Ingenico Move 5000 User Manual
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Also See for Move 5000:
- User manual (108 pages) ,
- Getting started (11 pages) ,
- Troubleshooting manual (5 pages)
Related Manuals for Ingenico Move 5000
Summary of Contents for Ingenico Move 5000
- Page 1 28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35 Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre...
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Page 2: Table Of Contents
3_1 Switching off the terminal 3_2 Reading card 4_Installation 4_1 Recommendations 4_2 USB Terminal connections 4_2_1 uUSB 4_2_2 MicroSD Memory Card 4_3 Opening trap door 4_4 SAMs & SIMs Move 5000 Copyright© 2017 Ingenico 900017771 R11 000 07/0117 All rights reserved... - Page 3 4_5_1 Main characteristics 4_5_2 Installing the battery 4_5_3 Charging the battery 4_5_4 Changing the battery 4_6 Paper roll 4_6_1 Main characteristics of INGENICO paper roll 4_6_2 Installing paper roll 5_Recommendations 5_1 Safety 5_2 Security of your terminal 5_3 Fixed installation...
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Page 4: 1_Introduction
WARRANTY / SECURITY Use only the power supply included with the product to ensure best performance and safety. Maintenance should only be provided by Ingenico authorized technician. Failure to comply with these instructions will void the manufacturer’s responsibility. This symbol indicates an important Warning. -
Page 5: 2_Presentation
User guide Power adapter WARNING The power supply unit provided with your equipment is specially designed for Ingenico terminals. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal. -
Page 6: 2_2 Overview On The Move/5000
Keep the packaging. It must be re-used whenever the termi- nal is shipped. 2_2 Overview of the MOVE/5000 Terminal unit 3’’5 LCD Display with Easy loading printer touch panel Backlit keyboard Magnetic card reader Smart card reader Move 5000 Copyright© 2017 Ingenico 900017771 R11 000 07/0117 All rights reserved... - Page 7 Compartment where are located: the battery pack the modules SAM1/SAM2/SIM1/SIM2 the 2nd Smart card reader (optional) Move 5000 Copyright© 2017 Ingenico 900017771 R11 000 07/0117 All rights reserved...
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Page 8: 2_3 Keyboard Details And Functionality
The green key validates input selections and information. It is also used to switch on the terminal Feed paper a few centimers if pressed for a long time (more than 2 seconds) Move 5000 Copyright© 2017 Ingenico 900017771 R11 000 07/0117 All rights reserved... -
Page 9: 2_4 Touch Panel
The card can be read either from bottom to top or from top to bottom, with the stripe facing the terminal. Use a regular movement in order to ensure a reliable card reading. Move 5000 Copyright© 2017 Ingenico 900017771 R11 000 07/0117 All rights reserved... - Page 10 2nd card reader (Optional): is located under terminal trapdoor (on back of the terminal). Insert the card up side down chip facing the terminal. Move 5000 Copyright© 2017 Ingenico 900017771 R11 000 07/0117 All rights reserved...
- Page 11 The 4 virtual LEDs are displayed during the transaction. The terminal behavior for the cardholder may depend on: The terminal environment Local usage (language…) Move 5000 Copyright© 2017 Ingenico 900017771 R11 000 07/0117 All rights reserved...
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Page 12: 4_Installation
Max relative humidity 85% at +40°C Battery charging conditions Ambient temperature from +0°C to +40°C Storage conditions Ambient temperature from -20°C to +55°C Max relative humidity 85% at +55°C Move 5000 Copyright© 2017 Ingenico 900017771 R11 000 07/0117 All rights reserved... -
Page 13: 4_2 Usb Terminal Connections
Insert the MicroSD Memory Card into the connector slot as shown on the figure. MicroSD connector is located on terminal side. The terminal supports MicroSD up to 32GB Move 5000 Copyright© 2017 Ingenico 900017771 R11 000 07/0117 All rights reserved... -
Page 14: 4_3 Opening Trap Door
Switch off the terminal before opening the trapdoor. Turn the terminal and unclip the trapdoor by pushing on the clip with as shown with the arrows on the picture Move 5000 Copyright© 2017 Ingenico 900017771 R11 000 07/0117 All rights reserved... -
Page 15: 4_4 Sams & Sims
When introducing a SAM/SIM in its slot, be sure to put the cut corner as indicated on the engraved marks SIM 2 Connector (Dual SIM terminals) SIM 1 Connector or SAM3 connector SIM 1 Connector SIM 2 Connector Move 5000 Copyright© 2017 Ingenico 900017771 R11 000 07/0117 All rights reserved... -
Page 16: Battery
Plug the battery pack connector according to the connector locating system and (as shown on picture). Verify that it locks. Place the battery pack in its compartment. Close the battery compartment trapdoor. Move 5000 Copyright© 2017 Ingenico 900017771 R11 000 07/0117 All rights reserved... - Page 17 Battery compartment Move 5000 Copyright© 2017 Ingenico 900017771 R11 000 07/0117 All rights reserved...
