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Mitel 1000 Owner's Manual

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Owner's Manual
Rev 1
Feb 08
1

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Summary of Contents for Mitel 1000

  • Page 1 Owner’s Manual Rev 1 Feb 08...

  • Page 2: Table Of Contents

    Important Safety instructions..........4 FCC Information..............6 Basic Requirements............... 8 Using this Document.............. 9 Getting to know your Mitel 1000 ......... 10 Parts Check ................10 Front Panel ................10 Connecting your Mitel 1000..........11 Digital Cordless phone range..........11 Connecting Desk Phones............
  • Page 3 Programming Additional System Options ......48 Using the Cordless Telephone..........49 Additional features ............... 57 Safety precautions: .............. 61 Configuring Your Mitel 1000 via the Desk Phone....63 To enter system programming ..........63 System Setup Options............63 Using Voicemail..............74 Programming Additional System Options ......

  • Page 4: Introduction

    & cordless handsets and access the latest in ‘Voice over IP’ services while also having the ability to use your existing phone lines. This User Guide will show you how to setup and use connect Mitel 1000 phone system. Conformance This equipment is designed for use in the United States.

  • Page 5: Save These Instructions

    • The power socket outlet must be located near the product and must be easily accessible to allow plugging/unplugging. • Do not allow anything to rest on the power cord. Do not locate this product where persons walking on it will abuse the cord. •...

  • Page 6: Fcc Information

    FCC Information This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA. On the exterior of the cabinet of this equipment is a label that contains, among other information, a product identifier in the format US:LKCMF01BSIGMA If requested, this number must be provided to the telephone company.
  • Page 7 Toll Restriction and Least Cost Routing Equipment The software contained in Mitel 1000 to allow user access to the network must be upgraded to recognize newly established network area codes and exchange codes as they are placed into service.

  • Page 8: Basic Requirements

    - please do not open the equipment case. Basic Requirements In order to use all the features of the AccessLine Digital Phone Service and the Mitel 1000 system, you must have the following: • Broadband Internet access •...

  • Page 9: Using This Document

    Using this Document Notational conventions Acronyms are defined the first time they appear in the text. The term LAN refers to a group of Ethernet-connected computers at one site. Typographical conventions Italic text is used for items you select from menus and drop-down lists and the names of displayed web pages.

  • Page 10: Getting To Know Your Mitel 1000

    Your package should arrive containing the following: Front Panel The front panel contains a ‘Page’ button and lights called Light Emitting Diodes (LEDs) that indicate the status of the Mitel 1000. Pressing the ‘Page’ button rings all the cordless handsets registered to the Mitel 1000.

  • Page 11: Connecting Your Mitel 1000

    Digital Cordless phone range The Digital Cordless phones have a range of 650ft outdoors when there is a clear line of sight between the Mitel 1000 and the handset. When there is no clear line of sight between the handset...

  • Page 12: Connecting Desk Phones

    Thick stone walls will severely affect the range. symbol on your handset indicates when you are in range. If you move too far away from the Mitel 1000 during a call your phone will sound an alert tone and will flash.

  • Page 13: Connecting Your Existing Phone Line

    Connecting your Existing Phone Line You may connect up to 2 existing phone lines (called CO lines) into the Mitel 1000. This is generally done when you first receive the system and are in the process of porting the phone number on that line to AccessLine.
  • Page 14 Mitel 1000 you can do so by having your electrician run telephone cable and install telephone jacks. Your electrician will need to refer to the table below when running phone wires. Four wires are needed to connect the Desk Phones...

  • Page 15: Wall Mounting The Mitel 1000

    Wall Mounting the Mitel 1000 The Mitel 1000 base unit can be wall mounted. You can print this page and use it as a template for locating the wall mounting screws supplied 1 to 1 Template (Letter size paper )

  • Page 16: Desk Phone Connections (Underside Of Phone)

    Desk Phone connections (underside of phone) Handset connector Line cord connector Data Port Headset Port...

