Before You Contact The Scanner Service Provider - Fujitsu fi-7140 Operator's Manual

Chapter 7 Troubleshooting

7.4 Before You Contact the Scanner Service Provider

Please check the following items before contacting your
FUJITSU scanner dealer or an authorized FUJITSU scanner
service provider.
General
Item
Scanner model
name Example: fi-7240
For details, refer to
Labels" (page
Serial No.
Example: XXXX000001
For details, refer to
Labels" (page
Date of manufacture
Example: 2015-05 (May 2015)
For details, refer to
Labels" (page
Date of purchase
Symptom
Frequency of
trouble
Warranty
Options used
Example: fi-718PR
For details, refer to
167).
Findings
"7.5 Checking the Product
121).
"7.5 Checking the Product
121).
"7.5 Checking the Product
121).
"A.4 Scanner Options" (page
Error Status
■
Computer Connection Issues
Item
Operating system
(Windows)
Error message
Interface
Example: USB interface
Interface controller
■
Feeding Issues
Item
Paper type
Main purpose of use
Date of last cleaning
Date of consumable
replacement
Operator panel
status
Scanner
Overview
Findings
How to Load
Documents
How to Use the
Operator Panel
Various Ways to
Scan
Daily Care
Findings
Replacing the
Consumables
Troubleshooting
Operational
Settings
TOP
Contents
Index
Introduction
Appendix
Glossary
119