Ingenico Desk5000 Quick Start Manual
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Ingenico Desk5000 Quick Start Manual

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Quick Start Guide
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Summary of Contents for Ingenico Desk5000

  • Page 1 Quick Start Guide Desk5000...
  • Page 2 Disclaimer Despite all the care given to this manual Chess pT International BV accepts no liability for damages resulting from any defect or error in this publication. The manual is expressly not intended to further interpretation or explanation of the terms and conditions.

  • Page 3: Table Of Contents

    Index Keys and functionality ........................... 6 Installing the Desk5000 with Magic Box ....................... 7 Installing the paper roll ..........................8 First things with the Desk5000 ........................10 Setup the connection method........................10 Activating the Desk5000 ..........................11 Terminal Language ............................14 Switching on and reboot ..........................
  • Page 4 Cash Advance ............................20 Reservation ............................20 Extra Reservation ..........................20 Payment after RSV (Reservation) ......................21 Card Check ............................21 Refund ..............................21 Original Credit............................21 Cancellation Menu ..........................21 Function Menu ............................22 Copy receipt............................22 Last Transaction ........................... 22 Totals Menu ............................

  • Page 6: Keys And Functionality

    Keys and functionality Paper roll Contactless compartment reader Contactless virtual LEDS Touch screen color display Shortcut Keys Function Key F1 F2 F3 F4 Stop Key Cancel Key Paper feed OK Key Contactless reader Cover of compartment is also the landing zone. Paper roll compartment Open to place a roll of paper.

  • Page 7: Installing The Desk5000 With Magic Box

    Installing the Desk5000 with Magic Box The Desk5000 is shipped with a Magic Box Follow the installation instructions shown below: The Ingenico Lane 5000 is delivered in a box. The box contains:  Terminal  The connection cable  The power adapter ...

  • Page 8: Installing The Paper Roll

    Installing the paper roll  Switch off the terminal prior to installing a paper roll  For best product performance, only use heat sensitized paper approved by Ingenico and supplied by your dealer  The use of non-approved paper is likely to damage the printer of your terminal...
  • Page 9  Insert the paper roll in the compartment following the directions shown on the below picture  Pull the paper up to the top of the terminal  Maintain the paper and close the lid  Press the top of the lid in the center as shown by the arrow, until it clips into position ...

  • Page 10: First Things With The Desk5000

    First things with the Desk5000 If your payment terminal comes pre-activated, you can skip this activation procedure. If your payment terminal is not activated yet, please make sure you have the activation code from your dealer. After powering on the terminal shows the Activation screen below when it’s not activated yet.

  • Page 11: Activating The Desk5000

    Activating the Desk5000 User Interaction Desk5000 Screen Press the ‘Activate Terminal’ option in the Activation code: ‘Activation menu’. Enter the Activation code and confirm with ‘OK’. Enter the activation code again and Confirmation code: confirm with ‘OK’. Confirm with ‘OK’ to enter the TMS...
  • Page 12 User Interaction Desk5000 The terminal will now activate over the Activating terminal chosen connection. Please Wait… When the terminal is successfully Terminal activated activated three beeps will be given with a notification on the display. Press the ‘OK’ button to perform the Perform Software Update? Software update.
  • Page 13 Setup Cash Register To install Cash Register User Interaction Lane5000 screen Press the ‘Settings Menu’ option Enter “Settings” password: in the Cash Register Menu. Enter settings password and confirm with ‘OK’. Change Connection Select Change Connection Confirm with ‘OK’ to configure Configure connection? connection None...

  • Page 14: Terminal Language

    Terminal Language The terminal can be set in English, Dutch, German or French. Press the ‘Function’ button on the keypad, then choose the following options: 1. Tech Menu 2. Settings Menu Enter ‘Settings’ password and confirm with the green ‘OK’ button ...

  • Page 15: Performing Transactions

    Performing Transactions By default, the terminal will perform Sale transactions. Start a transaction by pressing any numeric key or the ‘OK’ button when the terminal is in the idle screen. When the ‘Enter amount’ screen is shown, enter the transaction amount and press the ‘OK’...

  • Page 16: Reading The Card

    Reading the Card After a transaction is started, the cardholder presents his card. Depending on card capabilities and what is allowed this can be done via magstripe, chipcard or contactless. Contactless Chipcard Magstripe Magstripe The card can be read either from bottom to top or from top to bottom, with the stripe facing the terminal.

  • Page 17: Function Menu

    Function Menu Pressing ‘F4’ in the idle screen will open the Function Menu which has the regularly used functions bundled under a single menu. Press the F4 key on the screen Function Menu Copy Receipt Select ‘Copy Receipt’ to print a copy of the last transaction receipt. Last Transaction This function will display the result and date/time of the last performed transaction.

  • Page 18: Function Key

    Function Key Pressing the function key will open the menu structure of the terminal. The menu is divided in 4 categories:  Control Panel  Tech Menu  C-TAP  Kassa Menu Control Panel The Control panel is not accessible for the end user. Tech Menu TMS Session Creates a forced connection with the Terminal Management Server.

  • Page 19: Upload Log Files

    Upload Log Files User can upload log files from the terminal. In case a problem occurs the user will be able to upload log files before contacting the dealer. This will help to solve the issue. Manager Menu In this menu user is able to change the Manager password. To use this function a password is required to continue.

  • Page 20: C-Tap

    C-TAP Transaction Menu Payment This service allows cardholder to pay for the purchase of goods from merchant using his card. Merchant enters amount and presses the green ‘OK’ button. Merchant hands over terminal to cardholder. Read card: choose an option to pay (contactless/magstripe/chip card). Confirm by pressing the green ‘OK’...

  • Page 21: Payment After Rsv (Reservation)

    Payment after RSV (Reservation) Payment after reservation allows the merchant to finalize a payment using a previously obtained reservation. Enter amount and press the green ‘OK’ button. Enter authorization code and press the green ‘OK’ button. Enter token and press the green ‘OK’ button. Confirm by pressing the green ‘OK’...

  • Page 22: Function Menu

    Payment This function allows the card acceptor to cancel a previous payment. Enter amount and press the green ‘OK’ button. Enter Authorisation code and press the green ‘OK’ button. Enter token and press the green ‘OK’ button. Confirm cancellation by pressing the green ‘OK’ button. Wait for confirmation.

  • Page 23: Acquirer Menu

    Print Z-totals Prints out the totals from the moment the last z-total was printed. Totals will be reset after printing. Print Period Totals Current Retrieves and prints the current period totals from the acquiring/processing hosts. Previous Retrieves and prints the previous period totals from the acquiring/processing hosts. Previous &...

  • Page 24: Kassa Menu (Cash Register Menu)

    Kassa Menu (Cash Register Menu) Settings Menu In Cash Register Menu the settings can be changed and tested. Settings Menu is password protected. Enter settings password and press the green ‘OK’ button. Change Connection. Select Connection (None-Serial-TCP/IP), press the green ‘OK’ button. Follow the on-screen instructions Test Menu In this function the terminal can be tested.

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