  • Page 17: Attaching The Desk Phone Desk Plinth

    Attaching the Desk Phone desk plinth The desk plinth allows you to mount the Desk Phone at two angles. Wall mount Plinth position Plinth position 35° Plinth position 20 ° Wall-mounting a Desk Phone The phone plinth is inverted on the base to wall mount the phone. Locate, drill and plug the 2 screw locations as shown below.

  • Page 18: Power Fail Telephone

    Power Fail Telephone Connect a standard analogue telephone to the Power Fail connector. When the Mitel 1000 is switched off the optional CO line (Line 3) is switched through to this phone and you can make and receive calls on it...

  • Page 19: Using Your Mitel 1000 Phone System

    System Description • The Mitel 1000 comes equipped with 2 IP Trunks • The Mitel 1000 can also accommodate up to 2 CO lines (traditional phone lines). • The Mitel 1000 system can accommodate 4 wired Desk Phones, as well as 4 cordless sets.
  • Page 20 Getting Started This section of your Owner’s Manual is your guide to using the Mitel 1000 system and its features. It also explains how to program system settings using your Desk Phone. Read the section ‘System Desk Phone’ on Page 21 to understand how to operate the menus and use the other features of your Desk Phone.

  • Page 21: System Desk Phone

    Introduction to your system Desk Phone The system Desk Phones are highly featured display telephones for use with your Mitel 1000 system. It features a 4-line display that contains prompts and menus with selectable options. This unique menu-driven interface makes the system simple to use, and no codes are needed to program and activate features.
  • Page 22 When you make an internal call, the extension number you dial is displayed. If the extension has been programmed with a name, the name is displayed. The call duration is also displayed. You can display caller numbers (or names) on your Desk Phone display.
  • Page 23 When you are scrolling through menus pressing the C key steps back to the previous level menu. If you are entering digits before lifting the handset, or entering text, pressing the C key deletes the last digit on the display. Using the Keypad The Keypad can be used to enter digits when dialing or text when programming names or messages.
  • Page 24 To adjust the handset receiver volume, press the Volume Key when in Handset Mode. To adjust the ringing volume, press the Volume Key when the Desk Phone is ringing. The Volume level increases/decreases by one step for every press of the Volume Key. Note Using the Mute Key The Mute Key can be pressed when you are using the handset or in...
  • Page 25 Select the required option – ‘Set auto answer’ or ‘Cancel auto answer’, to set and cancel the Automatic answer mode respectively. Press the Speakerphone Key to finish programming. To program a feature onto a programmable key on your extension You may re-program any or all of the 4 Programmable Keys located on the Desk Phones (that are not used as line keys) .

  • Page 26: Desk Phone- Basic Call Features

    Making and Answering Calls Making an external call. With AccessLine Digital Phone Service and the Mitel 1000 you have the ability to use two kinds of phone lines. The service comes equipped with 2 IP Trunks to place calls over. Optionally, you may choose to plug in up to 2 CO Lines (traditional phone lines) that you purchase from any phone company or already have.
  • Page 27 Speed Dial list Each extension can program up to 30 Individual Speed Dial numbers. You can also program 99 system speed dial numbers and names. Users of the system can access the system speed dial numbers, provided they are not restricted from dialing the number because of their Class of Service.
  • Page 28 Enter the first letter of the name or scroll through the entries to find the entry you want. When you have selected the number or name you want a free line is automatically selected and the number is then dialed. If some numbers are entered without names they are presented at the end of the list.
  • Page 29 To transfer a call to an external number There are 2 different ways to transfer a call to an external number. One method uses the Mitel 1000 and the other method uses the AccessLine Network. The key differences between the two...
  • Page 30 4. When the call is answered, you can go back and forth between both calls. Select the ‘Return and hold’ option on the display each time you want to swap to the other call. Re-Directing calls This allows you to re-direct a call that is ringing at your Desk Phone. To re-direct a call ringing at your extension When a call is ringing at your Desk Phone, select ‘Re- Direct the call’...
  • Page 31 It is possible that an extension may misuse the External Forward facility. The default setting is that no extension is allowed to set the WARNING facility. Once set the Idle Menu will show the option ‘Cancel Forward’. To cancel the forwarding, select ‘Cancel Forward’. Broken tone will be heard at your extension until all call forwarding is cancelled.
  • Page 32 It is possible that an extension may misuse the External Forward facility. The default setting is that no extension is allowed to set the facility. WARNING When ‘Forward when busy’ is enabled on an extension to Forward to an external number, external incoming calls will Forward but internal calls will not.
  • Page 33 To cancel a Forward on No Answer forwarding From the Idle Menu, press the Scroll Down Key ( ) until ‘Extension Forward’ is displayed Select ‘Forward on no answer’. The forwarding is automatically cancelled and the display returns to the Idle Menu.

