Basic Voice Mail; Optional External Messaging Systems; Hardware Summary; Features - Mitel Inter-Tel 5000 Installation And Maintenance Manual

Basic Voice Mail

With applicable licensing, Inter-Tel's Basic Voice Mail (BVM) provides four or eight ports of voice
messaging on the Inter-Tel CS-5200 and CS-5400 platforms and up to 16 ports on the CS-5600.
For comprehensive details about BVM, refer to the Inter-Tel 5000 Features and Programming
Guide (part no. 580.8006).

Optional External Messaging Systems

For increased capacity and additional functionality, the customer may want to replace the BVM
with a Voice Processing Unit (VPU) or an Enterprise Messaging (EM) system. VPU and EM
systems can be installed on any or all nodes in the network.
EM is an optional, external system that unifies communication and messaging by providing
access to voice mail, fax, and e-mail messages in the user's mailbox. In addition, EM provides
automatic speech recognition (ASR) capabilities and built-in UM features. EM runs on the
Windows 2000 operating system. For more detailed information, refer to the Enterprise
Messaging Installation Manual, part no. 780.8006.
VPU is an optional, external system that provides integrated voice processing (voice mail,
automated attendant, hunt group announcement and overflow, optional Fax-On-Demand,
buffered SMDR, Record-A-Call, Unified Messaging, etc.). The VPU is housed in a separate unit
that is cabled to the Inter-Tel 5000 Base Server. For more detailed information, refer to the
Voice Processing Unit Installation Manual, part no. 835.2890.
Both the EM and VPU systems allow a caller to leave on a local system a message addressed
to a mailbox located on a different system in the network. The VPU and EM each has its own
internal message queue, similar to a mailbox's message queue, and stores messages until they
can be delivered.
NOTE

Hardware Summary

The
for optimal system performance and defines hardware and software specifications. The scope
of the chapter includes specifications of the chassis, the compact flash-type Inter-Tel memory
card, expansion modules, endpoints, and interfaces for peripheral equipment.

Features

Inter-Tel features support the customer's communication goals with a combination of leading-
edge technology and reliable software performance. In each of its three systems, the Inter-Tel
5000 platform delivers reliable and innovative call processing and communication options.
Whether dialing an intercom number or forwarding a voice mail message to an e-mail address,
Inter-Tel features provide a dependable solution.
The Inter-Tel 5000 provides software wizards to streamline and simplify configuration,
networking, and installation processes. Built on a stable base of system control, trunking, and
networking features, the Inter-Tel 5000 platform maintains performance with a variety of
diagnostic features. Hunt group applications, Attendant and Administrator features, and
numerous endpoint features for the end-user combine to create a satisfying user experience.
For comprehensive descriptions and feature operating instructions, see the
chapter, and refer to the Inter-Tel 5000 Features and Programming Guide (part no. 580.8006).
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Inter-Tel 5000 Installation Manual – Issue 2.4, May 2008
The optional Voice Processing Unit Networking feature is required to use Voice
Processing Nodes. Refer to the Inter-Tel 5000 Features and Programming Guide
(part no. 580.8006).
Specifications chapter identifies preinstallation requirements and environmental parameters
Chapter 3: Product Description
Basic Voice Mail
Specifications
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