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Mitel 3000 Installation And Maintenance Manual

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See also: Administrator's Manual , User Manual
M I T E L
3000
www.mitel.com
Installation and Maintenance.
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Tel: +1(480) 961-9000
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For more information on our worldwide office locations, visit our website at www.mitel.com/offices
THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the
date of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you
as a result of having made this document available to you or based upon the information it contains.
M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders.
© Copyright 2008, Mitel Networks Corporation. All Rights Reserved.
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  • Page 1 THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the date of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains.

  • Page 2: Table Of Contents

    Mitel 3000 Installation & Maintenance Manual Table of Contents TABLE OF CONTENTS ............................. 1 FCC INFORMATION............................1 SAFETY REGULATIONS ..........................4 INTRODUCTION ..............................6 GENERAL OVERVIEW ............................. 6 ............. 6 AFETY RECAUTIONS DURING INSTALLATION AND SYSTEM UPGRADES (ESP) ........................7 LECTROSTATIC PRECAUTION ....................
  • Page 3 ....................39 NSTALLING AN ADDITIONAL ODULE ..........39 NSTALLING ADDITIONAL XTENSION ODULES OR A ROADBAND ODULE T1/E1 MODULE ON THE MITEL 3000......................40 TI (RBS) S ............................40 ETTINGS T1 (RBS) ........................ 41 RAMING AND ODING ON ..............................41 UILD .................................
  • Page 4 Mitel 3000 Installation & Maintenance Manual ESSENTIAL PROGRAMMING........................56 ............................56 QUIPPED LINES ............................56 NCOMING RINGING ............................57 ALL RESTRICTION INDIVIDUAL FEATURE PHONE PROGRAMMING.................. 57 SYSTEM PROGRAMMING FROM THE PROGRAMMING TELEPHONE ........... 61 ” ........................63 “S YSTEM PROGRAMMING OPTIONS “E...
  • Page 5 Mitel 3000 Installation & Maintenance Manual UPGRADING SYSTEMS AND RESTORING DATABASES WHEN UPGRADING TO T1/E1 PRI ..125 TECHNICAL SPECIFICATION........................126 INDEX ................................128...

  • Page 6: Table Of Contents

    (as determined by the total RENs) contact the local telephone company. If this equipment MITEL 3000 causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone company will notify the customer as soon as possible.
  • Page 7 Mitel 3000 Installation & Maintenance Manual Customer Owned Coin/Credit Card Phones To comply with state tariffs, the telephone company must be given notification prior to connection. In some states, the state public utility commission, public service commission or corporation commission must give prior approval of connection.
  • Page 8 The user may find the following booklet prepared by the FCC helpful: “How to Identify and Resolve Radio-TV Interference Problems” This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402, Stock No. 004-000-00398-5. If RFI problems persist, contact Mitel Customer Support.

  • Page 9: Safety Regulations

    Mitel 3000 Installation & Maintenance Manual Safety Regulations Important Safety Instructions The following safety information is reprinted from UL 1459. When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: Read and understand all instructions.
  • Page 10 Mitel 3000 Installation & Maintenance Manual • If the product exhibits a distinct change in performance. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

  • Page 11: Introduction

    This document describes the practices to be adopted by certified field technicians during installation and maintenance of the Mitel 3000. A more detailed description of the product, along with customer programmable facilities and features, may be found in the Administrator's manual, which should be read in conjunction with this document.

  • Page 12: Electrostatic Precaution (Esp)

    Installation & Maintenance Manual Electrostatic precaution (ESP) The Mitel 3000 contains electrostatic components. To ensure long-term reliability of the system, electrostatic precautions should be taken when handling any of the system PCBs (Printed Circuit Boards) that are not enclosed in plastic.

  • Page 13: Installation Steps

    Mitel 3000 Installation & Maintenance Manual Installation steps Carry out the following steps to install the system: FIRST, read the safety and precaution information on page 6 carefully. SECOND, mount the Main Equipment as detailed in the section starting on page 9.

  • Page 14: Installing The Main Equipment

    Mitel 3000 Installation & Maintenance Manual Installing the main equipment Equipment location The equipment is intended for installation in a residential or office-type environment. It needs to be mounted at a convenient working height on a dry, flat wall. The normal height is 5 feet from the floor to the bottom of the case.
  • Page 15 Mitel 3000 Installation & Maintenance Manual CCU Mounting bracket clearances The main unit is mounted on a wall using the bracket supplied and should have top and side clearance as shown below. CCU Mounting Bracket 300mm min If the system is to be equipped with an Expansion or Broadband Module, then two mounting brackets need to be installed.
  • Page 16 Mitel 3000 Installation & Maintenance Manual Mounting the CCU The CCU is mounted on the bracket by sliding it on from the left-hand side. The marks on the side of the CCU must be lined up with the flanges on the wall bracket as shown below before sliding the CCU into place.

  • Page 17: Modules Located In The Ccu

    Mitel 3000 Installation & Maintenance Manual Modules located in the CCU There are a number of modules that can be installed in the CCU. • CO Line Module (Colored Black). This provides two CO lines. Up to two of these modules can be installed in the CCU to provide two or four CO lines.