  • Page 34: Additional Call Features

    Select a free line and dial the external number. When the call is answered, select ‘Conference’ on the display. An external conference call ties up two CO lines. If your system only has 2 lines, incoming calls will get a busy signal until the transferred call has cleared.
  • Page 35 Call Pick-up This feature allows the user to pick up any call, ringing at another extension. These calls include Internal calls External calls CLI Routed calls Incoming ringing calls routed to a single extension To pick up a call ringing at another extension From the Idle Menu, select the ‘Call Pick-Up’...
  • Page 36 If an attempt is made to barge-in on a protected extension the display shows “Barge-In Prohibited”. If barge-in is unsuccessful for any other reason the display shows “Barge-In Failed”. Barge-in is not allowed if the extension selected is not on a call, is transferring a call, is listening to voice mail or is in a three way Note conference call.
  • Page 37 The Caller ID service is available on CO lines and IP trunks. If you subscribe to this service, your network sends the telephone number of callers to the Mitel 1000 (provided the caller has not elected to restrict the network from presenting their number). The telephone number (or associated name) is displayed on the ringing Desk Phones.
  • Page 38 For configuration via the Desk Phone interface, see page 64. To associate a caller number with a name, and route its calls to an extension For configuration via the Desk Phone interface, see page 64. Caller ID List – storing calls To program the Caller ID lists to store all calls or unanswered calls only see page 64 for configuration via the Desk Phone interface.

  • Page 39: Extension Set-Up Options

    Extension Set-Up options Do Not Disturb If your extension is set to ‘Do Not Disturb’, anyone trying to call you will receive a busy (engaged) tone. If the person trying to contact you has a Desk Phone, ‘Do Not Disturb Enabled’ will appear on its display.
  • Page 40 Lift the handset and press either ‘Send digits’ or the Speakerphone Key. A line will be selected. Dial the number you require. To change your extension Lock Password From the Idle Menu, press the Scroll Down Key ( ) until ‘Extension Lock’...

  • Page 41: Incoming Call Handling

    Idle Menu. Incoming Call Handling General Calls can be presented to the Mitel 1000 on CO lines and IP lines. Your AccessLine Digital Phone Service comes with two IP lines and you can optionally add up to two more CO lines.

  • Page 42: Using Voicemail

    Music on Hold Options When an external call is placed on hold, you can choose between supplying music, a tone, or silence to the caller. The music source is internal, and is integrated into the system and cannot be changed. For configuration via the Desk Phone interface, see page 70.
  • Page 43 Enter your Voicemail Password, which is 1111 by default, followed by #. Select ‘Play’. The new messages are played. Each message is time stamped to tell you when the message was received. When all new messages are played, you are informed of the total number of messages in your box.
  • Page 44 Transferring calls to Voice Boxes You can transfer calls to any Voice Box without calling the extension. When you are on a call select 'Transfer to Voice Mail' The menu is updated showing those extensions equipped with voice boxes. Select the extension. Select ‘Transfer’...

