Undocumented Problems; Service Bulletins - Lenovo x3650 M5 Installation And Service Manual

Many configuration problems are caused by loose power or signal cables or incorrectly seated
adapters. You might be able to solve the problem by turning off the server, reconnecting
cables, reseating adapters, and turning the server back on. For information about performing
the checkout procedure, see "About the checkout procedure" on page 68. For information
about configuring the server, see Chapter 2 "Configuration information and instructions" on
page 43.
Step 6. See controller and management software documentation.
If the problem is associated with a specific function (for example, if a RAID hard disk drive is
marked offline in the RAID array), see the documentation for the associated controller and
management or controlling software to verify that the controller is correctly configured.
Problem determination information is available for many devices such as RAID and network
adapters.
For problems with operating systems, software, or devices, go to http://www.lenovo.com/support.
Step 7. Check for troubleshooting procedures and RETAIN tips.
Troubleshooting procedures and RETAIN tips document known problems and suggested solutions.
To search for troubleshooting procedures and RETAIN tips, go to http://www.lenovo.com/support.
Step 8. Use the troubleshooting tables.
See "Troubleshooting by symptom" on page 81 to find a solution to a problem that has identifiable
symptoms.
A single problem might cause multiple symptoms. Follow the troubleshooting procedure for the
most obvious symptom. If that procedure does not diagnose the problem, use the procedure for
another symptom, if possible.
If the problem remains, contact an approved warranty service provider for assistance with
additional problem determination and possible hardware replacement. To open an online service
request, go to http://www.ibm.com/support/entry/portal/Open_service_request. Be prepared to
provide information about any error codes and collected data.

Undocumented problems

If you have completed the diagnostic procedure and the problem remains, the problem might not have been
previously identified. After you have verified that all code is at the latest level, all hardware and software
configurations are valid, and no light path diagnostics LEDs or log entries indicate a hardware component
failure, contact an approved warranty service provider for assistance.
To open an online service request, go to http://www.ibm.com/support/entry/portal/Open_service_request.
Be prepared to provide information about any error codes and collected data and the problem determination
procedures that you have used.

Service bulletins

Lenovo continually updates the support website with the latest tips and techniques that you can use to solve
problem that you might have with the System x3650 M5 server.
To find service bulletins that are available for the System x3650 M5 server, go to
http://www.lenovo.com/support and search for 5462, and retain.
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Chapter 3 Troubleshooting
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