Ingenico 5100 Operating Manual
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Ingenico 5100 Operating Manual

Paymark version 6.0 contactless
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Ingenico 5100
Paymark Version 6.0 Contactless
Operating Guide
VERSION 1.3
Document ID: 0072

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Summary of Contents for Ingenico 5100

  • Page 1 Ingenico 5100 Paymark Version 6.0 Contactless Operating Guide VERSION 1.3 Document ID: 0072...

  • Page 2: Table Of Contents

    REMOTE KEY INJECTION (PKMS) ..................... 39 3.7.1 Remote Key Injection (PKMS) Configuration ............. 39 3.7.1.1 Dial-up Configuration ......................39 3.7.1.2 TCP-IP (Broadband) Configuration ..................40 3.7.2 Remote Key Injection (PKMS) Initialisation ..............41 INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...
  • Page 3 5.5.5 BROADBAND CONNECTIVITY ..................93 5.5.6 BROADBAND WITH DIAL BACKUP ................. 93 SAFETY AND MAINTENANCE ...................... 94 CLEANING THE CASE ....................... 94 GENERAL SAFETY INFORMATION ................... 94 INGRESS GUARDS ........................94 INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...
  • Page 4 EXTERNAL POWER SUPPLY ....................... 95 CONNECTIONS ......................... 95 LIFT LATCH TO OPEN PRINTER LID .................... 96 PAPER SIZE ..........................96 OPERATING ENVIRONMENT ....................96 SKYZER TECHNOLOGIES CONTACT DETAILS ................97 INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...
  • Page 5 Figure 4 - i3010 Keyboard ..................... 14 Figure 5 - Features of the SkyPay-300 Reader ..............17 Figure 6 – Port Layout for Ingenico 5100 ................18 Figure 7 - Cable Port Locations .................... 95 Figure 8 - Printer Lid Opening ....................96 Figure 9 - Paper Roll Loading ....................
  • Page 6 DOCUMENT OWNER: All changes to this document must be approved and signed off before release by the Marketing Manager. REVISION RECORD VERSION CHANGE CHANGED BY DATE Document creation Vineel Dhani 16/09/2011 INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 7: Introduction

    Ingenico 5100 EFTPOS terminal in New Zealand. 2 HARDWARE OVERVIEW 2.1 The INGENICO 5100 Terminal The Ingenico 5100 Terminal consists of the following elements: The Terminal Handset: The cable that connects the terminal to both the power supply and telephone line:...

  • Page 8: Features Of The I5100

    2.1.1 Features of the i5100 Easy loading printer Connection Ports Large graphic backlit display 18-key backlit keyboard Magnetic stripe reader SAM compartment Smart card reader Figure 1 – Features of the Ingenico i5100 INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 9: The I5100 Keyboard

    • FUNCTION key/ • FEED key/ • Soft function/Navigation keys located directly under the display keys ( /CHQ, SAV/ & CR/ ) to allow the user to select alternate options on the display. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 10: Green/Enter Key

    @ ( ) / + = _ To enter an alpha letter, first press the corresponding number key, and then press the CR or FUNC key to scroll through the alpha letters for that key. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 11: Card Reader

    2.1.3.2 Smart Card (IC Card) Insert the card horizontally with the metallic chip facing upwards and leave in position throughout the transaction. Only remove the card when prompted by the terminal. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 12: The Ingenico 3010 Pinpad

    SKYZER TECHNOLOGIES PAGE 12 OF 97 2.2 The INGENICO 3010 Pinpad The Ingenico 3010 pinpad consists of the following elements: The Pinpad Handset: The interface cable that connects the pinpad to the i5100 terminal: Connects to Connects to pinpad terminal INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE...

  • Page 13: Features Of The Pinpad

    SKYZER TECHNOLOGIES PAGE 13 OF 97 2.2.1 Features of the Pinpad Connection Port Backlit display 18-key keyboard Figure 3 - Features of Ingenico i3010 INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 14: The I3010 Keyboard

    & CR/ ) to allow the user to select options on the display. 2.2.2.1 Keypad The keyboard is comprised of the 0 to 9 keys. They are used for PIN entry. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 15: Green/Enter Key

    CHQ, SAV & CR. They are controlled by the software and their function changes depending on the prompts displayed on the bottom line of the display. The function of these keys is displayed on the bottom line when they are available for use. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 16: The Skypay-300 Reader

    The SkyPay-300 reader consists of the following elements: The SkyPay-300 Handset: The cable that connects the reader to the terminal and external power source: Male DC Socket Connection Female DC Socket Connection RJ12 connection INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 17: Features Of The Skypay-300 Reader

