Mitel Inter-Tel 5000 User Manual
Mitel telephone user guide
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Also See for Inter-Tel 5000:
- Installation and maintenance manual (468 pages) ,
- Reference manual (10 pages) ,
- User manual (6 pages)
Table of Contents
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Table of Contents
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Summary of Contents for Mitel Inter-Tel 5000
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Page 1: Voice Mail
M I T E L ® Inter-Tel Voice Mail User Guide... - Page 3 Inter-Tel (Delaware), Incorporated. All other trademarks mentioned in this document are the property of their respective owners, including Mitel Networks Corporation and Inter-Tel, (Delaware) Incorporated. All rights reserved. © 2008 Inter-Tel (Delaware), Incorporated Personal use of this material is permitted. However, permission to reprint/republish this material for...
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Page 5: Table Of Contents
Contents About Voice Mail ............1 Automatic Speech Recognition (ASR) . -
Page 7: About Voice Mail
About Voice Mail Inter-Tel voice mail is an integrated component of the Inter-Tel Axxess/5000 phone system. This user guide provides feature instructions for Basic Voice Mail (BVM) and Enterprise Messaging (EM) voice mail system features. Use this guide as a supplement to your endpoint user guide. -
Page 8: Mailbox Access
Mailbox Access This section explains how to access and set up your voice mail account. If necessary, contact your voice mail administrator for the voice mail extension number and password. To access voice mail: Press # or say “Skip” to select an option or advance to the next step. Press NOTE say “Cancel”... -
Page 9: Recording Personal Greetings
Recording Personal Greetings You may want to include the following information when recording your personal greeting: • Whether you are in the office and where you can be reached. • When you will be returning calls. • How to exit voice mail (for callers who do not want to leave a message). For example, “Press 0 to return to the operator.”... -
Page 10: Recording Your Directory Name
Recording Your Directory Name Your directory name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you. You can change your directory name at any time. To record your directory name: Access your mailbox as described on Press 4 or say “Personal”... -
Page 11: Message Features
Press 2 or say “Callback” to place a return call. If the number is available, your call is transferred to the caller’s extension or telephone number. • Press 3 or say “Forward” to forward a copy of the message to another subscriber. If you want to include an introduction, press 1 or say “Record.”... -
Page 12: Recovering Deleted Voice Messages
Recovering Deleted Voice Messages You can recover deleted voice messages within a specific time frame before they are erased from the system. The time frame can be up to 24 hours and is programmed by your voice mail administrator. Any recovered messages are restored as saved messages in your mailbox. -
Page 13: Recording And Sending Voice Messages
Recording and Sending Voice Messages You can record and send voice messages to other mailbox extensions in your voice mail system. To record and send voice messages: Access your mailbox as described on Press 2 or say “Record.” Say or enter the mailbox number or group list number. The system announces the name assigned to the number. -
Page 14: Using Remote Messaging
Using Remote Messaging You can use Remote Messaging to call you when your mailbox receives new voice messages . Using “cascade levels” of up to nine phone numbers, the voice mail system calls each number until it successfully connects to a device (for example, your home phone, a mobile phone, or a pager). - Page 15 To set up Remote Messaging: Access your mailbox as described on Press 4 or say “Personal” to select the Personal Options Menu. Press 5 or say “Remote” to select Remote Messaging. Press 1 or say “Primary” to set up a primary cascade, or press 2 or say “Alternate” to set up an alternate cascade.
