Code-Accessible Endpoint Features - Mitel Inter-Tel 5000 Installation And Maintenance Manual

Chapter 6: Reference

Code-Accessible Endpoint Features

Code-Accessible Endpoint Features
Table 6-19
the Inter-Tel 5000 platforms. If a default feature button can be used in place of keying in the
feature code, that capability is indicated at the end of the description.
User features are assigned through DB Programming and the data is stored on the compact
flash-type Inter-Tel memory card. For DB Programming information and information on features,
refer to the Inter-Tel 5000 Features and Programming Guide (part no: 580.8006).
Table 6-19. Endpoint Feature Codes
Feature
Account Code –
All Calls Following
Account Code – Optional
ACD Agent Login
ACD Agent Logout
ACD Agent Login/Logout
Toggle
ACD Agent Wrap-Up
Terminate
Agent Help
(Requires License)
Agent Help Reject
(Requires License)
Answer (Ringing Call)
Audio Diagnostics
Automatic CO Access On/
Off
Automatic IC Access On/Off
Page 6-28
summarizes default access codes and descriptions of endpoint features available on
Code
391 Allows the endpoint user to enter a forced or optional account code that
will apply to all calls following the entry of this feature code and will appear
in the SMDR. To disable the All Calls Following feature, the feature code
is entered again without an account code.
390 Allows the endpoint user to enter an optional account code for SMDR
reports during an outside call.
326 These feature codes allow an ACD hunt group member (agent) to log into
327 and out of the ACD hunt group(s). The agent receives calls only through
328 the ACD hunt group(s) while logged in.
329 When an ACD agent completes a call, no other ACD hunt group call will
ring at the endpoint until the ACD Wrap-Up Timer expires or the agent
enters this feature code to terminate the wrap-up session.
375 The Agent Help feature allows an endpoint user to request help from a
designated "Agent Help Extension" during a two- or three-party call.
376 When a request-for-help call rings, the Agent Help Extension can choose
to join the call or enter this feature code to reject the request.
351 Answers the call that has been ringing or holding the longest at that
endpoint. Refer to the features information in the Inter-Tel 5000 Features
and Programming Guide (part no: 580.8006)for the priority list. (Inter-Tel
endpoints use the ANSWER button.)
320 Allows a user to generate diagnostics information for audio problems.
Once the Audio Diagnostics feature is initiated, the user is prompted to
answer questions about the audio problems by pressing the associated
endpoint buttons. Based on the user's selections, the system generates
Alarm 128, which displays on the Administrator's endpoint and on the LCD
panel of the chassis. The collected data is then sent to Inter-Tel Technical
Support by means of Automatic Diagnostics Delivery (ADD), if enabled.
360 (Not used on single line endpoints.) Allows the user to determine how
ringing outside calls will be answered: simply by lifting the handset or
pressing the Speaker button (automatic answer); or by lifting the handset
or pressing the Speaker button and pressing a CALL button, individual
trunk button, or the ANSWER button.
This enables/disables the Automatic Answer CO flag.
361 (Not used on single line endpoints.) Allows the user to determine how
ringing intercom calls will be answered: simply by lifting the handset
(automatic answer); or by lifting the handset and pressing the IC button (or
a CALL button, if there is no IC button).
This feature enables/disables the Automatic Answer IC flag.
Description
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Inter-Tel 5000 Installation Manual – Issue 2.4, May 2008