Mitel 8568 Getting Started Manual
  1. Manuals
  2. Brands
  3. Mitel Manuals
  4. Telephone
  5. 8568
  6. Getting started manual

Mitel 8568 Getting Started Manual

Hide thumbs Also See for 8568:
Table of Contents

Advertisement

Quick Links

See also: User Manual , Quick Reference Manual
M I T E L
8568
Telephone User Guide

Advertisement

Table of Contents
loading

Related Manuals for Mitel 8568

Summary of Contents for Mitel 8568

  • Page 1 M I T E L 8568 Telephone User Guide...

  • Page 3: Table Of Contents

    Station Speed Dial Toggles between Alpha Mode and Station Speed Dial – Programming Numeric Mode when entering Switch Keymap dialpad characters. System Forward – On/Off System Speed Dial View Button Assignments Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 4: Mitel ® 8568 Telephone User Guide – Issue 1, November

    2. Enter the extension number, or press the then hang up. Outgoing button or enter the Outgoing Call access code (8 is the default code), and then dial the phone number. Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...
  • Page 5 Notice This guide is released by Mitel Networks Corporation and provides information necessary to use the Mitel 8568 Telephone. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release.

  • Page 6: Programming Emergency Numbers

    (servicing) instructions are included in the literature accompanying the product. Maintenance and Repair There are no user serviceable parts inside the telephones. For repairs, return the telephone to an authorized Mitel provider. Changes or modifications not expressly approved by Mitel may void the user’s right to operate the NOTE equipment.

  • Page 7: Power Requirements

    (PKM IM), make sure the PKM IM is connected to the proper power supply before powering on. Contact your system administrator for more information. When a PKM IM is attached to the telephone, the telephone requires the Mitel Universal 24 VDC power adapter, part number 50005300.

  • Page 8: Telephone Usage

    The handset supplied with the telephone is not certified for use with any other telephone. Use of the handset with any other telephone may have the potential to cause hearing loss in the event of a lighting strike on the outside plant wiring. Page iv Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...
  • Page 9 Any unauthorized modification of the product voids this Declaration. For a copy of the original signed Declaration of Conformity (in full conformance with EN45014), please contact the Regulatory Approvals Manager at the above address. Page v Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...
  • Page 11 Switching Keymaps ............. 17 Page vii Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...
  • Page 12 System Forwarding ............32 Page viii Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...
  • Page 13 Enabling or Disabling the Paging Feature ......... 47 Page ix Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...
  • Page 14 Troubleshooting Tips ............54 Index Page x Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 15: Getting Started

    Getting Started Welcome The instructions in this guide are for using the Mitel 8568 Telephone on the Mitel 5000 Communications Platform (CP). The Quick Reference Guide located at the beginning of this guide is an overview of frequently used features.

  • Page 16: About Your Telephone

    Your telephone is equipped with a six-line display, a hearing aid-compatible handset, a Message Indicator lamp, an internal speaker and microphone, and three types of buttons. The 8568 Telephone is shown here. See “Telephone Feature Descriptions” on page 3 for more information about the telephone features.

  • Page 17: Telephone Feature Descriptions

    Mode” on page 29 for information about handsfree calls. See “Listening to Background Music” page 12 for more information about background music. The 8568 Telephone uses enhanced speakerphone (both parties cannot talk at the NOTE same time). Page 3 Mitel ®...

  • Page 18: Feature Buttons

    Dialpad Buttons Use the dialpad buttons to dial phone numbers, enter feature codes, and to enter characters when using features that require text input. Page 4 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 19: Programmable Buttons

    The upgrade process can take up to 13 minutes. During the upgrade, all lamps flash on and off, and the display shows that an upgrade is in process. Do not unplug the telephone during the upgrade. Page 5 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 20: Telephone Signals

    You can adjust the volume levels of the handset receiver or headset. See “Changing Volume Levels” on page Page 6 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 21: Headset Instructions

    Your telephone is designed to work with a headset that has a 4-pin, RJ-type connector. User satisfaction for any particular headset can be quite subjective, so Mitel recommends that you try before buying so you are more likely to be satisfied with the fit, quality, and cost of the solution.

