Before You Contact The Scanner Service Provider; General; Error Status - Fujitsu fi-6800 Operator's Manual

Chapter 7 Troubleshooting
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7.4 Before You Contact the Scanner Service Provider

Please check the following items before contacting your
FUJITSU scanner dealer or an authorized FUJITSU scanner
service provider.

General

Item
Scanner model
name Example: fi-6400/fi-6800
To find out the scanner model name, refer to
Checking the Product Labels" (page
Serial No.
Example: 000001
To find out the Serial Number, refer to
Checking the Product Labels" (page
Manufacture Date
Example: 2009-09 (September 2009)
To find out the date of manufacture, refer to
Checking the Product Labels" (page
Date of purchase
Symptom
Frequency of
trouble
Do you have
warranty for this
product?
Name of option
product used Example: fi-680PRF
For more details about the options, refer to
Scanner Options" (page
Findings
"7.5
130).
"7.5
130).
"7.5
130).
"A.4
188).

Error Status

■
Computer connection issues
Item
OS version
(Windows)
Error message
Interface type
Example: USB interface
Interface controller
type Example: Adaptec SCSI Card AHA-2940AU
■
Feeding issues
Item
Type of document
Main purpose of use
Last date of
cleaning
Date of consumable
replacement
operator panel
status
Introduction
Scanner
Overview
Findings
How to Load
Documents
How to Use
the Operator
Panel
Various Ways
to Scan
Daily Care
Findings
Replacing
Consumables
Troubleshooting
Operational
Settings
TOP
Contents
Index
Appendix
Glossary
128