  • Page 18: Installing The Backplane Wall Bracket

    Mitel 3000 Installation & Maintenance Manual System Expansion To equip the switch with more than eight extensions, two CO Line Modules or a Broadband Module, a backplane, mounted on a second wall bracket, is needed. The power must be disconnected to install the backplane or expansion modules.

  • Page 19: Mounting The Backplane

    Mitel 3000 Installation & Maintenance Manual Mounting the Backplane Slide the backplane on from the right-hand side. Ensure the connector is fully mated with the CCU. Securing the backplane to the wall bracket A mounting screw is used to securely locate the backplane on the wall bracket. This provides additional rigidity to ensure the backplane and CCU connectors do not move.

  • Page 20: Expansion Modules

    Mitel 3000 Installation & Maintenance Manual Expansion modules There are two types of expansion modules that can be installed on the backplane. These are the Expansion Module and the Broadband Module. These modules are installed in the same way. The Expansion Module is also equipped with two connectors for the CO Line modules.

  • Page 21: Removing The 008 Module From The Backplane

    Mitel 3000 Installation & Maintenance Manual Removing the 008 module from the backplane 1. Unlock the upper locking screw by turning the locking screw, with a suitable screwdriver, ¼ turn counterclockwise. 2. Lift the cover. 3. Unlock the Extension module locking screw by turning the locking screw, with a suitable screwdriver, ¼ turn counterclockwise.

  • Page 22: Installing The 008 Module Onto The Backplane

    Mitel 3000 Installation & Maintenance Manual Installing the 008 module onto the backplane 1. Lift the MDF cover. 2. Align the connectors of the module and the MDF. 3. Gently push the 008 module onto the MDF. 4. Lock the 008 module in place by turning the locking screw ¼ turn clockwise with a suitable screwdriver.

  • Page 23: Co Line Module

    Mitel 3000 Installation & Maintenance Manual CO Line Module The CO Line module contains circuitry for two CO lines. The module is colored BLACK and it can be installed in the CCU and also on the expansion module. Note: There is an arrow on the module, which indicates the orientation of the card in the slot. The arrow always points up.
  • Page 24 Mitel 3000 Installation & Maintenance Manual First CO Line module position Remove the cover. Locate the module Note: There is an arrow located on the module to indicate the orientation of the card.
  • Page 25 Mitel 3000 Installation & Maintenance Manual Termination in CCU All extension and line cabling is terminated on the CCU with RJ11 connectors. The T1/E1 PRI is terminated on an RJ45 connector. Similarly, all line and extension cabling is terminated on the Expansion Modules with RJ11 connectors.
  • Page 26 Mitel 3000 Installation & Maintenance Manual Voice Mail Module (Optional) The Voice Mail module is colored BLUE. It is positioned in the Voice Mail module slot in the CCU. There are three versions, two-port with five hours capacity, four-port with 10 hours capacity and eight-port with 20 hours capacity.

  • Page 27: External Music-On-Hold Module

    Mitel 3000 Installation & Maintenance Manual External Music-on-Hold Module The external Music-On-Hold Module is supplied with a stereo jack for the input from the external source and a cable to connect to an extension position. The extension that is to be used as the external Music-On-Hold source is selected in System Programming.

  • Page 28: Connecting The Battery-Backup-Unit (Bbu) To The System

    Mitel 3000 Installation & Maintenance Manual Connecting the Battery-Backup-Unit (BBU) to the system The battery back up provides full operation of the system for approximately one hour in the event of a power failure. The battery will support 11 erlangs of voice traffic for 1 hour.

  • Page 29: Connecting The Battery

    Mitel 3000 Installation & Maintenance Manual Connecting the battery Ensure the battery switch on the BBU unit is turned off. This switch does not turn off the main supply. Unplugging the main cord disconnects the main AC power source. 1. Insert the battery into the battery cavity in the CCU.

  • Page 30: Sixteen Key Feature Phone

    Mitel 3000 Installation & Maintenance Manual Extensions Sixteen key Feature Phone Sixteen key Feature Phone connections (underside of phone) All sixteen key Feature Phones are supplied with a 5V DC Power transformer. DSS socket Handset connector Line cord connector Data Port...

  • Page 31: Eight Key Feature Phone

    Mitel 3000 Installation & Maintenance Manual Eight key Feature Phone Eight key Feature Phone connections (underside of phone) Handset connector Line cord connector Test port only. No user functionality Data Port Headset Port...
  • Page 32 Mitel 3000 Installation & Maintenance Manual Attaching the Feature Phone desk pedestal Wall mount Plinth position Pedestal position 35 Pedestal position 20 Test port only. No user functionality Position at 35 degrees Position at 20 degrees...

  • Page 33: Direct Station Selection (Dss) Unit

    Mitel 3000 Installation & Maintenance Manual Direct Station Selection (DSS) unit The sixteen key Feature Phone can be equipped with a 32-key DSS. This provides 32 additional programmable keys. Up to eight sixteen key Feature Phones can be equipped with a DSS. From the system programming menus, you program which extensions are equipped with this module.