  • Page 45: Remote Notification Of Voice Messages

    Dial 5 Go back to the previous message Dial 7 Go back ten seconds Dial 8 Go forward ten seconds / Skip the time stamp Dial 9 Forward the message to another extension Dial 0 Return Call. Automatically make a call to the caller who left the message (this feature is not applicable when mailbox is accessed remotely).
  • Page 46 The user can set up remote notification to notify them of all new messages or only those marked as priority by callers to their voice mail. Remote notification can be turned on and off as required. If the call is to a personal number the user can access their voice mail when they answer the call by entering their voice mail password and pressing #.
  • Page 47 Programming the pager number and the pager dial string Press the MESSAGE key. Enter your extension number (which is your voice mailbox number). Enter your voice mail password (1111 by default) followed by #. Select “Remote Notification”. Select “Programming”. Select “Pager Number”. Select “Change”.

  • Page 48: Programming Additional System Options

    For configuration via the Desk Phone interface, see page 78. To retrieve messages left on the Answering machine Messages stored on the Answering machine can be retrieved from any extension. When messages have been left, the Message Waiting light on extension 20 will be lit and the ‘Ans/machine messages’...

  • Page 49: Using The Cordless Telephone

    Using the Cordless Telephone The cordless telephone is designed for use with the Mitel 1000. The keys are as shown. Soft keys Rock Key On/Off and End Key Talk Key Star & Ringer Off Key Pound, Lock & Pause Key...
  • Page 50 Making Calls There are two ways to place a CO Line call. Dial the number and press Press and then dial the number. Answer a call When a phone is ringing and in the charger lift the phone. The call is automatically answered If the phone is not in the charger press to answer the call.
  • Page 51 To return to the external call and release the extension, press INT (RECALL) and wait or press INT (RECALL) and dial 1. Preparatory Dialing (Pre-Dial) With pre-dial, you can see and edit the number you are calling on the display before dialing it. Enter the number you want to call.
  • Page 52 Speakerphone calls Speakerphone provides the convenience of talking to the caller without holding onto the phone. You can communicate by using the speaker/microphone of the phone. Speakerphone also allows others in the room to be involved in the conversation. 1. Press OPTIONS when on a call. Select SPEAKER. Press OK. You can hear the caller over the loudspeaker and you can speak via the microphone.
  • Page 53 1. Press The display shows the current volume level. Press to adjust the volume. Using Mute on a call During a call, if you wish to speak to someone privately without having the caller hear your conversation, Press MUTE. The caller cannot hear you, but you can hear the caller.
  • Page 54 The information in your shared phonebook is stored in System Speed dial list in the Mitel 1000. The information is shared by all the handsets cordless and wired. See the system speed dial description on page 27 for instructions on programming the list from a Desk Phone.
  • Page 55 3. Select QUICK DIAL. Press OK. The first quick dial key is displayed. 4. Scroll to the quick dial key you wish to use. If no number is assigned to the quick dial key, the display shows EMPTY. To assign a number, press SELECT, If there is already a number assigned to the quick dial key, the display shows the name and number of the contact.
  • Page 56 Find out who has called you and who you have called Your phone keeps a record each time you make, receive or miss a call. You can access a list of the last 20 calls that you have missed and a list of the last 10 calls you have dialed and the last 10 calls you have received.

  • Page 57: Additional Features

    Additional features Keypad lock Locking the keypad prevents accidental key presses when you put your phone in the pocket. 1. Press and hold LOCK during standby. The keypad is locked. To unlock the keypad: 2. Press UNLOCK. UNLOCK? is displayed. Press OK. The keypad is unlocked.
  • Page 58 Personalize your sounds You can assign different ringing melodies for each handset at different volume levels. Your phone also provides key press tones, confirmation tones and Parking tones. Key tones are tones that your phone makes each time you press a key on the phone.
  • Page 59 Room Monitor When Room Monitor is set other extensions can call the phone. The extension automatically answers the call and the caller can listen. 1. Press MENU. 2. Select EXTRAS. Press OK. 3. Select ROOM MONITOR. Press OK. 4. Select ON. The display shows ROOM MONITOR and the option CANCEL.
  • Page 60 Auto answer gives you the convenience of answering a call by just picking up the phone from the base unit/charger. You do not need to press any key to answer the call. To activate or deactivate auto answer: 1. Press MENU. 2.

