Related Manuals for Ingenico 5110
Summary of Contents for Ingenico 5110
- Page 1 INGENICO 5110 & 7910 TERMINAL SUPPLEMENTARY TERMINAL OPERATOR GUIDE v2.59 EFTPOS PLUS & EFTPOS MOBILE Commonwealth Bank of Australia EPEMV2.59.0408 ABN 48 123 123 124...
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Page 2: Table Of Contents
OTALS EPORT Important Notes This guide is to be used as a supplementary guide to the existing Ingenico 5110 Terminal Operator Reference Guide V2.0. This guide outlines the additional functionality now available on the Ingenico 5110 and the Ingenico 7910 terminals. -
Page 3: Eftpos Mobile - Using The Terminal
EFTPOS MOBILE – using the terminal The EFTPOS MOBILE terminal is an Ingenico 7910 device. It operates on the Optus GPRS network and allows you to capture credit and debit card transactions electronically. Charging the battery To recharge the EFTPOS MOBILE battery, plug the external power supply cable into the terminal via the connector located at the top of the terminal (as shown in figure below). -
Page 4: Switching The Terminal On And Off
Processing transactions For instructions on how to process debit and credit card transactions please refer to the Ingenico 5110 Terminal Operator Reference Guide provided. Pages 10-18 of the guide cover purchase, cash out, refund and “Store and Forward” transactions. However, please note that the Currency Conversion service outlined in these pages is not available on the 7910 EFTPOS MOBILE terminal. -
Page 5: Multi-Merchant
Multi-merchant Multi-merchant processing allows a number of merchants to operate using the same terminal and each merchant’s transactions will be credited directly to their own nominated bank account. Alternatively, multi-merchant processing can be used by a single merchant who needs to separate business activities. Multi-merchant functionality is available on both the EFTPOS PLUS and EFTPOS MOBILE terminals. -
Page 6: Pre-Authorisation
Pre-authorisation How to perform a pre-authorisation transaction on a credit card Pre-authorisation is only available for credit card transactions on the EFTPOS PLUS and EFTPOS MOBILE terminals. A pre-authorisation transaction checks that there are funds available on the customer’s credit card and puts a hold on these funds. -
Page 7: Completing A Pre-Authorisation Transaction
The Merchant Copy of the pre-authorisation receipt will print and ask APPROVED for the customer’s signature. WITH SIGNATURE Get the customer to sign the receipt. PRINTING PLEASE WAIT Select YES if their signature matches the one on the back of the credit SIGNATURE REQUIRED card. - Page 8 This prompt appears if you have currency conversion activated on $X.XX your terminal and the card swiped is an overseas card in a currency EXCH RATE X.XXXX that the terminal has an up-to-date exchange rate for. $XX.XX <CCC> is the 3 digit currency code, e.g. USD for American dollars. In accordance with international card scheme rules you must give SELECT 1=AUD...
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Page 9: Tipping
Tipping Tipping can be enabled on both the EFTPOS PLUS and EFTPOS MOBILE terminals. Tipping will allow your customers to add a tip (gratuity) to the sale amount when paying with a debit, credit or charge card (American Express, Diners or JCB). The process for adding tips to debit card transactions is different to that for credit and charge cards so please read the following instructions carefully. -
Page 10: Processing Credit And Charge Card Tip Transactions
Process the credit or charge card transaction using the normal purchase transaction process (refer to the Ingenico 5110 Terminal Operator Reference Guide). If your customer writes a tip amount onto your Merchant Copy of the purchase receipt, you will need to follow the steps below to add the tip to the original purchase amount and ‘complete’... - Page 11 Enter Manager Password and press OK. MANAGER PASSWORD ****** ENTER CODE & OK Select 1 Add Tips. 1. ADD TIPS 2. ST STORED TRANS 3. BATCH UPLOAD MORE Enter the ‘Tip No’ (Tip Number) from the purchase receipt and press ENTER TIP NO.
- Page 12 Batch Upload After completing your credit and charge card tip transactions you must perform a Batch Upload to ensure that your tip transactions are sent to the Bank so that they will be included in your end-of-day settlement. Tip transactions will remain in your terminal (even after settlement) for a period of up to 36 hours waiting for a Batch Upload to be completed.
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Page 13: Tip Menu Functions
Tip menu functions There are 5 options to choose from in your terminal’s Tip Adjustments menu. Menu Item Functionality This option allows you to add your customer’s tip (or change a tip that 1. ADD TIPS has been incorrectly added) to the credit or charge card transaction. 2. -
Page 14: Tip Reporting
Tip Reporting Tipping Transaction List Tip Transaction List The Tipping Transaction List will print all credit and charge card transactions stored in the terminal that are able to have tips added. COMMONWEALTH BANK EFTPOS This report can be printed to confirm that you have adjusted your RETAILER NAME tips correctly prior to completing the Batch Upload. -
Page 15: Shift Totals Report And Cumulative Totals Report
Shift Totals Report and Cumulative Totals Report Debit card transactions with tips are sent directly to the Bank at the time the purchase transaction is processed. This means that debit card transactions and debit card tips will appear on the Shift Totals and Cumulative Totals Reports immediately after the transaction is processed (i.e. - Page 16 1800 022 966 24 hours, 7 days commbank.com.au...