  • Page 34: Clip, Pedestal And Installation Of The Dss

    Mitel 3000 Installation & Maintenance Manual Clip, Pedestal and installation of the DSS Cord Rail 6" cord (RJ11 connector) NOTE: For the 20 degrees position or the 35 degrees position, refer to page 26.

  • Page 35: Wall-Mounting The Feature Phones

    Mitel 3000 Installation & Maintenance Manual Wall-mounting the Feature Phones The phone pedestal is inverted on the base to wall mount the phone. Locate, drill and plug the two screw locations as shown below. The holes should be deep enough to accept a one- inch screw.

  • Page 36: Door Phone

    Mitel 3000 Installation & Maintenance Manual Wall hook when the Feature Phone is in a 20 degrees or 35 degrees position Wall hook when the Feature Phone is wall mounted Door Phone The door extension is connected to extension 23, the fourth extension on the CCU.

  • Page 37: Cabling The Unit

    Mitel 3000 Installation & Maintenance Manual Cabling the unit All the extensions and lines are connected to the switch by RJ11 connectors located in the MDF areas. RJ11 connectors or optional patch panel with RJ11 type connections should be mounted or placed less than 7' of the CCU to facilitate using standard modular cables of 7' in length.

  • Page 38: Connecting The Extensions

    Mitel 3000 Installation & Maintenance Manual Connecting the extensions It is recommended that all extensions be cabled with two pairs. The Feature Phones use all four wires and standard phones use the AB pair only. Do not exceed the following resistance or distance limits when connecting extensions to the System Unit. (The distances listed assume 24 AWG tinned copper conductor is used.)

  • Page 39: Connecting T1/E1 Pri Trunks

    Mitel 3000 Installation & Maintenance Manual Connecting T1/E1 PRI Trunks T1/E1 PRI trunks are terminated in the CCU MDF using an RJ 45 connector. For T1/E1 PRI trunks terminated on RJ48C jacks near the MDF, use a four-pair, non-reversing, mod-to-mod line cord to connect the T1 to the CCU.

  • Page 40: Structured Wiring

    The supplied cable from the Feature Phones will plug into the 8-pin, 8-wire jack (RJ45) you have installed in the faceplate. However, Mitel does not recommend connecting the supplied phone cable to a RJ45 jack. This could cause intermittent problems with the phones.

  • Page 41: Ccu Connections

    PA position. The PA is connected to the AB pair of the extension. See programming on Page 77. Mitel 3000 can work with two types of paging amplifiers on a station port; those designed to work on telephone systems, and those that only offer a microphone input.

  • Page 42: Connecting Apc Or Printer To The Serial Port

    900 ohm impedance must be connected between the extension port and the microphone input. A Radio Shack 1:1 Audio Isolation Transformer (p/n 273-1374) was used by Mitel to verify this operation, but any transformer with a similar specification will work. In addition, commercial 1:1 (600 - 600 ohm) transformers are available from most sound system suppliers.

  • Page 43: Broadband Module Connections

    Mitel 3000 Installation & Maintenance Manual Broadband Module connections The Broadband Module has a built in ADSL modem. To connect to an ADSL line use the gray lead provided to connect between the ADSL connector on the MDF and the data port on the splitter.

  • Page 44: Expanding An Existing System

    Mitel 3000 Installation & Maintenance Manual Expanding an existing system Modules may be removed and re-inserted in a system without disconnecting the power. See page 48. However, if additional modules are being installed in a working system, it is necessary to power the system down before installing a module or backplane.

  • Page 45: T1/E1 Module On The Mitel 3000

    Installation & Maintenance Manual T1/E1 Module on the Mitel 3000 The Mitel 3000 can be equipped with a T1/E1 PRI Module providing a T1 Robbed Bit Signaling (RBS) or PRI (T1/E1)ISDN interface. When the module is installed and the system is powered up the module is detected.

  • Page 46: Framing And Coding On T1 (Rbs)

    Mitel 3000 Installation & Maintenance Manual Framing and Coding on T1 (RBS) The framing and Coding applies to all the channels on the T1. The options in Framing are D4 superframe (JB7) or Extended Superframe (ESF). See page 109. The Coding options are AMI (Alternate Mark Inversion) or B8ZS (Bipolar with 8 Zero Substitution).

  • Page 47: Programming Required For T1 Pri (Isdn)

    Two ISDN protocols are provided in the switch, National ISDN 2 and 5ESS. The default setting is National ISDN 2. The programming is described on page 114. Recommended PRI ISDN Protocol settings: EXCHANGE EQUIPMENT (TELCO) MITEL 3000 ISDN Q931 Protocol TRANSLATION PROTOCOL AT&T 5ESS (AT&T Custom) AT&T 5ESS (Custom) AT&T 4ESS (AT&T Custom)

  • Page 48: Additional T1 Pri (Isdn) Information

    ISDN (PRI) Called Party Number - Call Types The called party number is the number dialed by the Mitel 3000 user when they are making a call. The Call type is sent in the setup message. The call type is determined according to the following table: -...