  • Page 61: Safety Precautions

    TV and radio sets, clock radios and computers if placed too close. It is recommended that you position the Mitel 1000 at least one meter from such appliances Use only the mains adapter supplied with this telephone. Incorrect adapter polarity or voltage can seriously damage the WARNING telephone.
  • Page 62 Battery requirements The handset requires two rechargeable NiMH batteries, size AAA 1.2V 750mAh (HR10/44).

  • Page 63: A Configuring Your Mitel 1000 Via The Desk Phone

    The Caller ID service is available on the phone lines. If you subscribe to this service, your network sends the telephone number of callers to the Mitel 1000 (provided the caller has not elected to restrict the network from presenting their number). The telephone number (and/ or an optional associated name) is displayed on the ringing Desk Phones.
  • Page 64 To set up your system to display caller numbers received on CO lines (Caller ID service) If you subscribe to the Caller Number display service from your Network Provider then you can program the system to display the callers number. From the Programming Extension, press the PROGRAM Key Press the Scroll Down Key ( ) until ‘System programming’...
  • Page 65 Press the Scroll Down Key ( ) until ‘Caller ID List’ is displayed. Select ‘Caller ID List’. Select ‘Store All Calls’ or ‘Store Unanswered Calls’. Press the Speakerphone Key to finish programming. To set up extensions with an individual Caller ID List You can program up to twelve extensions to store five numbers each.
  • Page 66 To examine Extension Lock Passwords From the Programming Extension, press the PROGRAM Key Press the Scroll Down Key ( ) until ‘System programming’ is displayed. Select ‘System programming’. Enter the System Programming Password and select ‘Extensions’. Select ‘Examine passwords’ Select ‘Ext. lock password’. Select the extension.
  • Page 67 A solid diamond, ♦, indicates these extensions. When the Mitel 1000 is equipped with multiple lines and up to four cordless phones are programmed to ring please ensure that the same four cordless phones are programmed to ring for all lines.
  • Page 68 To restrict an extension from accessing a particular CO line From the Programming Extension, press the PROGRAM Key Press the Scroll Down Key ( ) until ‘System programming’ is displayed. Select ‘System programming’. Enter the System Programming Password and select ‘Lines’. Press the Scroll Down Key ( ) until ‘Outgoing restriction’...
  • Page 69 If there are two or more local codes programmed in the Local Codes table then the 10 digit local number is stored and dialed for local calls. If there is only one local code programmed in the Local Codes table then the area code is stripped and the 7 digit local number is stored and dialed.
  • Page 70 To have Night Service remain on over weekends The Weekend Service feature ensures that if ‘Night Service’ is invoked on a Friday evening, the switch remains in ‘Night Service’ until Monday morning. From the Programming Extension, press the PROGRAM Key Press the Scroll Down Key ( ) until ‘System programming’...
  • Page 71 Press the Scroll Down Key ( ) until ‘Music on Hold’ is displayed. Select ‘Music on hold’. Select the option (‘Internal Source’, ‘External Source’, ‘Tone on Hold’ or ‘Silence’) that you want. The default is ‘Internal Source’ and the ♦ indicates the current program setting. Internal callers are always returned ‘Tone on Hold’.
  • Page 72 When the name is entered, select ‘Confirm’. You will be presented with the Extension Menu and can continue programming other names. Press the Speakerphone Key to finish programming. Class of Service Each extension may be programmed for a Class of Service. This determines the type of call the extension is allowed to dial.
  • Page 73 When entering a code an additional option is given on the display of your Desk Phone. This option is the “Any” key, which when selected inserts the symbol “X” into the next character of the code (number) you are entering. The symbol “X” will represent any number (1 to 0). Select ‘Confirm’...

