Ingenico MOVE/5000 User Manual
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Ingenico MOVE/5000 User Manual

First data mobile integrated eftpos terminal
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First Data
Mobile integrated EFTPOS terminal
User Guide
for Ingenico MOVE/5000 terminal

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Graham McPherson
February 22, 2025

How to change the language

0
1 comments:
Mr. Anderson
May 14, 2025

To change the language on the Ingenico MOVE/5000:

1. At the home screen, tap LANGUAGE at the bottom right-hand corner.
2. Press [1] for English or [2] for French.
3. Press [Enter].
4. The home screen will then display in the selected language.

This answer is automatically generated

0
Simone
February 3, 2025

How can i turn the volume down on my terminal?

0

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Summary of Contents for Ingenico MOVE/5000

  • Page 1 First Data Mobile integrated EFTPOS terminal User Guide for Ingenico MOVE/5000 terminal...

  • Page 2: Table Of Contents

    Contents What are you looking for? Get to know your terminal Introduction Terminal location and PIN privacy Terminal ownership Your terminal layout Using the keypad Basic functions Integration with your Point of Sale (POS) Transaction processing options Loading receipt paper Communication setup Broadband internet (Ethernet setup) Broadband internet (Wi-Fi setup)
  • Page 3 Contents Operating your EFTPOS terminal How to complete a sale Cash out transaction Cash out transaction with purchase Cash out only transaction Tipping How to process a refund Void last transaction Pre-Authorisation processing Part one: Pre-authorisation Part two: Completion Processing a pre-authorisation transaction Processing a pre-authorisation completion Surcharge Enabling/disabling surcharge...
  • Page 4 Get to know your terminal...

  • Page 5: Get To Know Your Terminal

    Get to know your terminal Get to know your terminal...

  • Page 6: Introduction

    Get to know your terminal Get to know your terminal Introduction Your First Data EFTPOS terminal allows you to accept credit, debit and charge card transactions electronically as a means of payment. Customers can access their cheque, savings or credit accounts for purchases and refunds.

  • Page 7: Your Terminal Layout

    Get to know your terminal Get to know your terminal Your terminal layout Your First Data mobile integrated EFTPOS terminal is supplied with: > Power pack > Contactless card reader > 3G modem > Docking/Base station Integrated Contactless Reader Receipt Printer Magnetic Stripe Reader Menu Cancel...

  • Page 8: Using The Keypad

    Get to know your terminal Using the keypad The grey Menu key on the keypad accesses difference application menus The red Cancel key on the keypad cancels the procedure in process The yellow Clear key on the keypad cancels the last character The green Enter key on the keypad validates input and powers on the terminal The Function button on the keypad is used to perform advanced functions on the terminal...

  • Page 9: Basic Functions

    Get to know your terminal Basic functions Power on Press the green Enter key on the keypad Remove the terminal from its base and any power source. Power off Press and hold the Func and yellow Clear keys together Cancel an action Press the red Cancel button on the keypad Idle state The terminal will return to the Home screen if there is no activity for 60 seconds...

  • Page 10: Integration With Your Point Of Sale (Pos)

    Get to know your terminal Integration with your Point of Sale (POS) The First Data EFTPOS terminal can integrate with For all transaction types, the merchant initiates the your Point of Sale (POS) to process credit, debit transaction on the POS system and follows the and charge card transactions.

  • Page 11: Transaction Processing Options

    Get to know your terminal Transaction processing options The First Data EFTPOS terminal has a chip card reader, a magnetic stripe reader and an integrated contactless reader for processing transactions. Chip Card Reader All chip cards must be inserted into the chip card reader located in front of the terminal below the keyboard.

  • Page 12: Loading Receipt Paper

    Get to know your terminal Loading receipt paper Open the printer cover by gently pulling the printer Lift latch up cover’s latch, then lift the cover away from the printer. Pull cover open Load a roll of thermal paper into the printer. Pull the paper up to the top of the terminal.
  • Page 13 Get to know your terminal...