  • Page 49: Isdn T1 (Pri) Calling Party Number - Call Type

    Installation & Maintenance Manual ISDN T1 (PRI) Calling Party Number - Call Type The Calling Party number is the number dialed to contact the Mitel 3000 extension. They are supplied as DID numbers on PRI (ISDN) lines. These numbers can be associated with extensions in the DID/DNIS table.

  • Page 50: T1/ Pri Diagnostics

    Mitel 3000 Installation & Maintenance Manual T1/ PRI Diagnostics Alarm Indications Red Alarm A red alarm is indicated on the display of Extension 20. It is also indicated in the MPS (Management and Programming Software) package under T1 diagnostics. Blue Alarm Blue alarms are indicated in the MPS only.

  • Page 51: Dms Exchange - Lt1 Flag

    If the Central Office providing the PRI circuit is a DMS (Nortel) exchange the LT1 flag under the trunk sub group must be set to YES. This setting is in the DMS equipment not in the Mitel system. This issue with the LT1 flag only applies to the DMS Central Office Equipment (Nortel Only).

  • Page 52: Programming The Number Of Channels (No. Channels)

    Mitel 3000 Installation & Maintenance Manual You can also reset the switch by pressing the reset button. Programming the Number of Channels (No. Channels) Number of channels given by the E1 PRI provider should be programmed to the system so it knows how many channels the system should have equipped.

  • Page 53: Hot Swapping Faulty Modules

    Mitel 3000 Installation & Maintenance Manual Hot swapping faulty modules The CO Line Modules can be replaced without powering the system down. • The CO Line Modules can be removed and replaced without powering down the system. • The Expansion Modules cannot be removed and replaced without powering down the system.

  • Page 54: Replacing A Faulty Module Mdf

    Mitel 3000 Installation & Maintenance Manual Replacing a faulty module MDF To replace a faulty MDF of an Expansion or Broadband Module, the procedure is: Remove the cabling from the MDF, ensuring the cables are correctly tagged so they can be readily reinstalled.

  • Page 55: Replacing Faulty Pcbs

    Mitel 3000 Installation & Maintenance Manual Replacing faulty PCBs Replacing the 008 extension board If a fault occurs on the first eight extensions, the 008 extension PCB must be replaced. This PCB is NOT hot swappable. The system must be powered down to change this board.
  • Page 56 Mitel 3000 Installation & Maintenance Manual REPLACING THE CCU CONTROL PCB This PCB is NOT hot swappable. The system must be powered down to change this board. Electrostatic precautions must be made when replacing this board. Connect to the ESD pillar on the CCU before removing the CCU cover.

  • Page 57: Power Supply Unit Spare Fuse

    Mitel 3000 Installation & Maintenance Manual Power supply unit spare fuse A spare fuse is located in the power supply unit. It is in a holder directly below the installed fuse. If there is no power being supplied to the unit, check if the fuse is blown using the following procedure: 1.

  • Page 58: Replacing The Ccu Mdf

    Mitel 3000 Installation & Maintenance Manual Replacing the CCU MDF This PCB is NOT hot swappable. The system must be powered down to change this board. Electrostatic precautions must be made when replacing this board. Connect to the ESD pillar on the CCU before removing the CCU cover.
  • Page 59 Mitel 3000 Installation & Maintenance Manual Power failure In the event of a total system power failure, at least 50% of the equipped CO lines are switched to separate RJ11 connectors on the appropriate MDF. Lines 1 and 2 are power-failed to two RJ11 connectors on the base unit MDF.

  • Page 60: Power Up And Test

    Mitel 3000 Installation & Maintenance Manual Power up and test • Ensure the main AC power source plug is fitted with a 3A fuse. Switch on 1. Power up the system by inserting the main AC power source plug. 2. Wait for the system power up routine to be complete. This can take up to 30 seconds.

  • Page 61: Essential Programming

    Mitel 3000 Installation & Maintenance Manual Essential Programming Essential programming is carried out either from a Feature Phone connected to extension 20 or via the Programming and Maintenance software on the programming PC. Ensure that the following programming is done.

  • Page 62: Call Restriction

    Mitel 3000 Installation & Maintenance Manual Call restriction Extensions are entered into different Classes of Service for restriction purposes. There are six Classes of Service selected under "Extension" programming. There are also four tables of codes selected in “System” programming which determine additional codes that are restricted or allowed.
  • Page 63 Mitel 3000 Installation & Maintenance Manual Ringing Options Tone 1 See page 59. Tone 1 • Tone 2 • Tone 3 • Contrast Options Level 2 See page 60. Level 1 • Level 2 • Level 3 • Level 4 •...

  • Page 64: Automatic Answer

    Mitel 3000 Installation & Maintenance Manual To Change the Language Each extension can select the display prompts to be in English, French or Spanish. • From your Feature Phone, press the PROGRAM key. • Select “Language”. • Select the required option – English, French or Spanish.
  • Page 65 Mitel 3000 Installation & Maintenance Manual To Set the Display Contrast You can choose from four levels of display contrast. 1. From your Feature Phone, press the PROGRAM key. 2. Press the Scroll Down key ( ) until “Contrast Options” is displayed.