  • Page 74: Using Voicemail

    Enter the System Programming Password and select ‘Extensions’. Press the Scroll Down Key ( ) until ‘Sys. Speed no. override’ is displayed. Select ‘Sys. speed no. override’ Select the extensions on which you wish to activate the feature. Those extensions allowed to dial System Speed Dial numbers not normally appropriate to their Class of Service are indicated by a ♦.
  • Page 75 Select the extensions that are to be allowed to use remote notification . Selecting the Number of Simultaneous Calls The number of simultaneous remote notification calls can be set at 1 or 2. From the Programming extension, press the PROGRAM key. Press the Scroll Down key ( ) until “System Programming”...
  • Page 76 From the Programming extension, press the PROGRAM key. Press the Scroll Down key ( ) until “System Programming” is displayed. Select “System Programming”. Enter the System Programming Password and select “System”. Select “Timers”. Select “Notification Interval”. Enter the value between 60 and 900 seconds and press “Confirm”. Call Recording Those extensions allowed to record calls are set via system programming.
  • Page 77 To turn on your Voice Mailbox When an extension is allocated a Mailbox ‘Forward’ on no answer is automatically set to the Voice Box. All calls not answered by the extension are automatically answered by the Voicemail. By default all extensions have been assigned Voicemail boxes. If you wish to have all calls go immediately to the Voice Mailbox you can activate ‘Forward All Calls’...

  • Page 78: Programming Additional System Options

    To turn the Answering Machine on and off At extension 20, press the Scroll Down Key ( ) until Answering Machine’ is displayed. Select ‘Answering Machine’’ The top line of the display will display the ‘Answering Machine’ prompt. To turn the answering machine off press ’Answering Machine’...

  • Page 79: Miscellaneous System Configuration Options

    Select 'External forwarding'. Select ‘No trunk to trunk calls’. Select the extensions that are not allowed to activate an external forwarding or set up trunk to trunk calls. If both internal and external calls are to be Forwarded select 'All calls'.
  • Page 80 Press the Speakerphone Key to finish programming. To configure unequipped line interfaces The system assumes that available line interfaces have CO lines connected to them. If a line interface does not have an CO line connected ensure correct system operation by unequipping the line interface in system programming, as follows: From the Programming Extension, press the PROGRAM Key Press the Scroll Down Key ( ) until ‘System programming’...
  • Page 81 Select either ‘Extension lock password’, or ‘Voicemail password’, or ‘System VM box’. 1. If you selected ‘Extension lock password’, the extension menu will appear. Select an extension and its Extension Lock Password will appear on the display. 2. If you selected ‘Voicemail password’, the extension menu will appear.

  • Page 82: To Configure Co Lines

    The default is that all extensions are set for 25 Hz ringing. Inverting ringing cadences The external and Internal ringing cadences can be interchanged on an extension by extension basis. From the Programming Extension, press the PROGRAM Key Select ‘System programming’. Enter the System Programming Password and select 'Extensions'.
  • Page 83 Programming Caller ID Detection On standard CO lines on the Mitel 1000 the 'Caller ID Detection' option is programmed. The system can then detect when Caller ID information is being sent from the network and display the number. From the Programming Extension, press the PROGRAM Key Press the Scroll Down Key ( ) until ‘System programming’...

  • Page 84: To Set System Timers

    Button Hopping When Button hopping is enabled if you press a second line key while on a call on another line the first call is disconnected. With button hopping off the first call is placed on hold when the second line key is pressed.

  • Page 85: To Reset Your System

    Forward on no answer This is the time that elapses before a call ringing at an extension, with ’Forward On No Answer’ set, is Forwarded. Call Park This is the time that elapses before a call placed on ‘Call Park’ rings back the parked call extension Ringback time duration This is the time an extension will ring when Ringback has been...

  • Page 86: B Troubleshooting

    - Try plugging the base (crackles, echo, electrical appliance. unit to a different etc.) - Mitel 1000 unit is installed in a location. room with thick walls. - Install the base unit in - The handset is too far from a different room.

  • Page 87: Troubleshooting The Pabx

    This can be changed in System Programming see page 64. Power Fail problems If there is no electrical power connected to your Mitel 1000 and you wish to make or receive external calls, you will need to connect a standard telephone in to the Power Fail socket found on the back of the Mitel 1000.
  • Page 88 Noise from the Desk Phone speaker. There is an option on the Mitel 1000 to play the music you provide for music on hold through the Desk Phone speakers when the Desk Phone is not being used. This feature can only be used when you provide an external music source.

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