    PAGE 17 OF 97 2.2.4 Features of the SkyPay-300 Reader Backlit display LED lights Tap area for contactless card LED lights SkyPay-300 stand Figure 5 - Features of the SkyPay-300 Reader INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 18: Port Layout

    SKYZER TECHNOLOGIES PAGE 18 OF 97 2.2.5 Port Layout The following ports are as defined at the rear of the Ingenico 5100 terminal. Pinpad/SkyPay-300 Port Power Port ECR Interface/SkyPay-300 Port PSTN/Telephone Ethernet Port Port Figure 6 – Port Layout for Ingenico 5100 Note: The SkyPay-300 reader can be connected to either ports, RS232-1 or RS232-2 as long as it’s been activated for that port.

  • Page 19: Installation Of An I3010 Pinpad

    Keys Phase 1 Phase 1 Keys Keys Phase 1 Phase 1 Synchronization Synchronization Synchronization Synchronization Keys Keys Keys Keys Phase 2 Phase 2 Phase 2 Phase 2 Synchronization Synchronization Synchronization Synchronization INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...
  • Page 20 NOTE: When replacing an i3010 pinpad, ensure that the power supply to the i5100 terminal is turned off. Unplug the i3010 pinpad cable from the RS232-1 port on the i5100 terminal and then proceed from step 2(as above). INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 21: Set Up

    NOTE: The Remote Key Injection (PKMS) can be performed through dial up and broadband connection. Once the PKMS initialisation is successful, restart the terminal and then a merchant logon can be initiated to obtain connectivity to Paymark network. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 22: Dial-Up Configuration Flowchart

    FUNC or for wait, put 3-Tone/Blind in character ‘W’ by By default, 1-Tone is pressing 9 and then always selected. FUNC. Save Config Y/N? Press ENTER to save or CLEAR to exit without saving COMPLETED INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 23: Tcp-Ip (Broadband)/Dial Backup Configuration Flowchart

    START TCP-IP Y/N? Save Config Y/N? Press ENTER to start Press ENTER to save Gateway IP • TCP-IP or CLEAR to exit or CLEAR to exit address without starting TCP-IP without saving COMPLETED INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 24: Tcp-Ip (Broadband) Configuration Flowchart

    ENTER, if the site has DHCP If the site has no DHCP enabled, press 2-NO and then press ENTER Manually key in the Static IP address • Subnet Mask • Gateway IP • address INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 25: Multi Merchant Configuration Flowchart

    ENTER 1-Dial-up (page 26) 2-TCP-IP/Dial (page 27) 3-TCP-IP (page 29) Refer to the page number to configure the terminal for selected comms mode. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 26: Eftpos Configuration

    Press 3 for TCP-IP configuration followed by ENTER and proceed with the configuration as on page 30. 3 3 3 3 - - - - TCP TCP- - - - IP INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 27: Dial-Up Configuration

    SAVE CONFIG Y/N SAVE CONFIG Y/N SAVE CONFIG Y/N Terminal prompts to save configuration. Press ENTER to save configuration on the terminal or press CLEAR to exit and return to idle screen. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 28: Tcp-Ip With Dial Back-Up Configuration

    This parameter sets up the way that the terminal dials. Select the mode by pressing the corresponding number key. 1 1 1 1 - - - - YES 2 YES 2- - - - NO YES 2 YES 2 INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...
  • Page 29 SAVE CONFIG Y/N SAVE CONFIG Y/N SAVE CONFIG Y/N Terminal prompts to save configuration. Press ENTER to save configuration on the terminal or press CLEAR to exit and return to idle screen. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 30: Tcp-Ip Configuration

    SAVE CONFIG Y/N Terminal prompts to save configuration. Press ENTER to save configuration on the SAVE CONFIG Y/N SAVE CONFIG Y/N terminal or press CLEAR to exit and return to idle screen. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 31: Eftpos Configuration For Multi-Merchant

    3 3 3 3 - - - - TCP TCP- - - - IP Proceed with the configuration as normal, until CONFIG TO ALL MERCHANT Y/N prompt and proceed as below. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...
  • Page 32 CONFIG ANOTHER Press ENTER to proceed with the configuration of the next merchant or CLEAR to cancel and exit out from the merchant configuration. MERCHANT Y/N MERCHANT Y/N MERCHANT Y/N MERCHANT Y/N INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 33: Multi-Merchant Configuration