  • Page 66: System Programming From The Programming Telephone

    Mitel 3000 Installation & Maintenance Manual System Programming from the Programming Telephone You access all the System Programming options via the PROGRAM key on the Feature Phone connected to the programming extension, extension 20 at power up. 1. From the Programming extension, press the PROGRAM key.
  • Page 67 Mitel 3000 Installation & Maintenance Manual System Settings Options If “System” is selected, the following screens appear: Select Option Select Option - Language - Programming Position - Time And Date - Night Service - Change Password - Music On Hold...

  • Page 68: "System" Programming Options

    Mitel 3000 Installation & Maintenance Manual “System” programming options. Feature Default Notes Language English for all extensions See page 71. Time And Date XX:XX xx-xx-xx See page 71. Change password System Password 1111 See page 71. • Speed Dial Password 0000 See page 72.
  • Page 69 Mitel 3000 Installation & Maintenance Manual PA Amplifier PA Not Equipped See page 77. PA Equipped • PA Not Equipped • Caller ID List Stores Unanswered Calls See page 77. Store All Calls • Store Unanswered calls • Class Codes Not programmed See page 77.
  • Page 70 Mitel 3000 Installation & Maintenance Manual Auto Line Selection Auto Line Selection Off See page 103 Emergency Numbers See page 56 PSTN Caller ID Type FSK CID See page 78 Trunk Type None See page 108...
  • Page 71 Mitel 3000 Installation & Maintenance Manual Extensions Settings Options without a T1/E1 PRI module installed If “Extensions” is selected the options available when a T1/E1 PRI Module is not installed are: Select Option Select Option - Name Programming - Page Protection...

  • Page 72: "Extensions" Programming Options

    Mitel 3000 Installation & Maintenance Manual NOTE: The option to program Telesecretary is presented when a T1/E1 PRI Module is installed. This option is not presented if the switch is equipped with CO Lines only. “Extensions” programming options. Feature Default...
  • Page 73 Mitel 3000 Installation & Maintenance Manual • Alternate extension NOTE: The Telesecretary option is presented when a T1 / PRI module is installed. It is not shown if the system is equipped with CO Lines only. Lines Settings Options If “Lines” is selected, the following screens appear:...
  • Page 74 Mitel 3000 Installation & Maintenance Manual - PSTN Programming - System Voice Mail Box - Call Routing Priority - Exit - PRI Programming Note: Accept on Busy only applies when a T1/E1 card is installed and the E1 PRI is programmed.

  • Page 75: "Lines" Programming Options

    Mitel 3000 Installation & Maintenance Manual “Lines” programming options. Feature Default Notes Equipped Lines All Lines equipped See page 97. Group Programming Groups 1 with first 8 extensions, See page 98. • groups 2 - 20 with extension 20 Ring Group only •...

  • Page 76: System" Programming

    Mitel 3000 Installation & Maintenance Manual “System” Programming System Language The display prompts can be programmed to be in English, Spanish or French. When set here the language is changed for all extensions. The Voice Module and Courtesy Service prompts can also be programmed to be in English, French or Spanish.

  • Page 77: To Change The Programming Extension

    Mitel 3000 Installation & Maintenance Manual To Change the System Speed-Dial Password 1. From the programming extension, press the PROGRAM key. 2. Press the Scroll Down key ( ) until “System Programming” is displayed. 3. Select “System Programming”. 4. Enter the System Programming Password and select “System”.

  • Page 78: Music-On-Hold Options

    Mitel 3000 Installation & Maintenance Manual To have Night Service Remain on over Weekends The Weekend Service feature ensures that if night service is invoked on a Friday evening, the system remains in night service until Monday morning. 1. From the programming extension, press the PROGRAM key.
  • Page 79 Mitel 3000 Installation & Maintenance Manual To Customize the Auto-Attendant Greeting 1. From the Programming extension, press the PROGRAM key. 2. Press the Scroll Down key ( ) until “System Programming” is displayed. 3. Select “System Programming”. 4. Enter the System Programming Password and select “System”.

  • Page 80: Programming System Timers

    Mitel 3000 Installation & Maintenance Manual Restricted Call Logging - not printing the last 4 digits of calls dialed The option “Restricted Call Logging” can be activated. When set on the last 4 digits in dialed calls are sent to the call logging device as xxxx.
  • Page 81 Mitel 3000 Installation & Maintenance Manual Call Park 001 - 300 180 seconds Ringback Time Duration 01 - 30 30 seconds Auto-Attendant Day 04- 30 1 second (immediate answer) Auto-Attendant Night 04-30 1 second (immediate answer) System VM Box Delay...
  • Page 82 Mitel 3000 Installation & Maintenance Manual To Program an Extension for use with a Public Address Amplifier An extension with a Public Address amplifier connected must first be programmed for use with a PA amplifier. 1. From the programming extension, press the PROGRAM key.

  • Page 83: Local Codes (7 Number Digit Dialing)

    Mitel 3000 Installation & Maintenance Manual Table Restricted codes that can be combined Class 1, 2 or 3 Restricted Table NOTE: The emergency code cannot be restricted. 1. From the programming extension, press the PROGRAM key. 2. Press the Scroll Down key ( ) until “System Programming” is displayed.