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Page 16: Mailbox Preferences
Mailbox Preferences You can use the following features to customize voice mail options. Changing Your Mailbox Password You can change your mailbox password at any time. The new password can be up to 12 digits long and must be numeric. It cannot contain letters or characters. To change your mailbox password: Access your mailbox as described on Press 4 or say “Personal”... -
Page 17: Changing The Call Screening Transfer Method
Changing the Call Screening Transfer Method You can use the following Call Screening Transfer options to apply conditions to outside calls that are transferred to your extension from the system Auto Attendant. • Unannounced Calls: Calls are sent directly to your extension. •... -
Page 18: Changing The Message Envelope
Changing the Message Envelope When you listen to voice messages (or e-mail or fax messages if E-Mail Reader is enabled), an “envelope” is played for each message. By default, the envelope contains the following information: • Time and Date: The time and date the message was received. •... -
Page 19: Changing The Message Search Order
Changing the Message Search Order You can change the order in which you retrieve your new and saved messages based on the date and time they are received. When more than one message is left in your mailbox, the search order can be configured as first in/first out (the oldest message is played first) or last in/first out (the newest message is played first). -
Page 20: Voice Mail Directory
Voice Mail Directory Subscribers or non-subscribers can use dialpad buttons or ASR (if enabled, see page 1) to search for directory names. ASR may not be able to locate names that are pronounced differently than they are spelled. For these types of names, spell the name using the dialpad buttons (see the table below). - Page 21 To search the Directory: Dial the voice mail number. Press # or say “Directory.” Press the appropriate dialpad buttons to spell the name or say the last name of the person (see the table on locates all of the subscribers with the first or last name of John. If 10 or fewer matches are found, you have the following options: •...
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Page 22: E-Mail Reader
E-Mail Reader You can use E-Mail Reader to listen to e-mail messages and fax message envelopes from your mailbox . E-Mail Reader uses Text-to-Speech (TTS) to convert e-mail text into an audio file. After you listen to your message, you have the same options to save, forward, delete, and so on, as in voice mail. - Page 23 To enter your e-mail password: To repeat menu instructions, say “Help” or press 0 at any time. If you enter an incorrect password or if you choose not to enter a new E-Mail Reader password, the Main Menu E-Mail Reader Count option (see NOTES is automatically disabled.
- Page 24 To use E-Mail Reader to access your e-mail account: Access your mailbox as described on Press 3 or say “E-Mail.” Then select one of the following: • Press 1 or say “New” to listen to new messages. • Press 3 or say “Saved” to listen to saved messages. After the e-mail envelope is played, E-Mail Reader reads the body text of the e-mail message.
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Page 25: Using Main Menu E-Mail Reader Count
Using Main Menu E-Mail Reader Count After you set up your E-Mail Reader account, the system announces the number of voice, e-mail, and fax messages you have each time you access your mailbox before you can listen to your messages. The voice prompt that indicates the number of e-mail and fax messages is the “Main Menu E-Mail Reader Count”... -
Page 26: Listening To Fax Message Notifications
Listening to Fax Message Notifications Using E-Mail Reader, you can listen to fax message notifications. When you access a fax message, E-Mail Reader announces the fax message according to the envelope option (see page 12). Because a fax message is received by your e-mail account as an image attachment, E-Mail Reader cannot translate the text in a fax. -
Page 27: Troubleshooting Tips
Troubleshooting Tips The following table contains troubleshooting tips for basic voice mail features. Contact your voice mail administrator for additional help. Problem I do not know my voice mail password. I cannot change the system greeting. I cannot use one or more of the voice mail features described in this guide. - Page 28 Problem I cannot use ASR to enter my E-Mail Reader password. I cannot set the number of rings before a call is sent to voice mail. The system does not recognize my cell phone digits. Possible Solution To prevent others from overhearing your password, you must use the dialpad buttons to enter your password.
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Page 29: Voice Mail Flowchart (Without E-Mail Reader)
Voice Mail Flowchart (Without E-Mail Reader) In most menus, you can press “Accept” to accept the option. Mailbox Access 1. Dial the voice mail extension number. 2. Say “Login” or press , and then say or enter your mailbox number. 3. -
Page 30: Voice Mail Flowchart (With E-Mail Reader)
Voice Mail Flowchart (With E-Mail Reader) In most menus, you can press “Accept” to accept the option. Mailbox Access 1. Dial the voice mail extension number. 2. Say “Login” or press , and then say or enter your mailbox number. 3. - Page 32 Part No. 835.3205 Issue 1, May 2008 A946/4316A...