 2586D-D5000 FCC ID : XKB-D5000M01 CL/Eth/Mod Product : DESK/5000 FCC ID : XKB-D5000 IC : 2586D-D5000... - Page 36 être utilisé en conjonction avec une autre antenne ou un autre émetteur. No changes shall be made to the equipment without the permission of Ingenico as this may void the user’s authority to operate the equipment. Desk Series Copyright©...
- Page 37 Tout changement apporté à ce terminal non expressément approuvé par Ingenico est susceptible d’annuler le droit de l’utilisateur à se servir de cet équipement. This product meets the applicable Innovation, Science and Economic Development Canada technical specifications. The Ringer Equivalence Number (REN) indicates the maximum number of devices allowed to be connected to a telephone interface.
- Page 38 If trouble is experienced with this equipment, please contact INGENICO, or your local INGENICO distributor or service center in the U.S.A. for repair and/or warrant information. If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment.
- Page 39 28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35 Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre Copyright© 2016 Ingenico...
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Questions and answers
When Visa or M/C are not present I cannot enter it onto the Desk5000. It just won't accept it, or says it is a duplicate entry.
You cannot enter Visa or MasterCard information on the Ingenico Desk/5000 if they are not present because the terminal requires a physical card to be swiped, inserted, or tapped for a transaction. The device reads card data through the magnetic stripe, chip, or contactless interface, and manual entry of card details is not mentioned in the provided information.
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can you do payments over the phone
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