  • Page 84: Remote Notification Of Voice Messages

    Mitel 3000 Installation & Maintenance Manual 6. Select “Local Codes”. 7. Enter the index number required. 8. Enter the three-digit code. 9. Press “Confirm”. Remote Notification of Voice Messages When a user turns remote notification on, a call will be made to the personal or pager number programmed by the user to notify them that they have received a new voice mail message.
  • Page 85 Mitel 3000 Installation & Maintenance Manual Programming the pager number and the pager dial string • Press the MESSAGE key. • Select “Voice Messaging”. • Enter your extension number (which is your voice mailbox number). • Enter your voice mail password (1111 by default) followed by #.

  • Page 86: To Reset The System

    Mitel 3000 Installation & Maintenance Manual Selecting the Line Group that the Remote Notification calls are to use The outgoing line group to be used for remote notification calls can be changed. • From the Programming extension, press the PROGRAM key.

  • Page 87: Voice Mailbox Capacity

    Mitel 3000 Installation & Maintenance Manual 7. Select the speed you require - 4800, 9600,19,200, 38,400 or 115,200 bps. NOTE: To connect a printer or PC for call logging, use the call logging cable provided and connect one end to the V24 interface on the Central Control Unit (CCU) and the other end to the serial device, (e.g.

  • Page 88: Enhanced Emergency Service

    Installation & Maintenance Manual PBX Mode The Mitel 3000 can be set, through System Programming, to operate in either PBX or Key System mode. The system works in Key System mode by default. 1. From the programming extension, press the PROGRAM key.
  • Page 89 Mitel 3000 Installation & Maintenance Manual Programming the Directory Service on From the Programming extension, press the PROGRAM key. 1. Press the Scroll Down key ( ) until “System Programming” is displayed. 2. Select “System Programming”. 3. Enter the System Programming Password and select “System”.

  • Page 90: Extension Programming

    Mitel 3000 Installation & Maintenance Manual Extension Programming These are the programming options when “Extensions” is selected in the system main programming menu. Assigning Extension Names You can assign names to extensions. When an extension receives an internal call, its display will show the calling extension name in the place of the calling extension number.
  • Page 91 Mitel 3000 Installation & Maintenance Manual To Program an Extension to Receive Call Waiting Tones 1. From the programming extension, select the PROGRAM key. 2. Press the Scroll Down key ( ) until “System Programming” is displayed. 3. Select “System Programming”.

  • Page 92: To Configure Disconnected Extensions

    Mitel 3000 Installation & Maintenance Manual 1. From the programming extension, press the PROGRAM key. 2. Press the Scroll Down key ( ) until “System Programming” is displayed. 3. Select “System Programming”. 4. Enter the System Programming Password and select “Extensions”.
  • Page 93 Mitel 3000 Installation & Maintenance Manual To Prevent Calls from Individual Extensions being Logged If Call Logging is enabled, then by default all calls from all extensions will be logged. However individual extensions can be programmed to prevent their calls from being logged.
  • Page 94 Mitel 3000 Installation & Maintenance Manual To Prevent Extensions from using the Public Address System 1. From the programming extension, press the PROGRAM key. 2. Press the Scroll Down key ( ) until “System Programming” is displayed. 3. Select “System Programming”.
  • Page 95 Mitel 3000 Installation & Maintenance Manual To Program a Key to Answer the Manager’s Calls With this feature set, the assistant can answer calls ringing on the manager’s extension by pressing a key. The Manger / Assistant combination must be programmed for this to operate. The key will also offer the standard features available when a programmable key is programmed to ring an extension.
  • Page 96 Mitel 3000 Installation & Maintenance Manual 2. Press the Scroll Down key ( ) until “Key Programming” is displayed. 3. Select “Key Programming”. 4. Select the key you want to program. 5. Press the Scroll Down key ( ) until “Forward All Calls” is displayed.

  • Page 97: Send Specific Did

    If no DID number is programmed for that extension then no number will be sent to the network on outgoing ISDN calls. The network will supply the Base number for the access if no number is sent by the Mitel 3000.
  • Page 98 If no DID number is programmed for that extension then no number will be sent to the network on outgoing ISDN calls. The network will supply the Base number for the access if no number is sent by the Mitel 3000. Flexible Numbering Extension numbers, line access digits, and first digit of the feature codes can be changed.
  • Page 99 Mitel 3000 Installation & Maintenance Manual General Rules for Flexible Numbering: _ _ _ _ If you select “Confirm” without making an entry, the top line of the display changes to to allow the entry to be made. If you make an invalid entry “Invalid” shows on the top line of the display.
  • Page 100 Mitel 3000 Installation & Maintenance Manual DSS Extensions Up to eight of the sixteen key Feature Phones can be equipped with a DSS. 1. From the Programming extension, press the PROGRAM key. 2. Press the Scroll Down key ( ) until “System Programming” is displayed.
  • Page 101 Mitel 3000 Installation & Maintenance Manual 1. From the Programming extension, press the PROGRAM key. 2. Press the Scroll Down key ( ) until “System Programming” is displayed. 3. Select “System Programming”. 4. Enter the System Programming Password and select “Extensions”.