  • Page 14: Communication Setup

    Get to know your terminal Communication setup...
  • Page 15 Communication setup Communication setup Terminal communication configuration will be completed during the install process. All communication options are available on new terminals and it is possible to switch communication configurations. If required, please contact the Merchant helpdesk on 1800 243 444 if you need assistance. The First Data EFTPOS terminal has the following communication options available: >...

  • Page 16: Broadband Internet (Ethernet Setup)

    Communication setup Broadband internet (Ethernet setup) Please ensure you have Broadband Internet available at your merchant site and have a First Data supplied Ethernet cable. Please contact your Internet service provider to help set up Broadband Internet if not available. Please ensure the terminal and base have been paired for Bluetooth (refer section Bluetooth Setup (pair base to terminal) page 19).

  • Page 17: Broadband Internet (Wi-Fi Setup)

    Communication setup Broadband internet (Wi-Fi setup) Please ensure you have access to a Wi-Fi network. Please contact your Internet service provider to help set up if not available. Please ensure the terminal and base have been paired for Bluetooth (refer section Bluetooth Setup (pair base to terminal) page 19).
  • Page 18 Communication setup Step 07 Step 08 Step 09 Tap Terminal settings Tap Communication means Tap Wi-Fi Step 10 Step 11 Step 12 Tap Scan networks to find Select the required Use the keypad to enter available hotspots network the password for the selected Wi-Fi hotspot, then tap the green button to Enter...

  • Page 19: Bluetooth Setup (Pair Base To Terminal)

    Communication setup Bluetooth setup (pair base to terminal) Step 01 Step 02 Step 03 Press the Menu key Press 4 to select Terminal Press 3 to select Others Step 04 Step 05 Step 06 Press 3 to select Enter terminal password Tap Control panel Manager Menu and press Enter...
  • Page 20 Communication setup Step 07 Step 08 Step 09 Tap Communication means Tap Bluetooth Tap Base Step 10 Step 11 Step 12 Tap Association Tap New base A message displays on the terminal to warn that the terminal will reboot Step 13 The idle screen redisplays with the Bluetooth symbol in the status header of...

  • Page 21: Switching Communication Options

    Communication setup Switching communication options Note: There will be a slight Step 01 Step 02 delay while the terminal connects to the new Press the Menu key Press 4 to select Terminal communication network. Step 03 Step 04 Press 3 to select Use the F2 and F3 Host Comms buttons to scroll to the...

  • Page 22: Communication Status

    Communication setup Communication status Header bar When the terminal is powered on, the screen displays a status Header bar consisting of 4 segments: > Segment 1: indicates status of 3G connectivity and signal strength if enabled > Segment 2: displays Ethernet status >...
  • Page 23 Communication setup Bluetooth The First Data EFTPOS terminal supports Bluetooth communications to pass and receive data with the base/docking station. To provide the status of the Bluetooth link, the following icons will be displayed in the status header: If the terminal exceeds maximum operating range from its base this icon will be displayed to indicate the...
  • Page 24 Communication setup...

  • Page 25: Operating Your Eftpos Terminal

    Communication setup Operating your EFTPOS terminal...

  • Page 26: How To Complete A Sale

    Operating your EFTPOS Terminal Operating your EFTPOS terminal How to complete a sale Step 01 Step 02 Step 03 Enter the sale amount from Ask customer to Tap, Insert When prompted by terminal, or Swipe their card idle / home screen and ask customer to select their press Enter account type: Cheque,...

  • Page 27: Cash Out Transaction

    Operating your EFTPOS Terminal Cash out transaction Customers may choose to get cash out by using your terminal to debit their cheque or savings account with or without making a purchase. Cash out is not allowed on a credit card account or contactless transaction. A sale with cash-out transaction is shown as one total item in the settlement report and on the monthly merchant statement.
  • Page 28 Operating your EFTPOS Terminal Step 04 Step 05 Step 06 Ask customer to select Ask customer to enter their An Approved PIN and press Enter an account acknowledgement displays once the sale has been successfully processed and the merchant receipt will print automatically Step 07 Step 08...

