Ingenico iWL250 User Manual
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Ingenico iWL250 User Manual

Mobile payment solution
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INGENICO iWL250
User guide
Version 7.30

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Summary of Contents for Ingenico INGENICO iWL250

  • Page 1 INGENICO iWL250 User guide Version 7.30...
  • Page 2 INGENICO iWL250 Table of content click on the section that interests you The terminal Card Initiating a Tree-diagram information transaction structure of the menus Description Back-up Considerations Additional of menus and for hotel measures information transactions and rental industries...
  • Page 3 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries The terminal The Nomad terminal is the perfect mobile payment solution for merchants who want to accept payments, regardless of their environment;...

  • Page 4: Terminal Description

    Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Terminal description Inserting the paper roll To open the terminal cover, lift the tab and push back the lid. Remove the empty paper roll.
  • Page 5 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Cellular signal icon The cellular signal icon is always displayed on the screen of the terminal and it indicates the strenght of the cellular signal depending on where you are located.
  • Page 6 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries The battery (more...) Indicator Electrical Charge level 81 - 100% 61 - 80% 41 - 60% 21 - 40% 1 - 20%...
  • Page 7 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Card information...
  • Page 8 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries USEFUL TIPS THE iWL250 TERMINAL CONTAINS : • A reader, located on the right side of the terminal, reads •...
  • Page 9 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries VERY IMPORTANT CHIP CARD A chip card must be inserted into the reader at the bottom of the terminal (chip facing up) and left there for the entire transaction.
  • Page 10 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Initiating a transaction...
  • Page 11 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Initiating a transaction To initiate THE DEFAULT transaction (SELECTED AT INSTALLATION OF THE TERMINAL) •...
  • Page 12 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Tree-diagram structure of the menus...
  • Page 13 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Main Menu Retailer Transaction Preauth* Retailer Transaction Purchase Preauthorization Reprint Purch. with tip Préautorisation* Tel/Mail Preauth* Configuration...
  • Page 14 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Description of menus and transactions...
  • Page 15 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Possible menus for your terminal Click on the menu that interests you and see the détailed transactions : •...

  • Page 16: Main Menu

    Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Main Menu (F1) key accesses the main menu where you can choose one of the following three options: Retailer •...
  • Page 17 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Purchase (more...) • Various types of PPC purchase transactions are possible : Payment using a single PPC Payment of balance using one to three PPCs - A balance payment transaction will accept a maximum of three PPCs at once.
  • Page 18 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Purchase (more...) - If a credit card is used for a combined PPC/credit card transaction, the merchant must check whether the cardholder has to sign the transaction slip (check whether the terminal prints a signature line on the slip) - The merchant is responsible for validating the content of the transaction slip in order to make sure...
  • Page 19 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Purchase (more...) When a purchase transaction is made using several PPCs, it is not possible to choose the amounts that will be debited from the PPCs.
  • Page 20 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Cancellation • This transaction enables you to cancel the total amount of a purchase, purchase with withdrawal, purchase with tip or purchase refund transaction in the current batch.
  • Page 21 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Refund • This transaction enables you to reimburse the customer’s account when the customer returns merchandise that was purchased by direct debit card payment or by using a credit card.
  • Page 22 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Preauthorization Menu NOTE : Optional function reserved for hotel and rental businesses. IMPORTANT •...
  • Page 23 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Telephone/Mail Preauthorization • This function is identical to the « Preauthorization », but mainly used in the hotel and rental industies to authorize reservations made over the phone or by mail.
  • Page 24 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Completion (more...) • During the completion of a «Telephone/Mail preauthorization with tip», complete the transaction by entering the total amount (including tip).
  • Page 25 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Refund • This function allows the merchant to credit a cardholder’s account for the refund of merchandise purchased through Accord D EPF with the same credit card.
  • Page 26 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Preauthorization • This transaction replaces the EPF purchase transaction when the merchant is unable to deliver goods to the customer within a short time.
  • Page 27 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Offline purchase • This transaction is used to complete an Accord D DPF preauthorization. •...
  • Page 28 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Prepaid Card Menu* Activation • This transaction enables the merchant to activate a PPC sold in-store before it is used by the customer. •...
  • Page 29 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Administration Menu Close batch • You must close the terminal batch at the end of each day in order to ensure that the full deposit of your transactions is made.
  • Page 30 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Transmit batch • This function allows you to transmit all «not confirmed» transactions to the Desjardins host (preauthorization completion, offline transaction, etc.).
  • Page 31 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Configuration Menu Term config • This function is used by the technician, or upon the request of technical support. Technician •...
  • Page 32 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Considerations for the hotel and rental industries...
  • Page 33 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Preauthorization Reservation - status check • Whether a reservation is made over the phone or in person, a preauthorization may protect you against fraudulent use of a credit card.
  • Page 34 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Extended service or higher than estimated spending • As with the current procedure, if the amount used for preauthorization is no longer sufficient to cover the final bill, an additional authorization is necessary.
  • Page 35 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Back-Up Measures...
  • Page 36 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Procedure in the event of a failure or outage When a debit card or credit card transaction is declined, always follow the prompts displayed on the terminal. In the event of terminal failure: Debit card •...
  • Page 37 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Manual transactions with a magnetic stripe credit card To perform a manual transaction: •...
  • Page 38 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Additional information...
  • Page 39 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Retention period for transaction records (Magnetic stripe and chip) For transactions performed with debit, Visa credit, MasterCard credit or American Express credit cards, you must keep the transaction records in a secure location for a period of 24 months.
  • Page 40 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Fraud prevention tips (more...) Protect your customers’ information • File credit and debit card transaction receipts in a secure location. Do not keep payment card information in your files.
  • Page 41 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Credit Card Identification Features Card number: The card number consists of 16 digits and must be clear, easy to read and consistent.
  • Page 42 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries Credit Card Identification Features (more...) Hologram: The hologram may be located either on the front or the back of the card.
  • Page 43 Tree-diagram Description Considerations Card Initiating a Back-up Additional The terminal structure of of menus and for hotel and information transaction measures information the menus transactions rental industries WEB SITE www.monetico.ca BUSINESS CUSTUMER SERVICE Montreal : 514 397-4450 Toll free : 1 888 285-0015 TECHNICAL SUPPORT FOR POS TERMINALS Montreal : 514 281-2880 Toll free : 1 800 363-3514...

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