  • Page 102: Line Programming

    Mitel 3000 Installation & Maintenance Manual Line programming To Program Unequipped Line Interfaces The system can be equipped with up to 10 CO Line modules giving a capacity of up to 20 CO lines. If a T1/E1 PRI Module is installed then up to 24 T1, 23 PRI (ISDN) or 30 PRI (ISDN) channels can be provided. In addition to these channels one or two CO line modules can also be installed.
  • Page 103 Mitel 3000 Installation & Maintenance Manual Equipped Lines programming when E1 PRI ISDN is programmed When a T1/E1 PRI Module is installed and programmed as E1 PRI (ISDN) the system assumes that all 30 B channels are available for calls. If less than 30 channels are provided by the Telephone Company, the number of channels should be programmed.
  • Page 104 Outgoing Restriction when a Switch is Equipped with a T1/E1 PRI Module programmed as PRI (ISDN) If the Mitel 3000 system is programmed with a PRI interface only, option "Outgoing Restriction" is not presented on the Line programming Menu.
  • Page 105 Mitel 3000 Installation & Maintenance Manual Outgoing Restriction when a Switch is Equipped with a T1/E1 PRI Module programmed as T1 (RBS) “Outgoing Restriction” is programmed as follows when the switch is equipped with T1 (RBS) lines: - 1. From the Programming extension, press the PROGRAM key.

  • Page 106: Outgoing Groups

    Mitel 3000 Installation & Maintenance Manual From the Programming extension, press the PROGRAM key. 1. Press the Scroll Down key ( ) until “System Programming” is displayed. 2. Select “System Programming”. 3. Enter the System Programming Password and select “Lines”.
  • Page 107 Mitel 3000 Installation & Maintenance Manual NOTE: VoIP trunks are in outgoing group 2 in default. The group is selected by dialing 760. To Program PBX Access Digits 1. From the Programming extension, press the PROGRAM key. 2. Press the Scroll Down key ( ) until “System Programming” is displayed.

  • Page 108: Automatic Line Selection

    CO trunk circuit. If this happens, and the caller begins dialing, the call could be placed through the Mitel 3000 System and would then be billed to the system’s owner. The system cannot check this type of call for toll restriction and can not register the call in the call log.

  • Page 109: Reversal On Idle

    Installation & Maintenance Manual Programming Tone Dialing On standard CO lines on Mitel 3000, the Tone dialing option is programmed. If you program me Tone dialing off then Pulse dialing is set. 1. From the Programming extension, press the PROGRAM key.
  • Page 110 Installation & Maintenance Manual Programming Caller ID Detection On standard CO lines on the Mitel 3000, the “Caller ID Detection” option is programmed. The system can then detect when Caller ID information is being sent from the network and display the number.

  • Page 111: Break Supervision

    Mitel 3000 Installation & Maintenance Manual 7. Press the Scroll Down key ( ) until “Disable Dial tone Detect” is displayed. 8. Select “Dial tone Detection” The lines with “Dial tone Detection” programmed are indicated with a “♦”. Press the speakerphone key to finish programming.
  • Page 112 Mitel 3000 Installation & Maintenance Manual • From the programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “Lines”.

  • Page 113: E1 Pri Interface

    Mitel 3000 Installation & Maintenance Manual Trunk Type After Reset, the Trunk type has to be selected. Default when PRI is programmed is T1. 1. From the programming extension, press the PROGRAM key. 2. Press the Scroll Down key ( ) until “System Programming” is displayed.
  • Page 114 Mitel 3000 Installation & Maintenance Manual Accept on Busy (E1 PRI ONLY) This option allows calls on E1 ISDN PRI presented to a busy extension to be accepted or rejected. The default is that “Accept On Busy' is set and calls are accepted with call waiting indication given to busy extensions. When “Reject on Busy”...

  • Page 115: Programming The Service Types

    Mitel 3000 Installation & Maintenance Manual Changes to the Coding only take effect when the switch is reset. If you go on hook at the programming position after changing the setting, the switch will automatically reset. You can also reset the switch by pressing the reset button.

  • Page 116: Did Line Type - Service Types

    Mitel 3000 Installation & Maintenance Manual DID Line Type - Service Types For DID Line Types the following options are available: - None - No Service Type is set. DNIS *ANI* *DNIS* *ANI*DNIS* 1. From the programming extension, press the PROGRAM key.
  • Page 117 Mitel 3000 Installation & Maintenance Manual DID Start Types When DID Service Type is selected three Start Types are available. Immediate. Wink. Dial Tone. 1. Enter the System Programming Password and select “Lines”. 2. Press the Scroll Down key ( ) until “T1 (RBS) or PRI (ISDN)” is displayed.
  • Page 118 Mitel 3000 Installation & Maintenance Manual 9. Select “DTMF Dialing” option. The menu updates to show all the equipped lines. 10. Select the lines to set as DTMF Dialing. 11. When Pulse Dialing is selected the menu updates to show all equipped lines.
  • Page 119 The default setting is calls ring Group 1. Programming the ISDN Signalling Protocol (Q931) on the T1 PRI Two ISDN signaling protocols are supported, National ISDN 2 and AT&T 5ESS. EXCHANGE EQUIPMENT (TELCO) MITEL 3000 ISDN SWITCH TYPE TRANSLATION PROTOCOL AT&T 5ESS (AT&T Custom) AT&T 5ESS (Custom) AT&T 4ESS (AT&T Custom)
  • Page 120 Mitel 3000 Installation & Maintenance Manual NOTE: The DMS Exchange equipment or DMS Central Office (ONLY) must have the L1 flag under the trunk sub group programmed to YES to avoid issues. 1. From the programming extension, press the PROGRAM key.

