Ingenico Isc480 - Payment Terminal Installation Manual

Power & Cable connections

Turn the terminal. There is one port on the back for power and communication. Connect the cable on the terminal. Connect the other end to the power supply unit. 3 Connect the power supply unit to the mains by the wall receptacle.

Swiping a Magnetic Stripe Card

The ISC480 device's magnetic stripe reader reads debit, credit, and all standard magnetic stripe cards.
Take care to ensure that the card is inserted in the correct manner (direction is marked on terminal). Slide the card from the rear to the front in a continuous motion for best results.

Smart Card Reader (SCR)

Take care to ensure that the card is inserted in the correct manner, chip facing up (direction is marked on terminal).

Stylus Pen Connection

Two ports at the rear side:

• Mini HDMI
• USB host

Insert the stylus connector into the ISC480 stylus port at the rear of the ISC480.

Place the stylus into the cradle on the left hand-side of the ISC480 device.

Contactless Reader

Bring the card firmly up to the 2t active zone above the display (at about 1cm). Keep the card close to the Reader during the transaction.

Signature Handling

The iSC480 can capture an electronic image of a customer's signature for transactions that require a signature and transmit to a host system. The signature area displays on the screen for transactions requiring a customer signature. Use the electronic stylus attached to the device.

Troubleshooting

Magnetic Card Reader Does Not Work Properly

1. When sliding the card through the reader, make sure that the magnetic stripe on the card is facing the ISC480 display screen (see Swiping a Magnetic Stripe Card).
2. Swipe the card at a faster or middle steady speed.
3. Inspect the magnetic stripe on the card to make sure it is not scratched or badly worn.
4. security tag deactivation system could disturb the magnetic card reader
5. To determine if the problem is with the card:
   1. If your host device has a magnetic stripe reader, try swiping the card there.
   2. If you have another working ISC480 device, try swiping the card there.

Device is not working

1. Make sure that the ISC480 connector is fully inserted into the back of the device.
2. Restart the device.
3. If you have another working ISC480 device, swap the devices to determine if the problem is with the device, cable, POS, or power supply.
4. If the ISC480 device is directly connected to a host, reset the host by turning it off and back on again.

Changes or modifications to this device not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
Any liquid spill under the custom cover must be removed right away.
The main port at the back must not be used to connect a standard video HDMI cable. Only connect cables provided by Ingenico.

Terminal Location

The ISC480 device may be mounted on a flat surface, wall, or customer stand (recommended).

Installing the privacy shield (option)

Do not place the ISC480 device on a PC monitor, adjacent to an electronically active security tag deactivation system, or near other sources of magnetic fields. The ISC480 device must be at least 12 inches away from an electronically active type of security tag deactivation pad. There are two types of security tag deactivation systems:

• An electronically active system sends out a powerful and potentially disruptive signal to deactivate the security tag. If the ISC480 device is placed too close to the system's pad, or placed above the pad, the signature capture files may be corrupted.
• A passive system is a permanent magnet type that does not send out a signal. This type does not affect the iSC480 device.

The device is designed to operate in the following environment:

• Operating temperature of 5°C to 45°C
• Operating humidity of 10% to 85% RH noncondensing

The terminal is intended for internal use only.

More Information

For more information on cleaning, troubleshooting, operating the device, features, specifications, accessories, the system menu, security, and downloading see the Ingenico iSC480 User Guide.

Your device fulfils current applicable PCI PTS security requirements.
Upon receipt of your terminal you should check for signs of tampering of the equipment. It is strongly advised that these checks are performed regularly after receipt. You should check, for example: that the keypad is firmly in place; that there is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment, the chip card reader or any other part of your terminal. Such checks would provide warning of any unauthorised modifications to your terminal, and other suspicious behaviour of individuals that have access to your terminal. Your terminal detects any "tampered state". In this state the terminal will repeatedly flash the message" Alert Irruption!" and further use of the terminal will not be possible. If you observe the "Alert Irruption!" message, you should contact the terminal helpdesk immediately. You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy. The terminal must never be put in or left at a location where it could be stolen or replaced by another device.

Positioning of the ISC480 on check stand must be in such a way to make cardholder PIN (Personal Identification Number) spying infeasible. Alternatively, the optional privacy shield should be installed as described in the dedicated section.
NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code.