    Terminal is now in configuration mode. Go to following steps to proceed or press CANCEL to exit, otherwise the terminal will automatically exit after 30 seconds of SETUP SETUP SETUP SETUP inactivity INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 34: Master Memory Reset

    MULTI MERCHANT MULTI MERCHANT MULTI MERCHANT Terminal is now in configuration mode. Press CANCEL to exit, otherwise the terminal will automatically exit after 30 seconds of inactivity SETUP SETUP SETUP SETUP INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 35: To Deactivate Multi-Merchant Configuration

    MULTI MERCHANT MULTI MERCHANT MULTI MERCHANT Terminal is now in configuration mode. Press CANCEL to exit, otherwise the terminal will automatically exit after 30 seconds of inactivity SETUP SETUP SETUP SETUP INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 36: Contactless

    The SkyPay-300 is fully compatible with the global EMV standards, as well as Visa's PayWave and MasterCard's PayPass. Contactless card processing is fast, secure and convenient, no more fumbling for change or traditional card reading to hold up queues. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 37: Contactless Configuration

    MULTI MERCHANT Terminal is now in configuration mode. Press CANCEL to exit, otherwise the MULTI MERCHANT MULTI MERCHANT terminal will automatically exit after 30 seconds of inactivity SETUP SETUP SETUP SETUP INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 38: Single Merchant Memory Reset Configuration

    Terminal prompts ETSL EFTPOS MEMORY RESET while resetting the merchant configuration and returns to idle. MEMORY RESET MEMORY RESET MEMORY RESET MEMORY RESET NOTE: The above function is performed to delete the configuration for the selected merchant only. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 39: Remote Key Injection (Pkms)

    SKYZER TECHNOLOGIES PAGE 39 OF 97 3.7 REMOTE KEY INJECTION (PKMS) The Ingenico 5100 terminal supports Remote Key Injection technology to enable automated injection of security keys from Paymark. 3.7.1 Remote Key Injection (PKMS) Configuration This function is used to configure the Remote Key Injection operation and can be performed through both Dial-up and TCP-IP (Broadband) mode.

  • Page 40: Tcp-Ip (Broadband) Configuration

    Terminal is now in configuration mode. Press CANCEL to exit, otherwise the MULTI MERC MULTI MERC HANT HANT terminal will automatically exit after 30 seconds of inactivity SETUP SETUP SETUP SETUP INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 41: Remote Key Injection (Pkms) Initialisation

    TERMINAL? TERMINAL? TERMINAL? TERMINAL? Once the terminal boots up, a merchant logon (Page 47) can been initiated and successfully completed with an ACCEPTED response, the terminal is ready to process transaction. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 42: Enable/Disable Terminal Functions

    Press CHQ to enable or disable the PROMPT CUSTOMER COPY function followed by ENTER. ALERT DECLINE ALERT DECLINE ALERT DECLINE ALERT DECLINE 12.0 Press CHQ to enable or disable the ALERT DECLINE function followed by ENTER. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...
  • Page 43 EFTPOS terminal has received the transaction from POS system. When the interface link or contactless is enabled on the terminal, the swipe start function will automatically be deactivated and vice-versa. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 44: Configure Receipt Header And Footer

    XXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXX It can be configured by entering desired footer use the numeric keypads then the FUNC key to access the alpha characters then press ENTER INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...
  • Page 45 @ ( ) / + = _ To enter an alpha letter, first press the corresponding number key, and then press the CR or FUNC key to scroll through the alpha letters for that key. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 46: Restart Terminal

    FUNCTION? FUNCTION? FUNCTION? Enter 86 and press ENTER. RESTART RESTART RESTART RESTART Press ENTER to restart the terminal or CLEAR to cancel and return to idle screen. TERMINAL? TERMINAL? TERMINAL? TERMINAL? INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 47: Operation Of Terminal

    Until stored pending reversals are cleared, it will not be possible to access the merchant configuration menu and new merchant details will not be accepted by the terminal. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 48: Purchase Transaction

    ACCEPTED ACCEPTED Transaction has been ACCEPTED with PIN entry and prints the transaction receipt. 11.0 DECLINED DECLINED DECLINED DECLINED Transaction has been DECLINED with PIN entry and prints the transaction receipt. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 49: Contactless Purchase Transaction

    ACCEPTED ACCEPTED ACCEPTED Terminal and Contactless reader will display ACCEPTED if the transaction was successful. DECLINED DECLINED DECLINED DECLINED Terminal and Contactless reader will display DECLINED if the transaction was unsuccessful. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 50: Above The Cvm (Card Verification Method) Limit Of $80