  • Page 121: Recommendations For Customer Training

    Connecting modems, fax machines, etc. • Use of Voice Module features. The features should be explained by using the: • Mitel 3000 Phone Quick Reference Guide. • Getting Started Guide. Ensure the customer has: • Phone Quick Reference Guide for each extension.

  • Page 122: Troubleshooting

    Remember the simple phone reset code 739, which can be dialed from any extension phone. System reset Reset: To do a software reset of the Mitel 3000, press the reset button on the CCU. You may also choose programming mode and choose system, reset options, and reset.

  • Page 123: Additional Troubleshooting Information

    The procedure for flashing a new operating system program to the Mitel 3000 is as follows: 1. Connect to the switch with the Maintenance and Programming Software application either locally (on site) via the serial interface or remotely.

  • Page 124: Caller Id

    Mitel 3000 Installation & Maintenance Manual Caller ID The data port is primarily intended for PC modems rather than standard No Caller ID information is telephones. Caller ID information is supplied to Feature Phones as a digital shown on a telephone signal on the c-d pair.
  • Page 125 Flexible Numbering The default setting on the Mitel 3000 is that the extension numbers are two digits long. How do I return to a two If a system is reprogrammed with a three- or four-digit numbering scheme, it must be digit numbering scheme? reset to its default values to get back to a two-digit numbering plan.
  • Page 126 Modems During the Beta trial of Mitel 3000, it was found that a number of sites had Calls to the switch are modems connected to the lines and they were answering calls before the calls answered with modem tones.
  • Page 127 Mitel 3000 Installation & Maintenance Manual On some older phones with electromechanical ringers the bell will “tinkle” when a reversal is sent. So if an extension is programmed with a voice mail box, or is in a group that has a group box, it may tinkle when the signal to turn the 'message waiting' indication on or off is sent to it.
  • Page 128 Installation & Maintenance Manual just push a button. Router The Mitel 3000 Broadband Module is specifically I cannot access remote servers via the router. designed as an Internet Sharing device for small businesses. It is not designed to provide the Branch Office or VPN access.

  • Page 129: Software Upgrade Instructions

    Mitel 3000 Installation & Maintenance Manual Software Upgrade Instructions This is the procedure to be followed upgrading software on the Mitel 3000. Once connected the same procedure applies if you are connected over a modem or via the Serial Port. •...

  • Page 130: Upgrading Systems And Restoring Databases When Upgrading To T1/E1 Pri

    Mitel 3000 Installation & Maintenance Manual Restore the Customer Database. This is done by selecting the “Load and Send All” button in MPS. Select and send the Customer Database file that you saved earlier. Set the correct time and date This is done by selecting “System Date and Time”.

  • Page 131: Technical Specification

    Max 40 ECX 8-key Feature Phones Max 40 16-key Feature Phones Terminals Max 8 DSS – Additional 32 programmable keys Max 12 IP phones (Mitel 3000 compatible only)-Broadband module required. Extension capacity IP Extensions (Mitel 3000 compatible only) 12 (Broadband module required)
  • Page 132 Mitel 3000 Installation & Maintenance Manual Call recalling 1s on 400 ms off, 400 ms on 1.2 s off Tone frequencies 440 Hz ±5 Hz, unless stated otherwise Dial Tone Continuous tone of 440 Hz ±5% and 350 Hz ±5% combined Special dial tone 800 ms on 800 ms off of 440 Hz ±5%...

  • Page 133: Index

    Mitel 3000 Installation & Maintenance Manual INDEX *ANI*, 110 CO Line Module, 12, 18, 48 *ANI*DNIS*, 110 Coding, 109 *DNIS*, 110 Commercial Installation, 35 20 degrees, 27 Commissioning, 55 35 degrees, 27 Connecting the extensions, 33 50 to 20 Hz, 91...
  • Page 134 Mitel 3000 Installation & Maintenance Manual Equipped Lines, 97 Long CO Line, 106 Equipped Lines programming when E1 PRI ISDN Loop Calling, 104 is programmed, 98 Loop Start, 110 erlang, 23 Loop Start Line type, 111 Expanding, 39 Loop Start Type, 40...
  • Page 135 Installation & Maintenance Manual Remote Notification, 79 T1 (RBS), T1 PRI (ISDN) or E1 PRI (ISDN), 107 Remote Notification - Personal Number, 79 T1/E1 Module on the Mitel 3000, 40 Remote Notification to a Pager, 79 T1 DTMF/Pulse Dialing, 112 Reset, 39...
  • Page 136 Mitel 3000 Installation and Maintenance Manual Issue 2, Aug 2008 Part No.LR2734.06200.
  • Page 137 THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the date of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains.

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