Refund Transaction - Ingenico 5100 Operating Manual

SKYZER TECHNOLOGIES
4.5

REFUND TRANSACTION

The terminal can be used to refund a previous sale. If it is necessary for a
cardholder to return goods then the terminal can be used to give the
cardholder a REFUND. This transaction transfers funds from the merchant's
account to the cardholder's account.
To perform a REFUND transaction, follow the steps below:
NOTE: The merchant requires a Merchant Refund Card to perform a refund
transaction.
Step Terminal Display Description
1.0 PAYMARK EFTPOS PAYMARK PAYMARK PAYMARK EFTPOS EFTPOS EFTPOS
PUR PUR PUR PUR CASH CASH CASH CASH
2.0 MERCHANT CARD MERCHANT CARD MERCHANT CARD MERCHANT CARD
AWAITING MER AWAITING MER PIN
3.0 AWAITING AWAITING MER MER
MERCHANT PIN? MERCHANT PIN? MERCHANT PIN? MERCHANT PIN?
4.0
5.0 SWIPE OR SWIPE OR SWIPE OR SWIPE OR
INSERT CARD INSERT CARD INSERT CARD INSERT CARD
REFUND AMOUNT? REFUND AMOUNT?
6.0 REFUND AMOUNT? REFUND AMOUNT?
AWAITING ACCOUNT AWAITING ACCOUNT AWAITING ACCOUNT AWAITING ACCOUNT
7.0
ACCOUNT ACCOUNT ACCOUNT ACCOUNT
8.0
CHQ CHQ CHQ CHQ SAV SAV SAV SAV
AWAITING PIN AWAITING PIN AWAITING PIN AWAITING PIN
9.0
For PIN Entry Transaction
PIN OR ENTER PIN OR ENTER PIN OR ENTER PIN OR ENTER
10.0
**** **** **** ****
INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE
Select desired transaction.
RFND RFND RFND RFND
Example: Press CR key to select a refund transaction.
Swipe the Merchant Card.
PIN Terminal waits on the Merchant Pin
PIN PIN
Key in the Merchant PIN followed by ENTER key on the pinpad
Swipe or Insert the cardholder's card.
Enter the refund amount followed by the ENTER key
$XX.XX $XX.XX
$XX.XX $XX.XX
The terminal waits for the cardholder to select the account type on the pinpad.
$XX.XX $XX.XX $XX.XX $XX.XX
The pinpad will prompt for account selection. Ask the cardholder to select
their account type.
CR CR CR CR
Example: CR
The terminal waits for the cardholder to key in the PIN on the pinpad.
The Pinpad will prompt for the PIN entry. Ask the cardholder to key in their PIN and
proceed with step 11.0
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