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Page 18: Charging The Battery
Connect the power supply unit to the power supply mains network Check to see if the battery symbol is flashing or moving(=battery charging) Move 5000 Copyright© 2017 Ingenico 900017771 R11 000 07/0117 All rights reserved... -
Page 19: Changing The Battery
4_5_4 Changing the battery It is imperative to use a battery authorized by Ingenico. There is danger of explosion if battery used is not approved by Ingenico. Remove the terminal from its base Turn it off by pressing simultaneously (yellow key) for about one second Remove the battery trapdoor (see section 4.5.2“installing... -
Page 20: Paper Roll
For best product performance, only use heat sensitized paper approved by Ingenico. WARNING Switch off the terminal prior to installing a paper roll. Use only paper approved by Ingenico. The use of non approved paper is likely to damage the printer of your terminal. Move 5000 Copyright©... -
Page 21: Installing Paper Roll
Maintain the paper and close the lid Press simultaneously on both upper corners of the paper flap, as shown by arrows on picture, until it clips into position Move 5000 Copyright© 2017 Ingenico 900017771 R11 000 07/0117 All rights reserved... -
Page 22: Recommendations
Must be installed near the equipment and easily accessible; Do not short-circuit the battery. Do not attempt to open the battery container. Used batteries must be disposed of at the appropriates sites. Move 5000 Copyright© 2017 Ingenico 900017771 R11 000 07/0117 All rights reserved... -
Page 23: Security Of Your Terminal
The terminal must never be put in or left at a location where it could be stolen or replaced by another device. Move 5000 Copyright© 2017 Ingenico 900017771 R11 000 07/0117 All rights reserved... -
Page 24: Fixed Installation
NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overloo- ked when entering their PIN Code. Move 5000 Copyright© 2017 Ingenico 900017771 R11 000 07/0117 All rights reserved... -
Page 25: Standards
Ingenico ensures that efficient collection and recycling schemes are set-up for WEEE and batteries according to the local regulation of your country. Please contact your retailers for more detailed information about the compliance solution in place for disposing of your old product and used batteries. - Page 26 (1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement. Move 5000 Copyright© 2017 Ingenico 900017771 R11 000 07/0117 All rights reserved...
- Page 27 équivalente (p.i.r.e.) ne dépasse pas l’intensité nécessaire à l’établissement d’une communication satisfaisante. No changes shall be made to the equipment without the permission of Ingenico as this may void the user’s authority to operate the equipment. Tout changement apporté à ce terminal non expressément approuvé...
- Page 28 It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details. Move 5000 Copyright© 2017 Ingenico 900017771 R11 000 07/0117 All rights reserved...
- Page 29 If trouble is experienced with this equipment, please contact INGENICO, or your local INGENICO distributor or service center in the U.S.A. for repair and/or warrant information. If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment.
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Page 30: Troubleshooting
Possibly adjust the paper roll following the instructions in this manual (section 0 “Installing the paper roll”) Check the type of paper used (thermal paper must be used) Verify thermal paper sensitive side. Move 5000 Copyright© 2017 Ingenico 900017771 R11 000 07/0117 All rights reserved... - Page 31 28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35 Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre Copyright© 2017 Ingenico...
Need help?
Do you have a question about the Move 5000 and is the answer not in the manual?
Questions and answers
how do i reverse a pre authorisation
can i do cardless transactions
how do i disable the merchant copy on my terminal?
The provided context does not include specific instructions on disabling the merchant receipt on the Ingenico Move 5000 terminal. However, it mentions that for older models like the ICT250, receipt printing could be disabled through an admin menu by setting "RcptCopies" to 1. You may need to check the admin settings on the Move 5000 or consult the user manual or support for further guidance.
This answer is automatically generated
Does not work well with ATB cards
HOW TO MAKE A PAYMENT OVER THE PHONE.