Troubleshooting; Hardware Troubleshooting - Fujitsu PRIMERGY TX120 User Manual

9.2 Troubleshooting

This section explains the resolutions when the server is not running properly or when
error messages are displayed. For each situation, refer to the following.
• Hardware problems "9.2.1 Hardware Troubleshooting" (pg.173)
• Error messages "9.2.2 Error Messages" (pg.175)
• Software problems "9.2.3 Software Troubleshooting" (pg.180)
If the problem is not resolved after performing troubleshooting, contact an office listed in the "Contact
Information" of "Start Guide". When contacting your maintenance engineer, refer to "9.8.1 Contacting
Maintenance Support" ( pg.198) and collect the required information.
Information for PRIMERGY
For the latest information on PRIMERGY, update modules, drivers and the software, refer to the Fujitsu
PRIMERGY website.
http://www.fujitsu.com/global/services/computing/server/ia/driver/
Regarding BIOS and firmware, contact to Fujitsu Support Office. Refer to the website below.
http://www.fujitsu.com/global/contact/computing/PRMRGY_index.html

9.2.1 Hardware Troubleshooting

This section explains hardware related troubleshooting. Check the following if the server does not
operate properly or a failure is suspected. For optional devices, refer to the manual for each optional
device.
Server
The server does not power on, or the power LED on the front of the server
does not light up
Check to see whether the power cable is properly connected to the outlet. For instructions on connecting
the power cable, refer to "Start Guide".
The access LED does not light up
The server may be damaged. Contact an office listed in the "Contact Information" of "Start Guide".
When contacting your maintenance engineer, refer to "9.8.1 Contacting Maintenance Support"
( pg.198) and obtain the required information.
An error message is displayed
Handle the error message by referring to "9.2.2 Error Messages" ( pg.175).
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