Mailorder Transactions (Customer Not Present) - Ingenico iWL 25 Wireless Series User Manual

Terminal User Guide

Mailorder Transactions (Customer Not Present)

You must ensure that this option is enabled on your acquirers
Merchant Account.
Your terminal is pre-configured for Mailorder (Customer Not Present) transactions.
Mailorder transactions are performed without the customer or the card being
present. All card details must be manually entered so please take note of what
information will be asked for by your terminal. If supported by your acquirer and by
the card type taken, you will have the option of entering the CSC (Card Security
Code) and using the AVS (Address Verification Service).
The CSC is the last three digits of the number printed on the signature strip on the
back of the card. To use AVS checking, you will be prompted to input only the digits
from the customer's postcode and address.
For American Express cards there is a four digit Card Security
Code printed on the front of the card, any numbers on the
signature strip should be ignored.
The response from the acquirer will then give you the result of the security checks
to help you decide if you wish to continue with the transaction.
Mailorder - CSC/AVS Results
Please be aware that the CSC/AVS result is intended only to guide you in a decision
to void or confirm an already authorised transaction. Contact your acquirer for more
information and details of liability.
DATA MATCHED
AVS MATCH ONLY
CSC MATCH ONLY
DATA NON MATCH
NOT CHECKED
The data may not be checked if the service is not supported or if there is a
temporary system failure.
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Both the CSC and AVS data matches.
Only the AVS data matches.
Only the CSC data matches.
Neither the CSC nor AVS data matches.
The data was not checked.
iWL250 User Guide
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