    Terminal and Contactless reader will display ACCEPTED if the transaction was ACCEPTED ACCEPTED successful. 10.0 DECLINED DECLINED DECLINED DECLINED Terminal and Contactless reader will display DECLINED if the transaction was unsuccessful. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...
  • Page 51 SIG DECLINED will be displayed on both terminal and contactless screen. The 14.0 merchant presses the CLEAR key to decline the cardholder’s signature after SIG DECLINED SIG DECLINED SIG DECLINED SIG DECLINED signature fails to match with the card. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 52: Cash Out Transaction

    Transaction has been ACCEPTED with PIN entry and prints the transaction receipt. ACCEPTED ACCEPTED 10.0 DECLINED DECLINED DECLINED DECLINED Transaction has been DECLINED with PIN entry and prints the transaction receipt. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 53: Refund Transaction

    PIN OR ENTER PIN OR ENTER The Pinpad will prompt for the PIN entry. Ask the cardholder to key in their PIN and 10.0 proceed with step 11.0 **** **** **** **** INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...
  • Page 54 SIG DECLINED will be displayed on both terminal and pinpad screen. The merchant presses the CLEAR key to decline the cardholder’s signature after SIG DECLINED SIG DECLINED SIG DECLINED SIG DECLINED signature fails to match with the card. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 55: Card Not Present Transaction

    CASH OUT CASH OUT CASH OUT CASH OUT AMOUNT? AMOUNT? AMOUNT? AMOUNT? Only applicable if the CASH OUT is turned on. $0.00 $0.00 $0.00 $0.00 Press ENTER to bypass “CASH OUT” INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...
  • Page 56 PROCESSING NOW PROCESSING NOW ACCEPTED ACCEPTED ACCEPTED ACCEPTED Transaction has been ACCEPTED and prints the transaction receipt. 17.0 DECLINED DECLINED 18.0 DECLINED DECLINED Transaction has been DECLINED and prints the transaction receipt. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 57: Card Not Present Refund Transaction

    Select option by pressing the corresponding number key: 2. RECURRING 2. RECURRING 2. RECURRING 2. RECURRING SINGLE 3. INSTALLMENT 3. INSTALLMENT 3. INSTALLMENT 3. INSTALLMENT RECURRING 4. UNKNOWN 4. UNKNOWN 4. UNKNOWN 4. UNKNOWN INSTALLMENT UNKNOWN INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...
  • Page 58 PROCESSING NOW PROCESSING NOW ACCEPTED ACCEPTED Transaction has been ACCEPTED and prints the transaction receipt. 14.0 ACCEPTED ACCEPTED 15.0 DECLINED DECLINED DECLINED DECLINED Transaction has been DECLINED and prints the transaction receipt. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 59: Emv (Europay Mastercard Visa) Chip Card Transaction

    PIN OR ENTER PIN OR ENTER PIN OR ENTER PIN OR ENTER The pinpad will prompt for PIN entry. Ask the cardholder to key in their PIN. **** **** **** **** INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...
  • Page 60 SIG DECLINED will be displayed on both the terminal and pinpad screen. The merchant presses CLEAR to decline the cardholder’s signature after verifying SIG DECLINED SIG DECLINED SIG DECLINED SIG DECLINED signature with the card. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 61: Debit Tipping Transaction

    CHQ- - - - PIN $10.00 $10.00 12.0 $10.00 $10.00 Pinpad will prompt for PIN entry. Ask the cardholder to enter their PIN number followed by ENTER. **** **** **** **** INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...
  • Page 62 Transaction has been DECLINED and prints off transaction receipt. NOTE: The tip amount added to the transaction will be printed off on the Customer and Merchant copy receipt on the footer line area. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 63: Credit Card Tipping Transaction

    SIG REQUIRED SIG REQUIRED SIG REQUIRED SIG REQUIRED NOTE: Under Paymark’s specification, tipping transactions must be verified by the cardholder’s signature rather than PIN. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 64: Tip Transactions

    150% of the value of the accepted authorization i.e. the TIP amount cannot exceed 50% of the authorised amount. TIP ACCEPTED TIP ACCEPTED TIP amount has been accepted. TIP ACCEPTED TIP ACCEPTED INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...
  • Page 65 4. PURCHASE AMOUNT 4. PURCHASE AMOUNT 4. PURCHASE AMOUNT 5. TIP AMOUNT 5. TIP AMOUNT 5. TIP AMOUNT 5. TIP AMOUNT 6. TOTAL AMOUNT 6. TOTAL AMOUNT 6. TOTAL AMOUNT 6. TOTAL AMOUNT INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 66: Tipping Utilities

