Optional-Device Problems - Lenovo x3650 M5 Installation And Service Manual

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
• Go to the support website at http://www.lenovo.com/support to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Symptom
Unable to wake the server
using the Wake on LAN feature.
Log in failed by using LDAP
account with SSL enabled.

Optional-device problems

Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
• Go to the support website at http://www.lenovo.com/support to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Symptom
An optional device that was
just installed does not work.
An optional device that worked
previously does not work now.
90
Lenovo System x3650 M5 Installation and Service Guide
Action
1. If you are using the ML2 network adapter and the server is connected to the
network using slot 3 connector, check the system-error log or IMM2 system
event log (see "Event logs" on page 75), make sure:
a. FAN1 and FAN2 are running in standby mode if ML2 adapter is installed..
b. The room temperature is not too high (see "Server features and
specifications" on page 7).
c. The air vents are not blocked.
d. The air baffle is installed securely.
2. Reseat the ML2 network adapter (see "Removing an adapter" on page 185 and
"Replacing an adapter" on page 189).
3. Turn off the server and disconnect it from the power source; then, wait 10
seconds before restarting the server.
4. If the problem still remains, replace the dual-port network adapter.
1. Make sure the license key is valid.
2. Generate a new license key and log in again.
Action
1. Make sure that:
• The device is designed for the server (see http://www.lenovo.com/us/en/
serverproven/).
• You followed the installation instructions that came with the device and the
device is installed correctly.
• You have not loosened any other installed devices or cables.
• You updated the configuration information in the Setup utility. Whenever
memory or any other device is changed, you must update the configuration.
2. Reseat the device that you just installed.
3. Replace the device that you just installed.
1. Make sure that all of the cable connections for the device are secure.
2. If the device comes with test instructions, use those instructions to test the
device.
3. If the failing device is a SAS/SATA device, make sure that:
• The cables for all external SAS and SATA devices are connected correctly.
• The last device in each SAS and SATA chain, or the end of the SAS and
SATA cable, is terminated correctly.