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Summary of Contents for Ingenico 5100
- Page 1 QUICK REFERENCE GUIDE Ingenico This Quick Reference Guide will guide you through understanding your terminal’s functionality and navigation, and will help you with troubleshooting.
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Page 2: Table Of Contents
Retail and Restaurant APPLICATION Chase Paymentech’s INGU32V406 TERMINALS Ingenico 5100 Ingenico 7780 Contents GETTING STARTED Available Transaction Types ..... 3 Cashier/Server Management . -
Page 3: Available Transaction Types
Available Credit Transactions To initiate Transaction Credit Sale* A sale transaction using a credit Swipe the card Types card; the card may or may not be present. and then select CREDIT CARD. Your terminal Or, select CREDIT CARD supports various and then select transaction types. -
Page 4: Cashier/Server Management
Available Debit Transactions To initiate Transaction Debit Sale A sale transaction using a debit card Select DEBIT Types and PIN; the card must be present. CARD and then select SALE. Continued Debit Return Perform a debit return to refund Select DEBIT Your terminal money to a cardholder’s account from CARD and then... -
Page 5: Available Reports
Available Reports: Main Menu Reports Select REPORTS to launch the Report menu. Detail Report Prints detail information for each transaction and a A report is like a totals summary for each card type and issuer. snapshot in time of Totals Report Prints totals by card type and card issuer. business activities. -
Page 6: Gift Card Transaction Types (Opt.)
Gift Card Gift Card Transactions (Optional) To initiate Transaction Issuance Adds value to the gift card account. Select GIFT Types (Opt.) This transaction can be used to issue and CARD and then activate a new card, or to reload an active card select with incremental value. -
Page 7: Navigating Your Terminal
A Settlement operation is used to close the current batch and the Batch open a new batch for logging and accumulating transactions. Your Ingenico terminal uses a Terminal Capture System (TCS), Your transactions must meaning it stores transactions throughout the day and sends be “settled”... -
Page 8: Prompt Q&A
Prompt Prompt Description/Action Q&A 1. MERCH 1 For multi-merchant terminals, press the number assigned to the desired 2. MERCH 2 While navigating merchant. 3. MERCH 3 through transactions, ENTER LAST 4 Key the last 4 digits of the card you’ll find that some number and press [ENTER] (the DIGITS OF CARD# prompts aren’t as clear... -
Page 9: Avs Response Codes
AVS Response Code Description VISA MC AMEX Disc. Codes Match - Address and 9-digit ZIP code The Address Verification Match - Address and ZIP code System (AVS) is a (for Discover, address only feature that adds fraud matches) protection on card-not-... -
Page 10: Common Error Codes
Common Error Code Description Action Error BATCH NEAR The batch capacity of Complete the Codes the terminal is nearly transaction and settle full. as soon as possible. SETTLE BATCH PRESS ENTER In the event that your terminal displays CHECK PINPAD The terminal is Verify that the PIN pad an error, refer to these... - Page 12 POS-0501 04/12 ©2012, Chase Paymentech Solutions, LLC. All rights reserved.
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