  • Page 23: Personalizing Your Telephone

    For a low-angle mount, hinge the two lower hooks into the middle set of notches, and then snap the two upper hooks into the top set of notches. Page 9 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 24: Installing Designation Cards

    Snap the lens tightly into place by applying pressure to both the middle and top of the lens. Secure the option module using the screw from step 1. Fixed Mylar designation card Lens Option module Page 10 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 25: Changing Volume Levels

    Press a number on the dialpad (1 = lightest, 8 = darkest) that corresponds to your desired contrast level. To save the setting, press # or (Speaker). Page 11 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 26: Changing The Language

    To turn on or turn off background music: Dial 313 (on/off). BACKGROUND MUSIC ON (or OFF) appears. This feature may or may not be enabled for your system. Page 12 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 27: Using Programmable Buttons

    You can program buttons the same way as those on the associated telephone as described earlier in this section. Contact your system administrator for details. Page 13 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 28: Acd Agent – Log In/Out

    ACD Agent – Log In ACD Agent – Log In/Out ACD Agent – Log Out ACD Agent – Wrap-up Terminate Agent Help – Reject Agent Help – Request Answer Ringing Call Page 14 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 29: Automatic Trunk Call Access – On/Off

    Hunt Group – Replace LCD Contrast Control Message – Cancel Left Message Message – Delete Message Message – Leave Station Message Message – View Messages Microphone Mute – On/Off Page Page 15 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 30: Page Receive – On/Off

    System Forward – Off System Forward – On System Forward – On/Off System Speed Dial Switch Keymap Transfer To Hold Transfer To Ring View Programmable Button Assignments Page 16 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 31: View Button Assignments

    With the handset on-hook, dial 399. The display shows either ALTERNATE (or) STANDARD KEYMAP IS ACTIVE. To switch between keymaps during a call: Press (Special), and then dial 399. Page 17 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 33: Answering And Placing Calls

    To use Automatic Call Access for incoming external (trunk) calls: With the handset on-hook, dial 360 to turn on or off. AUTO TRNK ACCESS ON (or OFF) appears. Page 19 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 34: Redirecting Calls

    Placing Emergency Calls WARNING Contact your system administrator and your local Mitel provider for important information about dialing emergency services before using your telephone. When dialing an emergency number (911 U.S. or 999/112 Europe), you do not have to press the Outgoing button or enter the Outgoing Call access code (8 is the default code).

  • Page 35: Placing Internal Calls

    Stay on the line and wait for the extension to become available. Do not hang up. If Camp-on is enabled, you hear Music-on-Hold while you are waiting. Page 21 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 36: Placing External Calls

    (Up) or (Down) to scroll through the speed-dial locations. • Enter the speed-dial location (000 to 999 or 0000 to 4999). 3. Press # to dial the number. Page 22 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 37: Using Station Speed Dial

    In Numeric Mode, press # for a hyphen (-). • In Numeric Mode, press for a colon (:). • Press #, (Speaker), or lift and replace the handset to save entries. Page 23 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 38: Dialing Station Speed-Dial Numbers

    See “Assigning Speed-Dial Entries to Programmable Buttons” on page Japanese characters are available only if the Multilingual feature is enabled and Japanese is installed as the secondary language. Page 24 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 39: Deleting Speed-Dial Entries

    (Down) to scroll through the speed-dial locations. • Enter the speed-dial location (0 to 9 for Station Speed-Dial or 000 to 999 or 0000 to 4999 for System Speed Dial). Page 25 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 40: Using The Directory

    4. Press # while the display shows the entry to dial a number or activate a feature code. Page 26 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 41: Using Account Codes

    Dial 391 followed by the account code, and then press #. This code is used for all calls made from your telephone until it is disabled. To disable the code: Dial 391, and then press #. ACCOUNT CODE CLEARED appears. Page 27 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 43: Call Features

    Mute on. MICROPHONE MUTE ON appears. When the microphone is muted, the Mute button lamp is lit. Press Mute or the UNMUTE menu button again to unmute the microphone. Page 29 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 44: Placing Calls On Hold

    NOTE extension after the transferring party hangs up. If this option is turned off, you must press a Call button to answer calls transferred to your extension. Page 30 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 45: Transferring Calls To External Numbers

    To show the outside party’s name/number: Press (Special), and then dial 379. Forwarding Calls You can use Manual Call Forwarding (see page 32) or System Forwarding (see page 32) to forward calls. Page 31 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 46: Manual Call Forwarding

    To turn on or turn off System Forwarding: Dial 354 to turn System Forwarding on. SYSTEM FORWARD ON appears. Dial 354 again to turn System Forwarding off. Page 32 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 47: Using Personal Call Routing

    For example, a holding call will recall the extension where it was placed on hold when the hold timer expires. Page 33 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...
  • Page 48 While the handoff is in-progress, press (Special), and then dial 388 or press the CANCEL HANDOFF menu button. HANDOFF CANCELLED appears on the display for your main extension. Page 34 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 49: Placing Conference Calls

    2. Place a call to the party to be added to the conference, and then announce the conference. Press the Conf button (twice) or the CONNECT TO CNF menu button to add the party and rejoin the conference. Page 35 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 50: Transferring A Conference

    Press the Conf button, and then press (Hold). CONFERENCE PARTIES ON HOLD appears. To toggle between the held callers: Press (Hold) twice for internal parties or the applicable Call button for external parties. Page 36 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 51: Using Record-A-Call

