IBM TS7650G User Manual page 177

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ProtecTIER Service Menu running on rasap1
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1) ProtecTIER Configuration (...)
2) Manage ProtecTIER services (...)
3) Health Monitoring (...)
4) Problem Alerting (...)
5) Version Information (...)
6) Generate a service report
7) Generate a system view
8) Update ProtecTIER code
E) Exit
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>>> Your choice?
4. Select Generate a service report. Type the corresponding number and press
<enter>. The following output is displayed:
Your choice? 6
Begin Processing Procedure
Please choose a profile:
1) Default - Collects all system information reports and all log
files from the either the last 4 days, or a maxiumum of 10 file
entries, whichever comes first
2) Performance - Used to troubleshoot performance-related issues
3) Deduplication - Used to troubleshoot deduplication-related issues
4) Basic - Used when customer has an issue that requires a quick
problem determination
5) Monitoring - Used in cases where Support provides frequent summaries
on the system's health and behavior
6) Full - Collects all system information reports and all log files
in their entirety
7) Systemview - Collect system information required to generate the
system view html output
8) Coredump - Collects the vmcore dumps from the system
q) Quit
Choose:
5. Choose a profile from the options displayed. Type the corresponding number
and press <enter>. The following output is displayed:
Choose: 1
Please choose from what date to collect log files: ('q' to quit)
Choose: [YYYYMMDD]
6. Enter the date range to filter the report data. Type the start date in the format
specified [YYYYMMDD] and press <enter>.
7. Type the end date in the format specified [YYYYMMDD]. The following example
output is displayed:
Choose: [YYYYMMDD] 20110401
Please choose until what date to collect log files: ('q' to quit)
Choose: [YYYYMMDD] 20110410
8. Press <enter>. The service report is generated according to the chosen profile
and a series of prompts are then displayed.
9. Complete the prompts as they appear:
a. Please specify the customer name (less than 10 characters or digits)
Type your customer name and press <enter>.
b. What is the operating system running on the host ? Type the operating
system running on the host and press <enter>.
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Chapter 16. Reporting