    CANCEL? TIP TRANSACTION TIP TRANSACTION TIP TRANSACTION TIP TRANSACTION Press CLEAR to exit and return to TIPPING menu. PLEASE WAIT PLEASE WAIT PLEASE WAIT PLEASE WAIT Void TIP Transaction is processing INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...
  • Page 67 SKYZER TECHNOLOGIES PAGE 67 OF 97 PRINTING PRINTING PRINTING PRINTING ‘Transaction Void’ receipt is printed. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 68: Uploading Tip Transactions

    Press ENTER to view transactions to modify the tip transaction amounts of the stored advices or CLEAR to exit and return to idle screen. VIEW TRANS Y/N VIEW TRANS Y/N VIEW TRANS Y/N VIEW TRANS Y/N INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 69: Printing Tips

    NZ$XX.XX NZ$XX.XX TOTAL AMT TOTAL AMT NZ$XX.XX NZ$XX.XX REQUIRED TRANS. Y/N REQUIRED TRANS. Y/N REQUIRED TRANS. Y/N REQUIRED TRANS. Y/N PRINTING PRINTING Pending tip transaction receipt is being printed. PRINTING PRINTING INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 70: Credit Card Hospitality Transaction

    11.0 SIGN RECEIPT will be displayed on both terminal and pinpad screen. Tear the receipt off and ask the cardholder to sign receipt. SIGN RECEIPT SIGN RECEIPT SIGN RECEIPT SIGN RECEIPT INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...
  • Page 71 SIG DECLINED will be displayed on both the terminal and pinpad screen. The 14.0 merchant presses CLEAR to decline the cardholder’s signature after verifying SIG DECLINED SIG DECLINED SIG DECLINED SIG DECLINED signature with the card. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 72: Hospitality Completion Transaction

    PROCESSING NOW will be displayed on the terminal while processing the transaction. PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW ACCEPTED ACCEPTED ACCEPTED ACCEPTED Transaction has been accepted and receipt is printed. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 73: Hospitality Utilities

    Transaction has been DECLINED for PIN entry and prints the transaction receipts. 10.0 SIGN RECEIPT will be displayed on the terminal screen. Tear the receipt off and ask the cardholder to sign receipt. SIGN RECEIPT SIGN RECEIPT SIGN RECEIPT SIGN RECEIPT INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...
  • Page 74 2. UNSECURE ECOM 2. UNSECURE ECOM Unsecure ECOM (Electronic Commerce .e.g. Internet) If 1 is pressed, then follow through to step 22.0. If 2 is pressed, then follow through to step 23.0 INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...
  • Page 75 PROCESSING NOW PROCESSING NOW ACCEPTED ACCEPTED Transaction has been ACCEPTED and prints the transaction receipt. 25.0 ACCEPTED ACCEPTED DECLINED DECLINED 26.0 DECLINED DECLINED Transaction has been DECLINED and prints the transaction receipt. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 76: Hospitality Extra Charges Transaction

    1. MOTO (Mail Order Telephone Order) 2. Unsecure ECOM (Electronic Commerce .e.g. Internet) If 1 is pressed, then follow through step 8.0. If 2 is pressed, then follow through step 9.0 INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...
  • Page 77 G NOW G NOW Transaction has been ACCEPTED and transaction receipt is printed. 14.0 ACCEPTED ACCEPTED ACCEPTED ACCEPTED 15.0 Transaction has been DECLINED and transaction receipt is printed. DECLINED DECLINED DECLINED DECLINED INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 78: Cheque Verification Authorisation

    NOTE: There is no receipt printed for this transaction since the only requirement is for the merchant to obtain approval for the cheque. The response message stays on the display until the merchant presses ENTER. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 79: Merchant Administration Functions

    1-2. Totals should all appear as $0.00 on the printout.) - If no is selected, terminal will return to idle without resetting the totals. (To check this, repeat steps 1-2. Totals should remain the same.) INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 80: Settlement Inquiry

    NOTE: Any stored Tipping, EOV offline and/or Contactless transactions, will be prompted to upload when Settlement Inquiry is performed. To upload these stored transactions at that time, press ENTER or CLEAR to cancel upload and proceed with Settlement Inquiry. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 81: Settlement Cutover