  • Page 29: Cash Out Only Transaction

    Operating your EFTPOS Terminal Cash out only transaction Step 01 Step 02 Step 03 Press the Menu key Press 1 to select Transaction Press 2 to select Cash Out Step 04 Step 05 Step 06 Enter the cash amount Ask customer to insert Ask customer to select and press Enter or swipe their card...
  • Page 30 Operating your EFTPOS Terminal Step 07 Step 08 Step 09 Ask customer to enter their An Approved Ask customer to remove PIN and press Enter acknowledgement displays their card once the sale has been successfully processed and the merchant receipt will print automatically Step 10 Press Yes to print the...

  • Page 31: Tipping

    Operating your EFTPOS Terminal Tipping Tipping is an optional feature and you may enable and disable this feature by completing the form found at firstdata.com.au/forms-and-guides. Step 01 Step 02 Step 03 Enter sale amount directly Enter the tip amount and Review the total amount from the home screen and press Enter...
  • Page 32 Operating your EFTPOS Terminal Step 07 Step 08 Step 09 An Approved Ask customer to remove Press Yes to print the acknowledgement displays their card customer receipt if required once the sale has been successfully processed and the merchant receipt will print automatically...

  • Page 33: How To Process A Refund

    Operating your EFTPOS Terminal How to process a refund A refund transaction can be used for any: > Returned goods purchased that is accepted under your returns policy > Services that are terminated or cancelled > Incorrect amount charged Step 01 Step 02 Step 03 Press Menu key on the...
  • Page 34 Operating your EFTPOS Terminal Step 04 Step 05 Step 06 Enter your refund password Ask customer to insert or Ask customer to select their and press Enter swipe their card. account type: Cheque, Savings or Credit Note: Your password will be set up at the time of terminal install. If you’re unsure of your password please contact the Merchant Helpdesk on 1800 243 444.

  • Page 35: Void Last Transaction

    Operating your EFTPOS Terminal Void last transaction This function allows the last transaction performed to be cancelled. This is an optional feature and you may enable and disable this feature by completing the form found at firstdata.com.au/forms-and-guides. A void can only be performed on a credit card transaction. A refund is the equivalent process for debit transactions.
  • Page 36 Operating your EFTPOS Terminal Step 04 Step 05 Step 06 Enter Void password An acknowledgement will Press Enter to print the be displayed customer receipt if required Note: Your Void password will be set up at the time of terminal install. If you’re unsure of your password please contact the Merchant Helpdesk on 1800 243 444.

  • Page 37: Pre-Authorisation Processing

    Operating your EFTPOS Terminal Pre-Authorisation processing The pre-authorisation function allows you to authorise and hold funds on a customer’s credit card for a period of up to seven days. A pre-authorisation will not debit a customer’s account until a completion transaction is processed at a later date.

  • Page 38: Processing A Pre-Authorisation Transaction

    Operating your EFTPOS Terminal Processing a pre-authorisation transaction Step 01 Step 02 Step 03 Press Menu key Press 1 for Transaction Press 4 to select Pre-Auth Step 04 Step 05 Step 06 Enter the pre-authorisation Ask the customer to insert Ask customer to enter their amount and press Enter or swipe their card...
  • Page 39 Operating your EFTPOS Terminal Step 07 Step 08 Step 09 An Approved Ask the customer to sign the Press Yes to print the acknowledgement displays receipt if required customer receipt if required once the sale has been You will need to verify your successfully processed and customers’...

