Electronic Offline Vouchers (Eov) - Ingenico 5100 Operating Manual

SKYZER TECHNOLOGIES

4.15 ELECTRONIC OFFLINE VOUCHERS (EOV)

This function allows the terminal to accept offline transactions in the event of a
communications failure with Paymark or the banking network.
Only Purchase transactions can be accepted in EOV mode. A pre-set limit is in
place for both the number of transactions accepted per card and the amount
of the purchase.
All the transaction details are held on the terminal until connectivity with
Paymark has been restored, at which time all EOV transactions will be
uploaded to the Paymark network. During the course of the upload, a receipt
will automatically be printed for any stored transactions that are declined.
This function is only available where a merchant has bank approval to accept
EOV transactions.
The following notes relate to the operation to the terminal's EOV operation:
• Both debit and credit cards can be used for purchase transactions in EOV
mode.
• A pre-set limit is in place for both the number of transactions accepted per
card and the purchase amount.
• 'EFTPOS OFFLINE' is displayed on the screen of the i5100 if an i3010 pinpad is
attached.
• If the terminal is a multi-merchant IPP unit, 'EFTPOS OFFLINE' will be
displayed on screen at the Merchant selection prompt and the PAYMARK
EFTPOS menu prompt will be changed to EFTPOS OFFLINE to indicate
terminal is in the EOV mode.
• Purchase transactions are held in the memory of the terminal until
connectivity with the host has been restored.
• The terminal will attempt a logon every ten minutes to check the network
status, alternatively a manual log on can be performed by the merchant.
• For all transactions processed in EOV mode, the cardholder will be
prompted to sign the merchant copy of the receipt.
• If a transaction other than a Purchase is attempted whilst in EOV mode, the
terminal will
TRANSACTION".
INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE
respond with the error message:
PAGE 83 OF 97
"INVALID OFFLINE
Version 1.3