    NOTE: Any stored Tipping, EOV offline and/or Contactless transactions, will be prompted to upload when Settlement Cutover is performed. To upload these stored transactions at that time, press ENTER or CLEAR to cancel upload and proceed with Settlement Cutover. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 82: Duplicate Receipt

    Select the corresponding number on the terminal to select the Merchant followed by 3 Merchant 3 3 Merchant 3 3 Merchant 3 3 Merchant 3 ENTER. PRINTING PRINTING PRINTING PRINTING Prints the last cardholder transaction. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 83: Electronic Offline Vouchers (Eov)

    • If a transaction other than a Purchase is attempted whilst in EOV mode, the terminal will respond with error message: “INVALID OFFLINE TRANSACTION”. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 84: Notification Of Eov Mode

    PROCESSING NOW PROCESSING NOW The terminal starts to upload the stored offline transactions which were stored on the terminal. X OF XX X OF XX X OF XX X OF XX INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 85: Administration

    87 and then 6987 Enable/Disable Terminal Functions 7415 Configure Receipt Header and Footer 3825 Restart Terminal Upload Electronic Offline Voucher or Contactless Offline Transactions Diagnostics 9904 Extra Terminal Functions Training Mode 9999 INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 86: Diagnostics

    CARD IS MUTE Displays if the terminal is unable to read the chip card contact. REMOVE CARD REMOVE CARD REMOVE CARD REMOVE CARD Remove card from the chip card reader slot. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...
  • Page 87 █ █ █ █ █ █ █ █ █ █ █ Screen should display this during display test. Press ENTER or CLEAR to go onto 11.1 next test. █ █ █ █ █ █ █ █ █ █ █ INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...
  • Page 88 LED’s on front and ################# ################# ################# ################# back panel will go on. !!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!! $$$$$$$$$$$$$$$$$ $$$$$$$$$$$$$$$$$ $$$$$$$$$$$$$$$$$ $$$$$$$$$$$$$$$$$ INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 89: Extra Terminal Functions

    1. EMV PUBLIC KEYS 1. EMV PUBLIC KEYS 1. EMV PUBLIC KEYS 1. EMV PUBLIC KEYS 2. CTL PUBLIC KEYS 2. CTL PUBLIC KEYS 2. CTL PUBLIC KEYS 2. CTL PUBLIC KEYS INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...
  • Page 90 PRINTING EMV transactions it will display “NO EMV TRANSACTIONS”. PRESS 7: Print Card Prefix Table PRINTING PRINTING PRINTING PRINTING PRINTING displays while printing Card Prefix Table. Terminal returns to admin menu. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...
  • Page 91 To change the Time, enter the hour and minutes on the keyboard and press ENTER 12:49 12:49 12:49 12:49 NOTE: When the Merchant logon is accepted, the current date and time are automatically updated on the terminal. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 92: Training Mode

    08 is for SIGN ACCEPTED. Any other amount in the “cent” area will result the transaction to decline. Ensure that any pending transactions that are stored on the terminal have been settled before exiting the training mode. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 93: New Features Of The Terminal

    5.5.2 ONE OR TWO PIECE UNIT The Ingenico 5100 can function as either an IPP terminal or as an EPP terminal with the i3010 pinpad attached. This dual functionality allows a merchant to simply unplug a failed pinpad, re-boot the terminal and continue processing transactions until the pinpad can be replaced.

  • Page 94: Safety And Maintenance

    INGRESS GUARDS To help minimise risk of dust or water ingress to the terminal, the use of an ingress guard is recommended. Recommended supplier: KeyCovers (Auckland) Email: sales@keycovers.co.nz Phone: (09) 845 1464 INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 95: External Power Supply

    SKYZER TECHNOLOGIES PAGE 95 OF 97 EXTERNAL POWER SUPPLY • Only an Ingenico approved power supply (CE Marked) specified for use with this terminal must be used. • Operate only from a power source as specified on the Power Supply Unit.

  • Page 96: Lift Latch To Open Printer Lid

    The paper roll size is 57mm width and 50mm diameter. Please take note of the direction of the paper roll. Figure 9 - Paper Roll Loading OPERATING ENVIRONMENT The operating temperature range for this device is between 5 C and 40 INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

  • Page 97: Skyzer Technologies Contact Details

    30C Vestey Drive Mt Wellington Auckland New Zealand Internet Access http://www.skyzer.co.nz Technical Questions and Sales Enquiries sales@skyzer.co.nz If you have any comments or suggestions relating to this guide please contact Skyzer Technologies directly. INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3...

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