  • Page 40: Processing A Pre-Authorisation Completion

    Operating your EFTPOS Terminal Processing a pre-authorisation completion Step 01 Step 02 Step 03 Press Menu key Press 1 for Transaction Press 5 to select Completion Step 04 Step 05 Step 06 Enter the completion Enter the 6 digit Approval Enter the terminal password amount and press Enter Code from the merchant...
  • Page 41 Operating your EFTPOS Terminal Step 07 Step 08 Step 09 Press Enter to confirm key Ask the customer to sign the Press Yes to print the and the merchant receipt receipt if required customer receipt if required will print automatically You will need to verify your customers’...

  • Page 42: Surcharge

    Operating your EFTPOS Terminal Surcharge The First Data EFTPOS terminal can add a surcharge to every contact and contactless transaction processed. The surcharge can be either a fixed dollar amount ($1.00 per transaction, for example) or it can be a percentage of the total transaction (2%, for example). If required, the method of calculation and the surcharge amount can be different for different card types.
  • Page 43 Operating your EFTPOS Terminal Step 04 Step 05 Press F1 to enable Surcharging is enabled...

  • Page 44: Surcharge (Card Acceptance Setup)

    Operating your EFTPOS Terminal Surcharge (card acceptance setup) Step 01 Step 02 Step 03 Press Menu key Press 4 for Terminal Press 5 for Surcharging Step 04 Step 05 Step 06 Press Enter Use F2 and F3 buttons to Press 1 to enter Fixed Fee scroll to Issuer, press Enter or 2 to enter a Percentage...
  • Page 45 Operating your EFTPOS Terminal Step 07a Step 07b Step 08 Enter the fixed fee of the Or enter the percentage Press Enter to confirm the total rate, and press Enter of the total rate, and press value entered Enter Step 09 Step 10 The value entered will Press OK to print surcharge...

  • Page 46: Mail Order Telephone Order (Moto)

    Operating your EFTPOS Terminal Mail Order Telephone Order (MOTO) This function is for use when processing card payments for orders received by mail or telephone (card not present). Mail order and telephone order (MOTO) merchants are authorised to manually key credit card transactions. The terminal will automatically default to ‘Credit’...
  • Page 47 Operating your EFTPOS Terminal Step 04 Step 05 Step 06 Enter the sale amount and Commence entering the Complete entering the press Enter customers card number customers card number and press Enter Step 07 Step 08 Step 09 Enter the card expiry Select MOTO type and press An acknowledgement date receipt in the MMYY...
  • Page 48 Operating your EFTPOS Terminal Step 10 Step 11 An acknowledgement Press Yes to print the displays once the sale has customer receipt if required been approved and the merchant receipt will print...

  • Page 49: Dynamic Currency Conversion (Dcc)

    Operating your EFTPOS Terminal Dynamic Currency Conversion (DCC) Dynamic Currency Conversion (DCC) allows you Merchant and cardholder receipts will be to offer a customer the option to pay in their generated as usual, however, additional ‘home’ currency (for Visa and MasterCard credit information will be printed on the receipt in transactions only).
  • Page 50 Operating your EFTPOS Terminal Step 01 Step 02 Step 03 Enter sale amount from Ask the customer to tap, Ask customer to select their account type: Cheque, idle / home screen and insert or swipe their card press Enter Savings or Credit Step 04 Step 05 Step 06...
  • Page 51 Operating your EFTPOS Terminal Your First Data Merchant Solutions EFTPOS terminal Step 07 DCC receipt will look like this. Your First Data Merchant Solutions EFTPOS terminal DCC receipt will look like If the PIN was by-passed, ask the customer to sign the receipt .You will need to verify your customers’...

  • Page 52: How To Print Last Receipt

    Operating your EFTPOS Terminal How to print last receipt This function allows a duplicate receipt to be printed for the last transaction (either approved or declined). Step 01 Step 02 Step 03 Press Menu key on the Press 2 for Print Press 1 for Transaction home screen Step 04...