    LISTEN ON appears, and you hear a confirmation tone. The other party does not hear the confirmation tone. Dial 312 again to turn Group Listen off. This feature may or may not be enabled for your system. Page 37 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 52: Using Call Logging

    Press 0 to delete the displayed entry. Or press the DEL ALL menu button to delete all entries in the current call log. This feature may or may not be enabled for your system. Page 38 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 53: Using Secondary Extension Buttons

    To change the station password from another phone, see “Using Remote Programming to Change the Password” on page This feature may or may not be enabled for your system. Page 39 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 54: Using Remote Programming To Change The Password

    6. Enter the DND message number (01 to 20), and then enter the second-line message text (if applicable). To use Remote Programming to turn off DND: Follow steps 1. through 4. above, and then dial 371. Page 40 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 55: Using Remote Programming To Forward Calls

    5. Dial 363 (Personal Call Routing On). To use Remote Programming to disable Personal Call Routing: Follow steps 1. - 4. above, dial 362 (Personal Call Routing Off), and then hang up. Page 41 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 57: Messages

    1. Dial 367 (Leave Message), or press MSG and then press the LEAVE MESSAGE menu button. LEAVE MESSAGE ON EXTENSION appears. 2. Enter the extension number. MESSAGE LEFT FOR <name> appears. Page 43 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 58: Viewing And Responding To Messages

    To delete waiting inter-station messages: 1. Press (Message) or the VIEW MESSAGE menu button. MSG <message information> appears. 2. Press or the DELETE menu button to delete the displayed message. Page 44 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 59: Using Do-Not-Disturb (Dnd)

    (Speaker) or the ACCEPT menu button, or lift and replace the handset. To turn off DND: Press the DND menu button, and then press DND OFF. DO-NOT-DISTURB OFF appears. Page 45 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 60: Using Reminder Messages

    To cancel all Reminder Message requests: With the handset on-hook, dial 306. REMINDER MSGS CANCELED appears. To clear a received Reminder Message: With the handset on-hook, press Page 46 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 61: Paging Other System Users

    (you cannot select individual zones). To enable or disable paging for your telephone: Dial 325 to enable paging. PAGE RECEIVE ON appears. Dial 325 again to disable paging. Page 47 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 63: Hunt Groups

    3. Enter your Agent ID (if applicable), or press # if you do not have an agent ID. The display shows the log in status for one or all hunt groups. Page 49 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 64: Logging Out Of Acd Hunt Groups

    Until this timer expires, you will not receive another hunt group call; however, you can stop the wrap-up timer to allow calls to your extension. To stop the wrap-up timer: With the handset on-hook, dial 329. The display shows ACD WRAP-UP TERMINATED. Page 50 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 65: Other Hunt Group Features

    You can temporarily divert hunt group calls, preventing hunt group calls to your extension. To divert hunt group calls: Dial 324 to divert calls. The display shows the feature state DIVERT HUNT GROUP CALLS. Dial 324 again to accept calls. Page 51 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 66: Hunt Group Supervisor Features

    To steal a hunt group call: Dial 387. CALL STOLEN FROM EXT <number> appears. Page 52 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 67: Troubleshooting

    Contact your system administrator with questions that are not covered in this user guide. If you need further assistance, you can find provider information on the Mitel Web site (www.mitel.com). All sales, service, and support are coordinated at the local level. Error Messages The following error messages may appear when using your telephone.

  • Page 68: Troubleshooting Tips

    You entered the handoff feature code at the exact time the other party on the call disconnected. • The call on your mobile phone was terminated for some reason. Page 54 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...
  • Page 69 • You entered the handoff feature code at the exact time the other party on the call disconnected. • The call was terminated for some reason. Page 55 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...

  • Page 71: Index

    Call Logs, using 38 transferring 36 Callback (Queuing the Telephone), requesting 21 Conference Party, adding 35 Caller ID Information Contact Information 53 displaying 31 Contrast, changing 11 viewing 31 Page 57 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...
  • Page 72 17 switching 17 Group Listen, using 37 Language, changing 12 LCD contrast, changing 11 Handset 3 Logs, call 38 off-hook 6 off-hook, on-hook 6 on-hook 6 Page 58 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...
  • Page 73 Speaker 3 enabling or disabling 47 Speaker, external 3 using 47 Speakerphone Paging Feature description 3 diabling 47 Group Listen, using 37 enabling 47 handsfree calls 29 Page 59 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...
  • Page 74 44 Volume Levels 11 changing 11 Waiting Calls, answering 19 Waiting Inter-Station Messages, deleting 44 Welcome 1 Wrap-Up Timer, stopping 50 Your System Information, viewing 31 Page 60 Mitel ® 8568 Telephone User Guide – Issue 1, November 2009...
  • Page 76 Part No. 550.8033 Issue 1, November 2009 661/9144...

This manual is also suitable for:

50008528

Table of Contents