  • Page 53: Reprint Specific Transaction Record (Invoice)

    Operating your EFTPOS Terminal Reprint specific transaction record (invoice) This function allows a duplicate receipt to be printed for a specific approved transaction from the current batch. Step 01 Step 02 Step 03 Press Menu key on the Press 2 for Print Press 1 for Transaction home screen Step 04...

  • Page 54: Settlement

    Operating your EFTPOS Terminal Settlement Settlement can be initiated manually or If you want to change your automatic settlement time please visit the merchant support page automatically and the net total amount for the settlement day will be credited to the nominated (firstdata.com.au/forms-and-guides) to download bank account you have provided First Data.

  • Page 55: Print Settlement Totals (Pre-Settlement)

    Operating your EFTPOS Terminal Print settlement totals (pre-settlement) This function prints a listing of all transactions performed after the last settlement time until the current time. A pre-settlement does not settle the terminal. Note: This function is only supported in Standalone mode. Step 01 Step 02 Step 03...

  • Page 56: Print Settlement Totals (Last Settlement)

    Operating your EFTPOS Terminal Print settlement totals (last settlement) The Last Settlement function will print the total value of transactions in the last settlement period. Note: This function is only supported in Standalone mode. Step 01 Step 02 Step 03 Press Menu key Press 3 for Batch Press 2 for Last Settlement...

  • Page 57: View Batch Details On The Screen

    Operating your EFTPOS Terminal View Batch details on the screen The Review Batch function allows you to review transactions in the current batch. Note: This function is only supported in Standalone mode. Step 01 Step 02 Step 03 Press Menu key Press 3 for Batch Press 3 to select Review Batch...

  • Page 58: Batch Totals

    Operating your EFTPOS Terminal Batch totals The Batch Totals function prints the total value of transactions that have occurred since the last settlement. Step 01 Step 02 Step 03 Press Menu key Press 3 for Batch Press 4 for Batch Totals Transaction list By default, the Transaction Listing does not print Note: When the Transaction Listing printout...

  • Page 59: How To Enable Transaction List

    Operating your EFTPOS Terminal How to enable transaction list Step 01 Step 02 Step 03 Press the Func key Press Enter to turn on Enter 14 using the PIN pad and press Enter the prompt to print the Transaction Listing Step 04 The prompt is turned on.

  • Page 60: How To Print The Transaction List

    Operating your EFTPOS Terminal How to print the transaction list Step 01 Step 02 Step 03 Press Menu key on the Press 2 for Print Press 2 for Reports home screen Step 04 Press 1 for Audit...

  • Page 61: Offline Transaction Processing

    Operating your EFTPOS Terminal Offline transaction processing Offline transactions are those your terminal approves without contacting the card issuer. The approved transactions are forwarded to the issuer at a later stage. Offline transactions are allowed for a number of reasons outlined below. Card rules Electronic fallback Certain transactions are considered low risk and do...

  • Page 62: Change Merchant Password

    Operating your EFTPOS Terminal Change merchant password Note: This password change feature will change your refund password only. Step 01 Step 02 Step 03 Press Func key Enter 90 on the PIN pad and Press Enter key to change press Enter key password Step 04 Step 05...
  • Page 63 Operating your EFTPOS Terminal Step 07 A successful confirmation message will be displayed...

  • Page 64: Additional Terminal Functions

    Operating your EFTPOS Terminal Additional terminal functions Below are the additional functions you can complete on your First Data EFTPOS terminal. Note: These are only available on the terminal in standalone mode. Step 01 Step 02 Step 03 Press the Func key Press corresponding Press Enter function number from...

  • Page 65: Where To Get Help

    Communication setup Where to get help Visit the ‘Client Support’ page at firstdata.com.au The site is equipped to keep you up to date with tips and articles, forms and guides, security and fraud prevention information and so much more. or call 24/7 — Service and support 1800 242 444 Stationery 1300 664 660 Fraud and risk support 1800 372 838...

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